NinjaOne vs. BMC Asset Management

Brenda Gratas January 11, 2023
- 19 min read

Navigating the dynamic landscape of IT Asset Management (ITAM) requires astute deliberation, especially when two prominent contenders enter the arena: NinjaOne vs. BMC Asset Management. Your ITAM solution's choice significantly impacts your organization's operational efficiency and overall success.

In this blog post, we’ll embark on an immersive ITAM software comparison, deeply diving into both platforms.

But the possibilities don't end here. We’ll also introduce you to a third alternative in the ITAM space - InvGate Insight. With unique functionalities and capabilities, this platform is a third option that could seamlessly align with your IT Asset Management needs.

Are you ready to unearth the insights that will chart your course in IT Asset Management? Read on to discover the perfect fit that will propel you to optimized ITAM triumph.

Table of contents



  • NinjaOne is lauded for its integrated solution, robust data protection, and comprehensive reporting. However, users cite concerns like limited after-hours support, integration challenges, and areas for improvement in ticketing and documentation.

  • BMC Asset Manager is recognized for its comprehensive IT Service Management capabilities and streamlined processes through automation. However, users have expressed some dissatisfaction with the chatbot functionalities and occasional communication gaps with third-party support.

  • InvGate Insight, in contrast, excels in offering seamless platform integrations, efficient deployment options, robust cybersecurity measures, and effective centralization of CMDB data for enhanced IT Asset Management and tracking.
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Most looked-at features by buyers

During the assessment of IT Asset Management solutions, potential purchasers take into account a range of essential capabilities to identify the most fitting choice that corresponds with their specific demands and business requirements. 

Here are some crucial aspects that buyers contemplate when opting for a tailored ITAM solution for their organization.

  1. Comprehensive insights into infrastructure - The platform should furnish complete visibility into the status, performance, and utilization of IT assets, empowering users to make well-judged decisions and optimize their infrastructure. It should also encompass robust reporting and analytical capabilities.

  2. Construction of CMDB maps - Users can establish and document relationships among different components, including hardware devices, software applications, network connections, and interdependencies. Visualizing these connections helps organizations comprehend the effects of modifications, assess potential risks, and strategize for effective Incident and Change Management

  3. Enhanced cybersecurity compliance - Purchasers seek a tool that oversees assets and their security status to identify and address security vulnerabilities in a preemptive manner.

  4. Optimized Software Management - This feature empowers users to supervise software installations, ensure proper Software License Management and pinpoint cases of over or underutilization.

  5. Consolidated oversight of IT Assets and Inventory Management - Users can efficiently supervise and manage their IT asset inventory via a single interface. The solution should automate the procedure of locating assets and gathering important particulars like hardware specifications, software versions, and ownership details.

  6. Integration with help desk services - Connecting with help desk software guarantees a smooth exchange of information between Asset Management and IT Service Management processes. This integration improves communication, streamlines workflows, and enhances overall service provision.

  7. Automated management and proactive alerts - The solution should facilitate automated workflows for routine tasks such as software updates, patch deployments, and system maintenance. This ensures seamless operations and swift responses to critical events through automation and timely proactive alerts.

  8. Remote management with built-in tools - Integration with well-known remote desktop tools empowers IT teams to diagnose issues, apply patches, execute software installations, and conduct system updates from a distance, eliminating the necessity for physical presence.

  9. Proactive cost and Financial Management - The solution should incorporate financial data, contract lifecycle management, licenses, and other pertinent information to understand operational expenses comprehensively.

  10. Flexible deployment choices - Users favor a platform that provides flexibility in selecting deployment models, which could include cloud-based, on-premise, or hybrid solutions.


What is NinjaOne?

NinjaOne is committed to creating IT management solutions that deliver robust assistance to Managed Service Providers (MSPs) and IT experts. Their central goal is to ensure uninterrupted business operations and amplify profitability. The platform is meticulously designed to streamline the onboarding process and leverage automation, offering a modernized IT management experience.

The platform's objective is to reduce the costs linked to onboarding and training, proactively identify and resolve common IT issues, and simplify intricate IT responsibilities. This transformation positions IT as a potential catalyst for business growth rather than merely an expenditure.

The company is independently owned and operated by its founders and boasts an executive team with extensive IT backgrounds. This spans from managing their services to launching startups tailored to meet the needs of MSPs and IT leaders. NinjaOne's core infrastructure is cloud-based, furnishing an integrated IT management platform ready for seamless expansion.

What users like from NinjaOne

NinjaOne has garnered widespread recognition and received positive feedback from reputable sources such as Gartner. Users have notably emphasized a range of benefits, outlined below.

  • Ease of navigation - The platform's intuitive navigation structure ensures that users can swiftly find the necessary tools and features. This reduces the learning curve and enhances the overall user experience.
  • All-in-one solution - NinjaOne's comprehensive offering of Help Desk, Patching, and Backup within a single product streamlines operations and promotes efficiency. 
  • Cost-effectiveness - The tool's cost-effective approach makes it a valuable choice for businesses of varying sizes. Its licensing flexibility, which includes the option to start with just 50 devices, allows organizations to scale according to their needs.
  • Ease of deployment and administration - The solution's straightforward deployment and administration procedures make it easier for IT teams to implement and manage the platform, saving time and resources.
  • Patch management capabilities - NinjaOne's seamless Windows Patch Management simplifies maintaining up-to-date systems. The ability to schedule patches and software updates enhances system security and performance while reducing vulnerabilities.
  • Server and PC backup - The platform's inclusion of server and PC backup features provides a reliable data protection solution, safeguarding critical information and minimizing potential losses.
  • Fast search capabilities - The tool's fast search capabilities for individuals or serial numbers expedite troubleshooting and asset identification. 
  • Documentation and scripts - The availability of thorough documentation and scripting options allows IT professionals to customize processes, troubleshoot efficiently, and automate repetitive tasks.
  • Reporting capabilities - The software robust reporting capabilities provide in-depth insights into IT operations. 
  • Support and engagement - NinjaOne's support services and user engagement contribute to a positive experience. Timely assistance and interaction foster a sense of partnership and confidence in the platform.
  • Mobile app functionality - The platform's mobile app extends the convenience of IT management beyond desktop environments, allowing professionals to monitor and respond to issues on the go.

What users don’t like from NinjaOne

Despite the many strengths and positive attributes that NinjaOne possesses, it is not exempt from customer concerns and criticisms. Here are some common issues raised by users in reviews from respected sources such as Gartner.

  • Difficulty in fetching asset details - Some users have found it challenging to retrieve asset details efficiently, which can potentially slow down troubleshooting and Asset Management processes.
  • Limited technical support outside business hours - Some users have expressed a desire for expanded 24/7 support to ensure timely assistance and issue resolution around the clock.
  • Weak integrations - Users have reported that certain integrations with external tools or systems feel weak or incomplete, impacting the overall efficiency of workflows.
  • Ticketing and documentation feel unfinished - Some users find that the ticketing system and accompanying documentation feel unfinished or lacking in certain aspects, which could affect user experience and efficiency.
  • Lack of maintenance mode for devices - The absence of a maintenance mode for devices can make certain tasks, like updates or troubleshooting, more challenging without disrupting operations.
  • Inconsistent remoting capabilities - Some users have noted inconsistencies in remoting capabilities, which can hinder efficient remote troubleshooting and management.
  • Need for screenshot functionality - Users have expressed a need for screenshot functionality within the platform, which can aid in documentation, troubleshooting, and communication.
  • Room for improvement in the ticketing system - Some users believe that the ticketing system could benefit from improvements in terms of features, customization options, and overall usability.
  • Email delivery issues - There have been instances of past email delivery issues, which can impact communication and the timely handling of support requests.

What’s NinjaOne’s argument over BMC Asset Management?

Compared with BMC Asset Management, NinjaOne has a multifaceted array of features and benefits that resonate positively with users and align with modern IT management needs.

  1. Seamless navigation - NinjaOne's intuitive navigation structure ensures swift access to essential tools and features. This not only reduces the learning curve but also elevates the overall user experience.

  2. Comprehensive integration - NinjaOne's all-in-one approach, encompassing Help Desk, Patching, and Backup functionalities within a single product, streamlines operations and cultivates efficiency.

  3. Cost-effective approach - NinjaOne's budget-friendly strategy positions it as an invaluable choice for businesses across different scales. The licensing flexibility, which includes the option to commence with just 50 devices, enables organizations to adapt according to their requirements.

  4. Streamlined deployment and management - NinjaOne's straightforward implementation and administration procedures simplify the tasks for IT teams, resulting in time and resource savings.

  5. Efficient Patch Management - NinjaOne's seamless Windows Patch Management simplifies the upkeep of up-to-date systems. The capacity to schedule patches and software updates bolsters system security, performance, and vulnerability reduction.

  6. Robust data protection - NinjaOne's inclusion of server and PC backup features provides a dependable solution for safeguarding critical information, minimizing potential losses.

  7. Swift troubleshooting - The platform's rapid search capabilities for individuals or serial numbers expedite troubleshooting and asset identification.

  8. Customizable processes - Thorough documentation and scripting options equip IT professionals to personalize processes, troubleshoot effectively, and automate repetitive tasks.

  9. Insightful reporting - NinjaOne's robust reporting capabilities provide in-depth insights into IT operations, aiding in informed decision-making.

  10. Supportive engagement - NinjaOne's support services and active user engagement contribute to an enriched experience. Timely assistance and interaction foster a sense of partnership and confidence in the platform.

  11. Mobile adaptability - The platform's mobile app extends the convenience of IT management beyond desktop settings, empowering professionals to monitor and address issues on the go.


What is BMC Asset Management?


The primary objective of BMC Helix ITSM's Asset Management functionalities is to efficiently reduce the total cost of ownership linked to Configuration Items (CIs) while optimizing the return on investment.

BMC Helix ITSM Asset Management seamlessly combines with BMC Helix ITSM Change Management and BMC Service Level Management, forming a unified structure for thorough Asset Management.

What users like from BMC Asset Management

User feedback from reputable sources like Gartner concerning BMC Asset Management is consistently positive across various critical aspects. Let's delve into what users particularly like about this solution.

  • Enhanced user experience - The software's user-friendly interface excels in Incident, Change, and Problem Management domains, making daily operations intuitive and straightforward.
  • Comprehensive Service Management - BMC Asset Management receives commendation for its role in elevating service quality as a robust ITSM and HR system. Its comprehensive approach encompasses ITIL activities such as efficiently managing Incidents and Changes. Moreover, its outstanding ticketing tool and dedicated Change Management database distinguish it from the rest.
  • Seamless implementation - Implementing BMC Asset Management is frequently described as rapid and seamless, facilitating swift integration into users' operations.
  • Efficient processes via automation - Users find the capability to autonomously submit requests valuable, reducing dependency on IT personnel and conserving resources. The software's contribution to well-informed decision-making, optimized resource allocation, and effective contract management is also acknowledged.
  • Improved visibility - The solution's exceptional capacity to provide extensive insight into existing inventory is greatly valued. Its clear impact report analysis and efficient tracking of configuration changes and services add to its significance.
  • Simplified management - Users laud its simplified management capabilities, aiding them in effectively overseeing various aspects of their assets.
  • Mobile accessibility - The availability of mobile access empowers users to manage tasks on the move, further enhancing a positive and adaptable user experience.
  • Training experience - Training is recognized as pivotal, particularly during the go-live phase, ensuring that users can fully harness the system's potential.
  • Value for investment - Users perceive BMC Asset Management as offering substantial value. The well-designed dashboard aids efficient monitoring, while the software's proficiency in handling support contracts, ensuring timely renewals, and optimizing usage is highly notable.

What users don’t like from BMC Asset Management

While BMC Asset Management has valuable features, there are areas where enhancements could improve the overall user experience.

  • User interface - Certain users express dissatisfaction with the current user interface. Enhancements within this domain can potentially create a more intuitive and user-friendly experience.
  • Support and communication - Enlisting third-party support is recommended to introduce additional improvement avenues. Users also identify instances of communication breakdowns, necessitating the establishment of consistent and efficient communication channels.
  • Enhanced reporting - Some users suggest enhancing reporting capabilities to provide richer insights that improve decision-making and bolster overall Asset Management strategies.
  • Chatbot and tools - Users propose that bolstering the chatbot functionality could render it more robust and functional, thereby amplifying its overall usefulness.

What’s BMC Asset Management’s argument over NinjaOne?

When comparing BMC Asset Management to NinjaOne, BMC makes a compelling case based on its strengths and user feedback. Let’s take a closer look at the key advantages that make BMC Asset Management a strong contender in the Asset Management solution space.

  1. Enhanced user-friendly interface - BMC Asset Management's user-friendly interface excels in domains such as Incident, Change, and Problem Management, resulting in intuitive and seamless daily operations.

  2. Elevated service quality - BMC Asset Management is recognized for its role in elevating service quality as a robust ITSM and HR system. Its comprehensive approach includes efficient Incident and Change Management as part of ITIL activities. Its exceptional ticketing tool and dedicated Change Management database set it apart from others.

  3. Swift implementation - Implementing BMC Asset Management is frequently described as rapid and seamless, ensuring quick integration into users' operations.

  4. Efficiency through automation - Users appreciate BMC Asset Management's capability to enable autonomous request submissions, reducing reliance on IT staff and conserving resources. The software's contribution to informed decision-making, optimized resource allocation, and effective contract management is also acknowledged.

  5. Enhanced visibility - The solution's remarkable capacity to offer extensive insight into existing inventory is highly valued. Its clear impact report analysis and efficient tracking of configuration changes and services enhance its significance.

  6. Simplified management - Users praise BMC Asset Management for its simplified management capabilities, facilitating effective oversight of various asset aspects.

  7. Mobile empowerment - The availability of mobile access empowers users to manage tasks while on the go, further enhancing a positive and adaptable user experience.

  8. Training excellence - Training is emphasized as pivotal, especially during the go-live phase, ensuring users can harness the system's full potential.

  9. Value-driven solution - Users perceive BMC Asset Management as offering substantial value. Its well-designed dashboard aids efficient monitoring, while its proficiency in handling support contracts, ensuring timely renewals, and optimizing usage is highly notable.


Considering InvGate Insight as an ITAM solution alternative




For organizations seeking personalized IT Asset Management solutions that align with their specific needs, InvGate Insight presents itself as a strong contender. As a comprehensive ITAM solution, InvGate Insight has an array of functionalities that position it as a compelling option for streamlining Asset Management procedures. Let's delve into its core attributes.

Comprehensive insights into IT infrastructure


With its robust array of features, InvGate Insight furnishes exhaustive and actionable insights into IT assets, encompassing their status and usage. This comprehensive insight enables efficacious management and optimization of the infrastructure, ultimately culminating in heightened operational efficiency.

Simplified operations via CMDB map construction


The CMDB map builder tool within InvGate Insight furnishes a lucid and comprehensive depiction of the IT environment. Visualizing the interconnections between components aids in identifying potential impacts on operational continuity, thus facilitating preemptive risk mitigation. This enhanced visibility diminishes service durations, amplifies operational efficacy, and ensures smoother IT operations.

Enhanced IT Asset and Inventory oversight

InvGate Insight's multiple methods to populate an IT asset inventory.

InvGate Insight enables seamless amalgamation by aggregating data from diverse sources, including prevalent operating systems, cloud service providers (AWS, Google, Azure), and MDMs (JAMF, Google Endpoint Manager). This all-inclusive integration ensures effective oversight of both IT and non-IT assets, locations, and personnel. This not only saves time but also offers a holistic view of the infrastructure.

Holistic IT operations perspective through native service desk integration

InvGate Insight seamlessly intertwines with InvGate Service Desk, establishing a native connection that correlates tickets with devices and personnel. This integration yields a panoramic view of IT operations, streamlining management. The linkage of service tickets to pertinent assets and personnel heightens workflows, communication, and issue resolution.

Enhanced cybersecurity compliance via asset monitoring


InvGate Insight's asset monitoring capabilities establish and enforce device health rules, facilitating proactive cybersecurity compliance. Swift identification of non-compliance instances permits immediate action to ensure adherence to cybersecurity policies, consequently fortifying the IT infrastructure.

Automated management and proactive notifications


InvGate Insight streamlines process automation and the setup of notifications, fostering proactive IT administration. Automated alerts enable organizations to monitor contract expirations and promptly apprise relevant stakeholders, thus curtailing manual efforts and the potential for oversights. Such automation optimizes operations, enabling a directed focus on critical tasks and elevating overall efficiency.

Proactive operational cost control


InvGate Insight facilitates the direct integration of financial data, contracts, licenses, and other pivotal information into its system. This approach confers organizations with a comprehensive grasp of operational costs, enabling proactive and well-informed financial decision-making. This optimization of budget allocation maximizes the value extracted from IT investments.

Effortless Remote Management via native integration

InvGate Insight seamlessly integrates with prevalent remote desktop tools like Windows Remote Desktop, TeamViewer, AnyDesk, and VNC. This integration augments remote management capabilities, granting direct access to devices for troubleshooting and upkeep. The seamless remote access empowers organizations to adeptly tackle IT issues, execute maintenance tasks, and ensure uninterrupted operations.

Software efficiency optimization and cost reduction


InvGate Insight empowers organizations to pinpoint and gauge the utilization of paid software, facilitating effective Software Management. By obtaining visibility into software usage, underutilized licenses can be reassigned, redundant costs curtailed and returns on IT investments optimized. This optimization of software efficiency empowers organizations to derive the utmost value from their software resources.

Flexible deployment options catering to requirements

Acknowledging the distinctive requirements and industry regulations of each organization, InvGate Insight presents a range of flexible deployment alternatives. This affords organizations the flexibility to opt for a cloud-based or on-premise solution, ensuring alignment with specific needs and compliance standards.

Next steps

In the comparison of NinjaOne vs. BMC Asset Management, both solutions possess commendable strengths and attributes. As organizations navigate the realm of IT Asset Management, the decision between these contenders holds significant weight. However, pursuing the optimal solution demands a broader perspective that considers alternative options.

InvGate Insight is a compelling alternative, offering a distinctive blend of functionality that addresses various needs. From efficient administration to enhanced cybersecurity compliance and proactive cost optimization, this platform offers a holistic and comprehensive approach to asset enhancement.

Explore our live demo and propel your organization toward enhanced efficiency and success with InvGate Insight!

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