<img height="1" width="1" src="https://www.facebook.com/tr?id=529630970877304&amp;ev=PageView &amp;noscript=1">

InvGate Blog

5 Benefits of Integrating your Help Desk with an ITAM Solution

Posted by Sabrina Pagnotta on April 10, 2019 at 1:44 PM
It seems nowadays everything revolves around improving customer experience, and that is good news! You might have started your own quest to deliver a better service, perhaps implementing a ticketing system, a knowledge base for self-service, chatbots, customer satisfaction measurements, and all other sorts of solutions. But, have you also considered adding IT assets to the equation?
Read More

Topics: IT Asset Management, InvGate Products, ITAM, InvGate Service Desk, InvGate Assets

ITAM 101: 10 Tips for Delivering IT Asset Management Quick Wins

Posted by Stephen Mann on February 13, 2019 at 12:30 PM
IT asset management (ITAM), software asset management (SAM), software license management (SLM), and software license optimization (SLO), are often looked at from one or, hopefully, two perspectives: 1. cost reduction (or optimization) and 2. improved governance, including compliance. However, there’s a third perspective which shouldn’t be overlooked – the insight that effective ITAM provides to help with other IT, and business, decisions and activities. This blog offers some examples of this, before showing the power of even simple ITAM activities and then offering 10 tips for getting started with ITAM quick wins.
Read More

Topics: ITAM

Notes from the Field - Service Management World

Posted by Shiraz Hemani on October 29, 2018 at 1:51 PM
It’s been a hectic week for the team here at InvGate now that we’re back from the Service Management World conference. We’re still distilling our notes and following up with the folks most interested in our approach to Service and Asset Management. We’ve also gathered our initial thoughts into something that makes sense collectively, and we’ve taken those insights to our developers so they can crank out great new features that mesh well with the needs of front-line IT staff. All of this introspection sparked a thought from us; why not share our notes from the field and insights with you? So here you go, a collection of thoughts from our team and our partner, QuestDesk.
Read More

Topics: service management, ITSM, ITAM, partners

10 Tips to make ITSM and ITAM Work Better Together

Posted by InvGate on August 9, 2018 at 6:44 AM
IT service management (ITSM) and IT asset management (ITAM) are often spoken about, and invested in, as two separate corporate IT disciplines. But this is wasteful, and suboptimal, with there being much commonality of focus, and the opportunity for them to be brought closer together to deliver greater business value than if they were to be kept in their respective silos. To find out more, please read the following 10 tips for making ITSM and ITAM work better together.
Read More

Topics: ITSM, ITAM

IT Asset Management Myth Busting

Posted by Vawns Murphy on July 5, 2018 at 7:20 AM
 So, here’s the deal. IT asset management (ITAM) as a capability is something that can really help your organization to get a handle on what’s being used within your IT environment. Done well, it can save your organization money (including third-party spend), drive operational efficiency, and mitigate risk. All too often though, people get bogged down in the detail of ITAM or find excuses (often myths) which prevent them from starting out on what should be a very successful ITAM journey. So, let’s separate the fact from the fiction, with some good old-fashioned myth busting.
Read More

Topics: ITAM

ITAM 101: 5 Tips to Help Make ITAM an IT and Business Priority

Posted by InvGate on May 16, 2018 at 9:26 AM
IT asset management (ITAM) is an IT and business capability that can help to ensure that your IT estate stays under control, is appropriately licensed, and is in a position to enable your business – rather than it be a source of risk. But all too often it’s overlooked as a “must do” set of IT and business practices – leaving it in the “nice to do” pile that never gets touched.
Read More

Topics: ITAM

ITAM 101: 7 Top Tips for Managing Software Audits

Posted by InvGate on February 7, 2018 at 11:53 AM
Dealing with a software vendor audit can be time consuming, stressful, and costly exercise. Preparation is key, as is having formal software audit practices and underlying  IT asset management (ITAM) and software asset management (SAM) processes in place. This blog offers some practical guidelines on how to manage a software audit situation without panicking, hiding under your desk, or running screaming from the building. 
Read More

Topics: IT Asset Management, Software Audits, ITAM

ITAM 101: 3 Top Tips for Software License Management

Posted by InvGate on January 24, 2018 at 5:48 AM
Software can be a big expense for organizations and thus its effective management can make a big difference to what gets spent on it each and every year. But software license management isn’t just about saving money, it's also about compliance - having the ability to ensure that the software used within your organization is both licensed and used in an optimized way. To that end, an ITAM tool can be an ally.
Read More

Topics: Software Audits, ITAM

Technology driven by customer needs

At InvGate our mission is to help our customers to help their customers, through capabilities designed to optimize IT service delivery and support.

 Explore Live Demo

Subscribe to Email Updates

Recent Posts

Posts by Topic

see all