In any organization, IT Asset Management (ITAM) is one of the key processes necessary to ensure the continued delivery of IT services. Efficient asset management ensures that both hardware and software assets are available at the least cost to the ...
Hardware asset management is what you do once you’ve made a thorough inventory of all of your hardware assets. And thus HAM, as it’s known affectionately, is an integral part of keeping your IT house ...
A help desk is a main resource within a company, as it is specially focused on catering for end-user needs. It is responsible for providing quick resolutions to technical problems and other needs of ...
As IT continues to evolve alongside both the physical and – now more common – digital workplace, so too does the infrastructure that sustains it. In recent years especially, we’ve seen a significant ...
One of the most important aspects of a good experience in the field of IT is organization. Regardless of the size of your IT practice, keeping everything neat, tidy, and easy to understand is ...
It’s always something, isn’t it? It seems that just as you’ve gotten your organization up to speed with ITAM guidelines, some newfangled idea comes along to stir things up. But IT is (or should be) ...
It couldn’t be avoided, could it? Lists are the irresistible drug of every blog out there. But, regardless of our predilection for enumeration, catalogs, and listicles, there’s something we like even ...
Hardware and asset management is not easy even in relatively small organizations with 20 or 30 employees. As the size of the organization increases, it becomes difficult to keep track of all the ...
There are many aspects to keeping your IT house in order. And IT asset inventory management is just one of the many heads of this ever-shifting hydra. It’s also one of those practices that managers ...
A configuration management database or CMDB can be a game changer in terms of service delivery. Done well, a CMDB benefits incident resolution, speeds up request fulfillment and makes change ...
