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InvGate Blog

5 Key Guidance Points in the ITIL 4 ITAM practice

Posted by InvGate on November 5, 2020 at 8:56 AM
The latest version of ITIL – ITIL 4 – was released in 2019 with a new focus and a different portfolio of IT service management (ITSM) guidance. For anyone interested in IT asset management (ITAM), a key difference was the inclusion of ITAM as a core ITIL 4 ITSM practice. If this IT management discipline is new to you, then ITAM can be described as the service management practice that helps you to maximize value, control costs, manage risks, support decision making, and meet regulatory requirements. In other words, ITAM is the practice that helps you to keep track of your IT asset estate, to ensure that the appropriate licensing is in place, and to maximize potential by managing assets from provision through to retirement.  To help, this blog looks at the key guidance points within the new ITIL 4 ITAM practice. 
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Topics: ITAM, ITIL 4

The Importance of ITAM in the “New Normal”

Posted by InvGate on August 12, 2020 at 4:42 AM
IT asset management (ITAM) is an IT management practice that sadly doesn’t always get the attention it deserves. When the COVID-19 crisis hit us, IT departments across the globe scrambled to react, overtime was authorized, and hopefully automation was introduced and self-service was promoted. But now that we’re returning to normal (or something like it), ITAM is a corporate capability that will make the difference – from “keeping the lights on” to significantly improving employee experience by supporting flexible working, increasing resilience, and reducing risk. To help you to appreciate the value of ITAM, this blog looks at how it could play an important part in supporting your IT organization’s operations and outcomes in the new normal.
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Topics: ITAM

5 Benefits of Integrating your Help Desk with an ITAM Solution

Posted by Sabrina Pagnotta on April 10, 2019 at 1:44 PM
It seems nowadays everything revolves around improving customer experience, and that is good news! You might have started your own quest to deliver a better service, perhaps implementing a ticketing system, a knowledge base for self-service, chatbots, customer satisfaction measurements, and all other sorts of solutions. But, have you also considered adding IT assets to the equation?
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Topics: IT Asset Management, InvGate Products, ITAM, InvGate Service Desk, InvGate Assets

ITAM 101: 10 Tips for Delivering IT Asset Management Quick Wins

Posted by Stephen Mann on February 13, 2019 at 12:30 PM
IT asset management (ITAM), software asset management (SAM), software license management (SLM), and software license optimization (SLO), are often looked at from one or, hopefully, two perspectives: 1. cost reduction (or optimization) and 2. improved governance, including compliance. However, there’s a third perspective which shouldn’t be overlooked – the insight that effective ITAM provides to help with other IT, and business, decisions and activities. This blog offers some examples of this, before showing the power of even simple ITAM activities and then offering 10 tips for getting started with ITAM quick wins.
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Topics: ITAM

Notes from the Field - Service Management World

Posted by Shiraz Hemani on October 29, 2018 at 1:51 PM
It’s been a hectic week for the team here at InvGate now that we’re back from the Service Management World conference. We’re still distilling our notes and following up with the folks most interested in our approach to Service and Asset Management. We’ve also gathered our initial thoughts into something that makes sense collectively, and we’ve taken those insights to our developers so they can crank out great new features that mesh well with the needs of front-line IT staff. All of this introspection sparked a thought from us; why not share our notes from the field and insights with you? So here you go, a collection of thoughts from our team and our partner, QuestDesk.
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Topics: service management, ITSM, ITAM, partners

10 Tips to make ITSM and ITAM Work Better Together

Posted by InvGate on August 9, 2018 at 6:44 AM
IT service management (ITSM) and IT asset management (ITAM) are often spoken about, and invested in, as two separate corporate IT disciplines. But this is wasteful, and suboptimal, with there being much commonality of focus, and the opportunity for them to be brought closer together to deliver greater business value than if they were to be kept in their respective silos. To find out more, please read the following 10 tips for making ITSM and ITAM work better together.
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Topics: ITSM, ITAM

IT Asset Management Myth Busting

Posted by Vawns Murphy on July 5, 2018 at 7:20 AM
 So, here’s the deal. IT asset management (ITAM) as a capability is something that can really help your organization to get a handle on what’s being used within your IT environment. Done well, it can save your organization money (including third-party spend), drive operational efficiency, and mitigate risk. All too often though, people get bogged down in the detail of ITAM or find excuses (often myths) which prevent them from starting out on what should be a very successful ITAM journey. So, let’s separate the fact from the fiction, with some good old-fashioned myth busting.
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Topics: ITAM

ITAM 101: 5 Tips to Help Make ITAM an IT and Business Priority

Posted by InvGate on May 16, 2018 at 9:26 AM
IT asset management (ITAM) is an IT and business capability that can help to ensure that your IT estate stays under control, is appropriately licensed, and is in a position to enable your business – rather than it be a source of risk. But all too often it’s overlooked as a “must do” set of IT and business practices – leaving it in the “nice to do” pile that never gets touched.
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Topics: ITAM

ITAM 101: 7 Top Tips for Managing Software Audits

Posted by InvGate on February 7, 2018 at 11:53 AM
Dealing with a software vendor audit can be time consuming, stressful, and costly exercise. Preparation is key, as is having formal software audit practices and underlying  IT asset management (ITAM) and software asset management (SAM) processes in place. This blog offers some practical guidelines on how to manage a software audit situation without panicking, hiding under your desk, or running screaming from the building. 
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Topics: IT Asset Management, Software Audits, ITAM

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