How to Start with ITAM – and Without an ITSM or ITAM Tool

When looking at blogs and articles that share IT asset management (ITAM) best practices and tips, they often assume that there’s an ITAM tool, or at least an IT service management (ITSM) tool, in place. However, as an ITSM tool and ITAM tool vendor, we know that this isn’t always the case. And in many ways, it can be hard to justify a new ITSM or ITAM tool when you don’t already have one – even ...

Our best ITSM articles of 2020

Wow, 2020 is over already. From some perspectives it couldn’t finish soon enough, but we’re proud of the hard work of all the IT professionals around the world in this troublesome year. We’re sure ...

5 Key Guidance Points in the ITIL 4 ITAM practice

The latest version of ITIL – ITIL 4 – was released in 2019 with a new focus and a different portfolio of IT service management (ITSM) guidance. For anyone interested in IT asset management (ITAM), a ...

The Importance of ITAM in the “New Normal”

IT asset management (ITAM) is an IT management practice that sadly doesn’t always get the attention it deserves. When the COVID-19 crisis hit us, IT departments across the globe scrambled to react, ...

5 Benefits of Integrating your Help Desk with an ITAM Solution

It seems nowadays everything revolves around improving customer experience, and that is good news! You might have started your own quest to deliver a better service, perhaps implementing a ticketing ...

ITAM 101: 10 Tips for Delivering IT Asset Management Quick Wins

IT asset management (ITAM), software asset management (SAM), software license management (SLM), and software license optimization (SLO), are often looked at from one or, hopefully, two perspectives: ...

Notes from the Field - Service Management World

It’s been a hectic week for the team here at InvGate now that we’re back from the Service Management World conference. We’re still distilling our notes and following up with the folks most interested ...

10 Tips to make ITSM and ITAM Work Better Together

IT service management (ITSM) and IT asset management (ITAM) are often spoken about, and invested in, as two separate corporate IT disciplines. But this is wasteful, and suboptimal, with there being ...

IT Asset Management Myth Busting

So, here’s the deal. IT asset management (ITAM) as a capability is something that can really help your organization to get a handle on what’s being used within your IT environment. Done well, it can ...

ITAM 101: 5 Tips to Help Make ITAM an IT and Business Priority

IT asset management (ITAM) is an IT and business capability that can help to ensure that your IT estate stays under control, is appropriately licensed, and is in a position to enable your business – ...