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9 Service Desk Features That Will Boost Your ESM Strategy

Enterprise Service Management (ESM) is a powerful and dynamic approach that empowers organizations to streamline support processes and elevate employee experience. As such, implementing an ...

An Introduction to Enterprise Mobility Management (EMM)

Enterprise Mobility Management or EMM is a holistic set of practices and...

The Complete Guide to Shared Services

Shared services are a way for organizations to centralize and consolidate...

Enterprise Service Management Book: Empowering Professionals to Make a Double Impact

We are proud to introduce our latest educational endeavor: a comprehensive...

What is Unified Service Management (USM)?

Unified Service Management or USM is a method (as in a set of practices,...

How to Integrate Multiple Help Desks Into One ITSM Solution

Managing multiple help desks across different departments and functions is...

John Worthington Answers How Does USM Relate to ESM

Unified Service Management (USM) provides the foundation and framework for...

What is Enterprise Service Management?

Enterprise Service Management (ESM) is the extension of IT Service...

5 Best Enterprise Service Management Software in 2023

If your business is looking to prioritize efficient cross-department...

InvGate's Free Enterprise Service Management Course: Revolutionize Your Organization's Service Delivery

The constantly shifting business landscape means organizations must adapt...
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