InvGate Blog

Leverage Enterprise Service Management Benefits with Multi-Departmental Communication

Posted by InvGate on June 6, 2018 at 11:00 AM
While ITSM can be approached in many ways, its core objective is to structure the design, implementation and delivery of "services" to improve the efficiency of operations, mitigate risk, and facilitate strategic planning to support business needs. One way to do so, is by using Enterprise Service Management (ESM) technologies.
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Topics: ESM, enterprise service management, knowledge base, ITSM, workflows, service desk solutions

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