The Service Desk and IT Service Management blog | Ignacio Graglia

Ignacio Graglia

Ignacio Graglia is IT Content Writer at InvGate. He is a journalist with over 8 years of experience in crafting digital content. With a passion for storytelling and a belief in its power to forge meaningful connections, Ignacio's dedication lies in generating content that not only informs but also inspires, aiming to foster genuine and lasting engagement with his audiences.

Ignacio Graglia - June 21, 2024 - 12 min read

HR Service Management: How to Use Service Desk For HR Teams

Let’s imagine for a moment that you have no idea what HR Service Management is, and picture how many Human Resources departments used to operate just a few years ago. Even today, some HR ...

Ignacio Graglia - June 17, 2024 - 15 min read

How To Overcome Aged Tickets And Get Rid of The Backlog?

If you are a help desk agent or work in anything related to IT Service...

Ignacio Graglia - June 14, 2024 - 6 min read

Women of ITSM: A Community For Sharing, Growing, And Learning

There's a reality we can't deny and that we have to face as a community if...

Ignacio Graglia - June 7, 2024 - 6 min read

What's New With InvGate: June Updates

Staying informed with the updates made to our solutions is the best way to...

Ignacio Graglia - June 3, 2024 - 10 min read

NIS2 Implementation: Challenges And Tips From EU Experts

Let’s be honest. Keeping up with cybersecurity regulations and directives,...

Ignacio Graglia - May 21, 2024 - 7 min read

Red Hat 7 End of Life: How Worried Should We Really be?

Red Hat 7 End of Life (EOL) is approaching. But should we really worry...

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