NinjaOne Alternative: UX, Features, and Customer Service

Brenda Gratas August 8, 2023
- 8 min read

If you're looking for an outstanding NinjaOne alternative, a platform that not only meets but exceeds expectations, you've come to the right place! InvGate Insight is the IT Asset Management (ITAM) solution that redefines excellence across the board.

In this blog post, we’ll delve deep into InvGate Insight and perform an ITAM software comparison against NinjaOne.

Keep reading to uncover the insights that will reshape your IT Asset Management strategy and propel your organization toward enhanced efficiency and success.


Table of contents


  • NinjaOne is a cloud-based solution designed to provide an integrated and intuitive platform for IT Management.
  • Although the tool has been praised for its RMM functions and user-friendly interface, users have also found it can present difficulties to get clear access to asset details and that their support services can lack effectiveness. 
  • A robust alternative to this is InvGate Insight, an ITAM solution that offers a centralized view of all your hardware assets and software installations, strong tracking and management functions, and a praised and proactive support team.


What is NinjaOne?

NinjaOne is dedicated to crafting IT management solutions that provide robust support to Managed Service Providers (MSPs) and IT professionals. Their primary objective is to ensure business continuity and enhance profitability. The platform is designed to ease onboarding and capitalize on automation, offering a contemporary IT management experience.

The platform aims to decrease the expenses associated with onboarding and training, proactively pinpoint and address standard IT challenges, and simplify intricate IT tasks. This shift positions IT as a potential growth agent for businesses rather than just an expense.

The company is independent and founder-led, with an executive team with extensive IT backgrounds. This ranges from managing their services to launching startups tailored for MSPs and IT leaders. NinjaOne's foundation is cloud-based, providing an integrated IT management platform poised for scalability.

NinjaOne pros and cons

NinjaOne is a solution chosen by organizations due to its Asset Management functionalities, including 

Users have also manifested the following challenges when using this solution:

  • It can be difficult to get full access to asset details and it problems with screenshot functionalities.
  • Limited technical support off business hours, particularly off business hours. This can be particularly challenges for organizations in different time zones.
  • Documentation can feel unfinished, failing in it's purpose to aid and provide valuable information to users.

InvGate Insight as a NinjaOne alternative




InvGate Insight, developed by InvGate, is a comprehensive IT Asset Management solution. This platform provides complete visibility and control over an organization's IT assets. It offers two deployment choices: cloud-based or on-premises, accommodating different types of assets, whether physical, virtual, or cloud-based, and their network connections.

InvGate Insight is equipped with a range of features aimed at different aspects of IT Asset Management. These encompass IT asset discovery, Inventory Management, and Software License Management. Notable functionalities comprise:

User experience

Example of how InvGate Insight's Network Discovery feature looks like.

Regarding user experience, InvGate Insight offers an intuitive and user-friendly platform that accommodates complex queries and provides a seamless navigation experience through its user interface. This contributes to a streamlined workflow and efficient operations. 

On the contrary, NinjaOne struggles with certain limitations, notably the absence of a device maintenance mode and inconsistent capabilities for remote operations. Moreover, features still in development hamper NinjaOne's overall user experience.

Software and features

Example of how InvGate Insight displays the consolidated IT inventory data.

InvGate Insight emerges as the standout choice when examining the software and features aspect. Its capability to provide a quick overview of software installations across devices, coupled with the feature to group items by location and filter them using tags, grants users unparalleled control and organization. This robust functionality enhances Asset Management efficiency significantly. 

In contrast, NinjaOne faces several challenges, including difficulty in fetching asset details, weak integrations, and a missing screenshot functionality. Additionally, NinjaOne's ticketing and documentation components are noted to lack the refinement found in InvGate Insight.

Customer service and support

InvGate Insight continues to excel in the area of customer service and support. The vendor's meticulous business needs analysis showcases its commitment to understanding and addressing customer requirements. 

Nonetheless, NinjaOne faces setbacks due to its constrained technical support availability beyond standard business hours, highlighting the necessity for an extended 24/7 support framework. Users also encounter other shortcomings, including challenges with the ticketing system and historical email delivery issues.

Choose InvGate Insight and create your IT asset inventory in 24 hours


NinjaOne competitors

These NinjaOne competitors will help you continue your search before choosing the right ITAM tool for your organization:

In conclusion

When looking for a versatile NinjaOne alternative, you need to carefully analyze critical factors such as ease of use, features, and customer service. 

In this regard, InvGate Insight stands out as a prime contender, offering a holistic approach to streamlined IT Asset Management.

Request our 30-day free trial to truly grasp the potential transformation InvGate Insight can bring to your Asset Management practices. Take your ITAM efforts to new heights!


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