Sophie Danby - September 12, 2023 - 8 min read
The service portfolio helps you pull together your end-to-end service offering and make it more focused on customer outcomes. Done well, it can promote IT Service Management (ITSM) and make ...
Matt Beran - September 6, 2023 - 8 min read
Change Management is a critical practice for organizations to effectively...
Sophie Danby - June 28, 2023 - 8 min read
ITIL and Risk Management are closely related. They're both focused on...
Sophie Danby - June 26, 2023 - 12 min read
Continual Service Improvement or CSI is the fifth and final stage in the...
Kimberly Yánez - June 22, 2023 - 8 min read
As organizations grow and evolve, so does the need for a more holistic...
Sophie Danby - June 15, 2023 - 9 min read
ITIL service operation is the fourth stage of the service lifecycle. It's...
Sophie Danby - June 12, 2023 - 9 min read
ITIL Service transition is the third stage of the service lifecycle. It...
Sophie Danby - June 8, 2023 - 12 min read
ITIL service design is defined as the second stage in the ITIL v3 service...
Sophie Danby - June 5, 2023 - 7 min read
The ITIL Service strategy is the first stage in the service lifecycle. It...
Sophie Danby - May 24, 2023 - 9 min read
The Knowledge Management practice is at the core of ITIL 4 processes; and...