Value Stream Mapping (VSM) is a lean technique that has become deeply ingrained in the practices of IT service management (ITSM), DevOps, IT4IT, and Agile (Scrum, SAFe, Kanban).
InvGate Service Desk has a brand new Request View to improve our users'...
The ITIL 4 Foundation Edition introduced the service value chain in 2019,...
ISO 20000 is the only internationally accepted standard for ITSM, and it...
ITIL is probably the most used framework in the IT world right now. But...
No matter just how well things are going, there is always room for...
ITIL processes have been used for decades to streamline IT service...
Let's say you’re already adhering to ITIL standards and an ITIL...
Change management is an essential part of IT service management (ITSM),...
Predicting consumer demand and ensuring you have the resources to support...
