Marina Lammertyn - March 12, 2024 - 12 min read
When multiple incidents stem from the same issue, it's a clear signal that we need to take action using a robust, step-by-step Problem Management process.
Manuela Aggio - March 6, 2024 - 2 min read
It brings us great joy to announce that InvGate Service Desk has obtained...
Celeste Mottesi - November 27, 2023 - 2 min read
We’re proud to announce that InvGate Service Desk has renewed its...
Sophie Danby - September 12, 2023 - 8 min read
The service portfolio helps you pull together your end-to-end service...
Matt Beran - September 6, 2023 - 9 min read
Change Management is a critical practice for organizations to effectively...
Sophie Danby - June 28, 2023 - 8 min read
ITIL and Risk Management are closely related. They're both focused on...
Sophie Danby - June 26, 2023 - 12 min read
Continual Service Improvement or CSI is the fifth and final stage in the...
Kimberly Yánez - June 22, 2023 - 8 min read
As organizations grow and evolve, so does the need for a more holistic...
Sophie Danby - June 15, 2023 - 9 min read
ITIL service operation is the fourth stage of the service lifecycle. It's...
Sophie Danby - June 12, 2023 - 9 min read
ITIL Service transition is the third stage of the service lifecycle. It...