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Do We Still Need the Change Advisory Board? 15+ Industry Leaders Weigh In

If you're already versed in the changes to the traditional IT service management (ITSM) best practices that came with ITIL 4, you'll know that change management is now called change ...

ITIL Certifications: Everything You Need to Know to Get Yours in 2023

If you’re thinking about ITIL certifications for 2023, you’ll find a lot...

David Cannon on the Future of ITIL: Is the Framework Falling Behind?

ITIL is the world's most widely used IT Service Management (ITSM)...

What is a SPLA License?

The Service Provider License Agreement (SPLA) is one of the best ways for...

The ABC of the Value Stream Mapping (VSM)

Value Stream Mapping (VSM) is a lean technique that has become deeply...

A New Updated Request View in InvGate Service Desk for a Better Experience

InvGate Service Desk has a brand new Request View to improve our users'...

The Service Value Chain in ITIL 4

The ITIL 4 Foundation Edition introduced the service value chain in 2019,...

What Does ISO 20000 Stand for?

ISO 20000 is the only internationally accepted standard for ITSM, and it...

Is ITIL for Everyone? Pros and Cons of ITIL

ITIL is probably the most used framework in the IT world right now. But...

The ABC of Process Improvement

No matter just how well things are going, there is always room for...
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