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IT Governance: Definition, Frameworks, and Best Practices

IT governance is the glue that holds the rest of IT Service Management (ITSM) together. It ensures that your organization, its data, and its people are protected. Effective IT governance ...

PeopleCert Announces Need to Renew ITIL Certifications Every 3 Years

PeopleCert announced the launch of a new Continuing Professional...

InvGate Was Back at Pink23 Conference on IT Service Management

InvGate was back at the Pink Conference in Las Vegas, Nevada, for its 26th...

Katrina Macdermid on the Mindset Behind ITIL 4 Value Streams

ITIL 4 value streams have become a hot new topic for ITSM teams all over...

Do We Still Need the Change Advisory Board? 15+ Industry Leaders Weigh In

If you're already versed in the changes to the traditional IT service...

ITIL Certification: Everything You Need to Know to Get Yours in 2023

If you’re thinking about ITIL certifications for 2023, you’ll find a lot...

David Cannon on the Future of ITIL: Is the Framework Falling Behind?

ITIL is the world's most widely used IT Service Management (ITSM)...

What is a SPLA License?

The Service Provider License Agreement (SPLA) is one of the best ways for...

The ABC of the Value Stream Mapping (VSM)

Value Stream Mapping (VSM) is a lean technique that has become deeply...

A New Updated Request View in InvGate Service Desk for a Better Experience

InvGate Service Desk has a brand new Request View to improve our users'...
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