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The ABC of the Value Stream Mapping (VSM)

Value Stream Mapping (VSM) is a lean technique that has become deeply ingrained in the practices of IT service management (ITSM), DevOps, IT4IT, and Agile (Scrum, SAFe, Kanban).

A New Updated Request View in InvGate Service Desk for a Better Experience

InvGate Service Desk has a brand new Request View to improve our users'...

The Service Value Chain in ITIL 4

The ITIL 4 Foundation Edition introduced the service value chain in 2019,...

What Does ISO 20000 Stand for?

ISO 20000 is the only internationally accepted standard for ITSM, and it...

Is ITIL for Everyone? Pros and Cons of ITIL

ITIL is probably the most used framework in the IT world right now. But...

The ABC of Process Improvement

No matter just how well things are going, there is always room for...

Beyond Theory: Five Real-World Applications of ITIL Processes

  ITIL processes have been used for decades to streamline IT service...

5 ITIL Standards and Best Practices Your Help Desk Should Be Following

Let's say you’re already adhering to ITIL standards and an ITIL...

A Deep Dive Into the Emergency Change Control Process

Change management is an essential part of IT service management (ITSM),...

What is ITIL Demand Management? An Introduction

Predicting consumer demand and ensuring you have the resources to support...

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