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Incident Management vs Problem Management: What's the Difference?

It is very common for outsiders to the world of IT (or at least people who aren't familiar with the ITIL framework) to think of "incidents" and "problems" as synonyms. You can't really ...

What is an ITSM Maturity Model and How to Build Your Own

An ITSM maturity model offers a framework that organizations can use to...

ITIL Best Practices to Get Started With The Framework

Starting with ITIL can be overwhelming, especially when you’re unsure of...

KEDB Explained: Key Insights and Benefits for IT Service Management

Rather than striving for immediate perfection, which can be unrealistic in...

ITIL Project Management in the Service Transition Stage

When it comes to managing IT services, ensuring a smooth transition from...

ITIL ticket types, what you need to know

Running a busy IT department, juggling everything from system outages to...

Understanding ITIL Release Management

IT Service Management (ITSM) often leads us to the complex but essential...

ITIL vs Agile: Contenders or Complementary Forces in IT Management?

When it comes to managing IT services and projects, two names often pop...

Event Management in ITIL: Optimizing IT Service Delivery

Have you ever thought about all the things that are happening in your IT...

The 7 ITIL Principles and how to Apply Them

Have you ever wondered what makes successful IT Service Management tick?...
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