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Creating the Business Case for ITSM Tool Consolidation

If you read our earlier blog “The Common Issues with Operating Multiple IT Service Desk Tools,” then you’re hopefully better aware of all the issues caused by running multiple service desk tools and potentially now looking at how to justify a tool ...

How Harmony Public Schools Leveraged InvGate’s Customizability to Improve Customer Experience

  Harmony Public Schools is a system of 58 Texas charter public schools, providing rigorous, high-quality, education in the fields of Science, Technology, Engineering, and Mathematics (STEM). Through ...

Considering Using a Free Service Desk Software? Read This First

Gladly’s customer service report from 2020 suggests that 84% of customers will spend way more with a brand that delivers personalized customer care. And companies all over the world have started ...

The Common Issues With Operating Multiple Service Desk Tools

Does your organization operate multiple IT service desk tools? Perhaps as a result of merger and acquisition activity. Perhaps because different IT teams have made their own decisions about what best ...

Strategies to Secure a Digital Workplace

Digital workplace solutions have played a huge role in streamlining the shift to remote work. It has improved the employee experience and organizational productivity and made work-from-home almost as ...

How McDonald's Consolidated All its Service Desks on a Single Platform

Arcos Dorados Holdings Inc. is a company that owns the McDonald's restaurant chain franchise in 19 countries across Latin America and the Caribbean. With more than 100,000 employees and 2,255 ...

10 Ways to Improve the Employee Experience in 2022

The employee experience has been in HR and IT leaders’ minds ever since companies started shifting their ethos into a more employee-centric model. It’s no longer a matter of how much an employee can ...

Key Benefits & Risks of the Digital Workplace

The COVID-19 pandemic has completely transformed all of our perceptions of what defines a workplace. It’s not a place where you go every day; waking up every morning, catching the bus, reaching the ...

Finding the Best Desk Setup to Boost Productivity

Over the last few weeks, we’ve talked about the significance of the digital workplace, and what it means for organizations in light of current circumstances. But while th e digital workplace is ...

The Top 5 Skills for IT Service Desk Agents

Much has changed for the humble IT service desk in the last two years. It has had to introduce additional capabilities and new ways of working to better reflect both external and internal factors – ...
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