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Best Practices for Building Your Knowledge Base

Organizations are constantly trying to increase productivity in their workforce. But despite their best efforts, it’s common for productivity to start to take a hit as the organization grows. Employees struggle to find their way around mountains of ...

How to Upskill Your IT Service Desk Team

Your organization’s IT service desk is the front line of IT and, with an empowered and engaged workforce, it can deliver the effective IT support needed to keep operations running. But while much is ...

Best Practices for Creating a Service Catalog

We’ve talked about the importance of service catalogs -- how they provide a window into the services offered by your organization, and how this is an invaluable resources that provides users with the ...

How the IT Service Desk Can Support the Return to Office-Based Working

As the world takes baby steps back to pre-pandemic office life, there’s a need for IT organizations to assess and address what their parent companies need of them to best support employees as the ...

Interact with InvGate Service Desk from Microsoft Teams

People use all sorts of devices on a daily basis. Those devices are full of open tabs, running apps and our attention can only go so far. After setting up a great service catalog with all the time ...

10 Tips for Effective Software Asset Management

Software asset management (SAM) is the capability, and a set of processes, that enables IT departments to better manage their software assets at an enterprise level. It’s part of the wider need for ...

What is Enterprise Service Management?

Enterprise service management (ESM) is the extension of IT service management (ITSM) principles and capabilities to other areas of an organization. This will typically include not only using the same ...

Problem Management in an ITIL 4 World

Problem management, done well, can be highly beneficial to IT departments and the employees and businesses they serve. It can increase first-time fix rates, reduce incident volumes and related costs, ...

Design Ideas for Your Self-Service Portal

Picture this: a new security patch is released and needs to be installed on every one of your company’s devices. For some, this is an automatic process; for others, perhaps with older hardware, it ...

Power to the People: Service Desk 7

Workplaces are in the midst of a paradigm shift. As companies deal with a workforce that is all but scattered to the winds, they need a way to optimize their processes, give visibility to their IT ...
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