Desirée Jaimovich - July 5, 2022 - 9 min read
Patch management is the process of acquiring and applying updates to software. This is an essential part of IT Asset Management. A patch manager controls the deployment of updates to operating systems and other applications on the network.
Brian Hubbard - July 4, 2022 - 6 min read
So you want to become an IT consultant? Or maybe you haven’t decided yet, but you’re kicking the tires on what consulting on information technology (IT) might look like as a full-time career?
Ezequiel Mancilla - July 4, 2022 - 9 min read
You’ve heard about artificial intelligence everywhere. It’s been represented and discussed in popular media like films and television, as well as in extensive and potentially fearmongering ...
Steve Manjaly - July 1, 2022 - 10 min read
COBIT is one of the most widely used frameworks for IT governance. Among ITSM frameworks, COBIT is best known for aligning IT strategy with the overall business goals of the organization. Initially ...
Emiliano Pardo Saguier - June 29, 2022 - 8 min read
ITIL is probably the most used framework in the IT world right now. But it's easy to start taking it as undisputed truth, and something we don’t always ask ourselves is whether the ITIL framework ...
Desirée Jaimovich - June 29, 2022 - 8 min read
In IT, project management refers specifically to the planning, scheduling, execution, monitoring, and reporting of IT projects, which is a type of project that deals with IT infrastructure, ...
Dario Diament - June 28, 2022 - 9 min read
While organizations have offered remote work options even before the COVID-19, the role of the pandemic in accelerating the shift to a completely remote or at least a hybrid model of work cannot be ...
Desirée Jaimovich - June 28, 2022 - 9 min read
Every device on a network has a unique address called IP address, which helps identify the device and enables other devices to communicate with it.
Desirée Jaimovich - June 27, 2022 - 7 min read
Shadow IT. Just the name itself sounds spooky, like a ghost is haunting your IT infrastructure. And while shadow IT definitely poses a risk to your organization, it's something that can be avoided ...
Jorge Farah - June 27, 2022 - 4 min read
Working for the service desk, it's not all about the hard knowledge. Agents can expect to be employing some soft skills when communicating with end-users and the rest of the organization.