In this post-COVID-19-crisis “new normal,” it might feel as though the whole world is gunning for digital transformation. But it’s not always the case for individuals, who may be loathe - for a variety of reasons - to work with even more automation. And how do we feel about digital transformation within IT? Ask any IT person what they worry about the most and, thanks to the anticipated additional workload, you’ll often hear “digital transformation” which is a shame. Because if used effectively, digital transformation can increase revenues and operational efficiency, eliminate functional silos, and improve the customer experience. The “new normal” has opened the eyes of many to the need for digital transformation. But, if you still need help in getting people – especially IT management – onside with the need for digital transformation, then this blog is for you.