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If you read our earlier blog “The Common Issues with Operating Multiple IT Service Desk Tools,” then you’re hopefully better aware of all the issues caused by running multiple service desk tools and potentially now looking at how to justify a tool ...
Harmony Public Schools is a system of 58 Texas charter public schools, providing rigorous, high-quality, education in the fields of Science, Technology, Engineering, and Mathematics (STEM). Through ...
Gladly’s customer service report from 2020 suggests that 84% of customers will spend way more with a brand that delivers personalized customer care. And companies all over the world have started ...
Does your organization operate multiple IT service desk tools? Perhaps as a result of merger and acquisition activity. Perhaps because different IT teams have made their own decisions about what best ...
Digital workplace solutions have played a huge role in streamlining the shift to remote work. It has improved the employee experience and organizational productivity and made work-from-home almost as ...
Arcos Dorados Holdings Inc. is a company that owns the McDonald's restaurant chain franchise in 19 countries across Latin America and the Caribbean. With more than 100,000 employees and 2,255 ...
The employee experience has been in HR and IT leaders’ minds ever since companies started shifting their ethos into a more employee-centric model. It’s no longer a matter of how much an employee can ...
The COVID-19 pandemic has completely transformed all of our perceptions of what defines a workplace. It’s not a place where you go every day; waking up every morning, catching the bus, reaching the ...
Over the last few weeks, we’ve talked about the significance of the digital workplace, and what it means for organizations in light of current circumstances. But while th e digital workplace is ...
Much has changed for the humble IT service desk in the last two years. It has had to introduce additional capabilities and new ways of working to better reflect both external and internal factors – ...
