
Brenda Gratas
Brenda is the IT Content Writer at InvGate. She is a journalist and content creator with programming skills. She has worked as a columnist and news producer at radio stations, written about entertainment, and created audiovisual content for social media. When she’s not writing, she’s working out at the gym or running along the coast.
Brenda Gratas - November 1, 2023 - 9 min read
Are you already keeping a close eye on Service Level Agreement (SLA) metrics? As part of your IT Service Management (ITSM) strategy, these metrics help you not only meet but exceed your ...
Brenda Gratas - October 25, 2023 - 9 min read
An equipment check-out system is a lifesaver for any organization. This is...
Brenda Gratas - October 20, 2023 - 12 min read
As the complexity of the help desk staffing model continues to grow,...
Brenda Gratas - October 13, 2023 - 7 min read
Emotional intelligence in leadership goes beyond being "nice" or...
Brenda Gratas - October 6, 2023 - 5 min read
In the dynamic field of IT Service Management (ITSM), innovation takes...
Brenda Gratas - September 29, 2023 - 7 min read
Have you ever wondered how to become a Help Desk Technician? Success in...
Brenda Gratas - September 22, 2023 - 8 min read
Traditional IT Service Management (ITSM) training methods have long been...
Brenda Gratas - September 15, 2023 - 9 min read
Are you ready to tackle the hidden IT Asset Management (ITAM) challenges...
Brenda Gratas - September 8, 2023 - 6 min read
Knowing how to train help desk staff effectively can make all the...
Brenda Gratas - July 26, 2023 - 4 min read
In a recent cyber attack that sent shockwaves through the security...