The Service Desk and IT Service Management blog | Brenda Gratas

Brenda Gratas

Brenda is the IT Content Writer at InvGate. She is a journalist and content creator with programming skills. She has worked as a columnist and news producer at radio stations, written about entertainment, and created audiovisual content for social media. When she’s not writing, she’s working out at the gym or running along the coast.

Brenda Gratas - November 1, 2023 - 9 min read

5 Service Level Agreement Metrics to Track Service Fulfillment

Are you already keeping a close eye on Service Level Agreement (SLA) metrics? As part of your IT Service Management (ITSM) strategy, these metrics help you not only meet but exceed your ...

Brenda Gratas - October 25, 2023 - 9 min read

How to Use ITAM Software as Your Equipment Check-Out System? [Video Tutorial]

An equipment check-out system is a lifesaver for any organization. This is...

Brenda Gratas - October 20, 2023 - 12 min read

Mastering the Help Desk Staffing Model: Practical Strategies for Success

As the complexity of the help desk staffing model continues to grow,...

Brenda Gratas - October 13, 2023 - 7 min read

Deborah Monroe on Emotional Intelligence in Leadership

Emotional intelligence in leadership goes beyond being "nice" or...

Brenda Gratas - October 6, 2023 - 5 min read

Stefan Kempter on What is YaSM, Yet Another Service Management Model

In the dynamic field of IT Service Management (ITSM), innovation takes...

Brenda Gratas - September 29, 2023 - 7 min read

Abby Sininger on How to Become a Help Desk Technician

Have you ever wondered how to become a Help Desk Technician? Success in...

Brenda Gratas - September 22, 2023 - 8 min read

James Gander on the Power of ITSM Simulation in Training

Traditional IT Service Management (ITSM) training methods have long been...

Brenda Gratas - September 15, 2023 - 9 min read

David Foxen on IT Asset Management Challenges, Opportunities, and Strategies

Are you ready to tackle the hidden IT Asset Management (ITAM) challenges...

Brenda Gratas - September 8, 2023 - 6 min read

Lisa Schwartz on How to Train Help Desk Staff and What’s Next in ITSM

Knowing how to train help desk staff effectively can make all the...

Brenda Gratas - July 26, 2023 - 4 min read

Norway's Government Agencies Breached by Zero-Day Attack (CVE-2023-35078)

In a recent cyber attack that sent shockwaves through the security...

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