The Service Desk and IT Service Management blog | Brenda Gratas

Brenda Gratas

Brenda is the IT Content Writer at InvGate. She is a journalist and content creator with programming skills. She has worked as a columnist and news producer at radio stations, written about entertainment, and created audiovisual content for social media. When she’s not writing, she’s working out at the gym or running along the coast.

Brenda Gratas - September 9, 2024 - 9 min read

Flexera Alternative: Reporting, Customer Service, and Usability

As organizations seek a reliable Flexera alternative, it is crucial to explore IT Asset Management (ITAM) software that provides comprehensive functionality and addresses key pain points.

Brenda Gratas - September 9, 2024 - 11 min read

Rogue Device Detection in 5 Simple Steps

Rogue devices are sneaky intruders that can threaten your network...

Brenda Gratas - September 6, 2024 - 22 min read

Top 15 Help Desk Metrics to Measure IT Support Performance

Just as having help desk software is essential, so is measuring team...

Brenda Gratas - September 5, 2024 - 7 min read

Top 9 Zabbix Alternatives in 2024: Find the Best Monitoring Tool

Monitoring tools are essential for any organization that relies on IT...

Brenda Gratas - September 2, 2024 - 20 min read

SummitAI Asset Management vs. Snipe-IT

Are you trying to find the right? IT Asset Management (ITAM) solution? We...

Brenda Gratas - September 2, 2024 - 17 min read

Jira vs. Freshservice

Looking for the perfect tool to improve your IT Service Management (ITSM)...

Brenda Gratas - September 1, 2024 - 29 min read

What is Enterprise Service Management?

Enterprise Service Management (ESM) is the extension of IT Service...

Brenda Gratas - August 30, 2024 - 13 min read

Snipe-IT Alternatives: Usability, Features, and Integration

Are you in search of a reliable Snipe-IT alternative for your IT Asset...

Brenda Gratas - August 30, 2024 - 25 min read

TOP IT Hardware Inventory Management: Tutorial, Tips, And Best Tools

IT Hardware Inventory Management is not easy, even for relatively small...

Brenda Gratas - August 29, 2024 - 20 min read

IT Asset Inventory: Definition, Scope, Management, and Best Practices

An IT asset inventory is your best ally to keep all your IT hardware and...

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