
Brenda Gratas
Brenda is the IT Content Writer at InvGate. She is a journalist and content creator with programming skills. She has worked as a columnist and news producer at radio stations, written about entertainment, and created audiovisual content for social media. When she’s not writing, she’s working out at the gym or running along the coast.
Brenda Gratas - May 26, 2023 - 19 min read
IT Hardware Inventory Management is not easy, even for relatively small organizations with 20 or 30 employees. And as the organization grows, keeping track of all the laptops, printers, and ...
Brenda Gratas - May 17, 2023 - 17 min read
An IT asset inventory is your best ally to keep all your IT hardware and...
Brenda Gratas - May 15, 2023 - 9 min read
Want to know how to make your help desk agents work harder, better, and...
Brenda Gratas - May 10, 2023 - 9 min read
Name one person you know who has never contacted a company's support....
Brenda Gratas - May 8, 2023 - 9 min read
You only get one chance at a first impression. And in customer service,...
Brenda Gratas - May 3, 2023 - 11 min read
The Cost per Ticket metric (CPT) is the key to unlocking service desk...
Brenda Gratas - April 28, 2023 - 11 min read
A ticket has its own lifecycle, and understanding each stage is crucial to...
Brenda Gratas - April 17, 2023 - 10 min read
Ready, set, go: when it comes to customer service, it's a race against the...
Brenda Gratas - April 13, 2023 - 9 min read
Suddenly you have a spike in Ticket Volume, but you didn’t see it coming?...
Brenda Gratas - April 12, 2023 - 5 min read
The global support community and IT Service Management industry is gearing...