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Help Desk Software For Schools: Why You Need it And How to Choose One

Choosing help desk software for a school is a smart yet hard thing to do. A service platform can simplify the work of any educational institution by centralizing all IT operations and ...

InvGate Service Desk Gets PinkVERIFY Certification Renewed in 2023

We’re proud to announce that InvGate Service Desk has renewed its...

Business Process Design Definition and Tools, With David Mainville

Business process design is the starting point of any solid business...

Ryan Ogilvie's Only Step to ITSM Success: Learn From Practice

While theoretical knowledge provides an understanding of useful concepts...

Service Desk Standard Operating Procedure: Guide + Free Template

Service desk Standard Operating Procedures (SOPs) are a great way to...

6 Service Desk Trends to Look Out For in 2024

2023 was a transformative and eye-opening year for the service desk, with...

Knowledge Centered Support (KCS): Definition, Process, and Best Practices

Neal Travis on Building Community Within a Customer Support Team

Building community within teams has many perks. It enhances communication,...

5 Service Level Agreement Metrics to Track Service Fulfillment

Are you already keeping a close eye on Service Level Agreement (SLA)...

What is ITOM? IT Operations Management Definition, Benefits, And Best Practices

IT Operations Management or ITOM is the practice that helps you manage IT...
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