Celeste Mottesi - November 30, 2023 - 18 min read
Choosing help desk software for a school is a smart yet hard thing to do. A service platform can simplify the work of any educational institution by centralizing all IT operations and ...
Celeste Mottesi - November 27, 2023 - 2 min read
We’re proud to announce that InvGate Service Desk has renewed its...
Manuela Aggio - November 24, 2023 - 6 min read
Business process design is the starting point of any solid business...
Manuela Aggio - November 17, 2023 - 6 min read
While theoretical knowledge provides an understanding of useful concepts...
Matt Beran - November 14, 2023 - 10 min read
Service desk Standard Operating Procedures (SOPs) are a great way to...
Ariel Gesto - November 14, 2023 - 8 min read
2023 was a transformative and eye-opening year for the service desk, with...
Manuela Aggio - November 10, 2023 - 8 min read
Manuela Aggio - November 6, 2023 - 6 min read
Building community within teams has many perks. It enhances communication,...
Brenda Gratas - November 1, 2023 - 9 min read
Are you already keeping a close eye on Service Level Agreement (SLA)...
Sophie Danby - October 16, 2023 - 14 min read
IT Operations Management or ITOM is the practice that helps you manage IT...