Microsoft System Center Service Manager Alternative

Brenda Gratas November 29, 2023
- 10 min read

Are you searching for a Microsoft System Center Service Manager alternative that can elevate your IT Service Management (ITSM) to new heights? Look no further!

In today's ever-evolving landscape of ITSM solutions, finding the right platform to revolutionize your practices is essential. In this blog post, we'll introduce you to InvGate Service Desk, a powerful and user-friendly service desk software tailor-made to enhance your IT service delivery. 

Ready to uncover our comprehensive ITSM tools comparison? Keep reading!


Table of contents


  • Microsoft System Center Service Manager is an enterprise-grade IT Service Management solution aligned with ITIL best practices.
  • Users highlight its ease of implementation, inventory and Patch Management capabilities, and Asset and Task Management features.
  • Among its disadvantages, reviews mention its lack of intuitiveness regarding configuration and the inconsistency of its Customer Support.
  • InvGate Service Desk, on the other hand, is an on-premise and cloud platform in line with ITIL principles.
  • Its most relevant characteristics include a quick implementation, a modern UI, AI-powered capabilities, Low-Code/No-Code configurations, and superb Customer Support.
  • It has a native integration with InvGate Insight to streamline IT Asset Management.


What is Microsoft System Center Service Manager?

Microsoft System Center Service Manager (SCSM) is an enterprise-grade IT Service Management solution meticulously crafted to streamline and customize ITSM best practices.

Rooted in the principles of the Information Technology Infrastructure Library (ITIL) and the Microsoft Operational Framework (MOF), it presents a complete array of capabilities encompassing Incident, Problem, Service Request, Change, and Release Management functionalities.

MS System Center Service Manager pros and cons

According to Gartner reviews, users compliment its comprehensive modules to implement the ITIL framework, as well as its integration capabilities with other tools (including InvGate Service Desk!). Additionally, they highlight the tool's ease of implementation, solid inventory and Patch Management capabilities, and Asset and Task Management features.

However, they also mention some drawbacks. In particular, they point out that the tool is not very user-friendly regarding configuration, and users need to know PowerShell to make the most out of MS System Center. Plus, some reviews warn about the inconsistency of its Customer Support.


InvGate Service Desk as a Microsoft System Center Service Manager alternative



InvGate Service Desk is a comprehensive IT Service Management software solution with the core objective of streamlining IT support processes and improving service delivery to end-users. It offers the choice of deployment, allowing organizations to opt for either cloud-based or on-premises hosting, thus empowering them to select the hosting environment that aligns best with their specific requirements.

Within InvGate Service Desk, organizations can establish a contemporary IT Services department equipped with Incident Management, Problem Management, Change Management, and Service Management capabilities.

Furthermore, it goes beyond traditional service desk functionalities by introducing advanced features such as IT support automation, simplifying issue resolution, and enhancing overall operational efficiency. Plus, it incorporates a self-service platform, enabling users to seek solutions independently and providing personalized reports that offer insights into their IT operations.

InvGate Service Desk seamlessly integrates with its companion IT Asset Management (ITAM) tool, InvGate Insight, thereby affording organizations a centralized repository for efficiently tracking and managing their IT assets. This integration ensures precise asset inventory, optimized asset utilization, and compliance with regulatory requirements.

Feedback from reviewers has been consistently positive in regards to InvGate Service Desk, further highlighting its effectiveness and value in the realm of IT Service Management.

"The whole process from demo, to quoting, implementation, and launch has been great. We have a small team and was able to get this project complete ahead of deadline with the help of the great implementation team". IT in a Government organization

"The product has been a great experience overall. Between support, features, and overall value I have nothing bad to say about InvGate service desk." IT in Non-Government organization

"Dashboards and reports Easy to use/intuitive, very good user experience for clients and agents Workflows, automation and customization options." General Manager, IT Services

User interface

InvGate Service Desk offers a modern, intuitive, and user-friendly interface that increases tool adoption.

The user interface of InvGate Service Desk is user-friendly and intuitive, with visual customization options that enhance the overall experience. 

In contrast, Microsoft SCSM lacks an HTML5 analyst portal and relies solely on a desktop console.


InvGate Service Desk also excels in configuration, offering a straightforward setup that doesn't require specialized skills, while Microsoft SCSM's configuration can be demanding and may involve PowerShell scripting.


InvGate Service Desk allows you to customize the self-service portal to match your brand's identity.

Customization within InvGate Service Desk is highly flexible, offering customizable workflows and visual options to tailor the software to specific needs. 

On the other hand, Microsoft SCSM's customization can be challenging due to a complex Authoring Tool and limited options.


InvGate Service Desk is renowned for its scalability and efficiency, making it a reliable choice for organizations of all sizes. 

In contrast, Microsoft SCSM may experience performance issues as the database grows.


Deployment with InvGate Service Desk is simplified and fast, requiring minimal specialized expertise. 

Conversely, Microsoft SCSM often necessitates a complex deployment process and specialized skills.

Knowledge base


InvGate Service Desk offers a comprehensive and user-friendly repository of information, enabling IT professionals to find solutions effectively. 

In contrast, Microsoft SCSM users have found its user guide material challenging to comprehend.


InvGate Service Desk's customizable dashboard view.

InvGate Service Desk offers interactive dashboards that empower users to create and access comprehensive reports for valuable insights. 

Microsoft SCSM's out-of-the-box reporting capabilities have faced criticism for their limitations.

Customer support

InvGate Service Desk stands out for its robust and reliable customer support. Users have consistently praised its exceptional support, making it an attractive choice for those seeking responsive assistance.

On the other hand, users have noted that Microsoft SCSM’s customer support could be improved, suggesting room for enhancement in this area.


Updates for InvGate Service Desk are known for their regularity and stability, ensuring users benefit from the latest features without disruptions. 

Conversely, Microsoft SCSM updates have raised concerns regarding potential risks and delays.

Asset Management



InvGate Service Desk seamlessly integrates with InvGate Insight, which allows organizations to track and manage their IT assets effectively. 

Microsoft SCSM, on the other hand, offers limited customization in this regard.


InvGate Service Desk integration cheat sheet.

InvGate Service Desk excels in integration, with seamless compatibility with LDAP/Active Directory and no additional costs. 

Microsoft SCSM may incur extra expenses when integrating non-Microsoft products.

Skill requirements

InvGate Service Desk is known for its ease of use, eliminating the need for specialized skills and enabling a broader range of users to harness its capabilities effectively. 

In contrast, Microsoft SCSM may require a high level of expertise, which can be a barrier for some organizations.


In conclusion

In your search for a Microsoft System Center Service Manager alternative that redefines your IT Service Management, consider InvGate Service Desk as your go-to solution. It offers a myriad of benefits, from its robust and reliable customer support to its user-friendly interface and extensive knowledge base.

Request our 30-day free trial to delve deeper into what InvGate Service Desk has to offer. By opting for this solution, you're not merely selecting an alternative; you're making a strategic choice for a transformative ITSM tool that empowers your organization to excel and thrive in the ever-evolving landscape of ITSM.

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