Choosing service desk software is not an easy task. It usually takes months (if not years) to settle down on a solution, and a considerable amount of that time is spent gathering information on the different options out there. But since this data is scattered throughout the internet, we decided to create the ultimate ITSM tools comparison blog post.
Deciding on a new help desk — whether it's your first time or you're planning a migration — has the potential to impact your company on several levels. For once, it will affect the way things are done. But it'll also act on your budget, use of time, and the quality of your IT support, to name a few.
How do we know? Because we've been helping clients around the world for years now to implement InvGate Service Desk, and we've seen first-hand their troubles disappear.
That experience also gave us an understanding of business needs and pain points. And based on that, we created these ITSM tool comparisons so that you can spend less time putting your report card together.
Table of contents
- ServiceNow alternatives
- Zendesk alternatives
- Jira Service Management alternatives
- ManageEngine alternatives
- Cherwell Service Management alternatives
- Ivanti Neurons alternatives
- Freshservice alternatives
- SolarWinds alternatives
- SysAid alternatives
- BMC Helix alternatives
- TOPdesk alternatives
- Aranda Service Management alternatives
- SymphonyAI Summit alternatives
- TeamDynamix alternatives
- EasyVista alternatives
- Zoho Desk alternatives
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ITSM tools comparison: alternatives to the top 5 service desk software
This post is intended to be a one-stop shop with all the possible ITSM tool comparisons you might need during your research. We organized the information based on a list of features that any service desk software must have. This way, we can help you choose the right service desk solution for your IT or Enterprise Service Management efforts.
Before we start, make sure to bookmark this entry and check it periodically to find new comparisons!
ServiceNow alternatives
If you're looking to compare ServiceNow with other alternatives in the market, make sure you check the following posts:
- ServiceNow vs. ManageEngine
- ServiceNow vs. Freshservice
- ServiceNow vs. Ivanti Neurons
- ServiceNow vs. Cherwell
- ServiceNow vs. Jira
- ServiceNow vs. SolarWinds
- ServiceNow vs. SysAid
- ServiceNow vs. BMC Helix
- ServiceNow vs. TOPdesk
- ServiceNow vs. Aranda Service Management
- ServiceNow vs. Zendesk
- ServiceNow vs. SymphonyAI Summit
- ServiceNow vs. EasyVista
- ServiceNow vs. TeamDynamix
Zendesk alternatives
If Zendesk is your first choice, then these service desk software comparisons might come in handy:
- Zendesk vs. Freshdesk
- Zendesk vs. Zoho Desk
- Zendesk vs. ServiceNow
- Zendesk vs. Jira Service Management
- Zendesk vs. Cherwell
- Zendesk vs. ManageEngine
- Zendesk vs. SysAid
- Zendesk vs. TOPdesk
- Zendesk vs. SolarWinds
Jira Service Management alternatives
Maybe Jira is what you've got your eyes on. If that's the case, check this out:
- Jira Service Management vs. Freshservice
- Jira Service Management vs. ServiceNow
- Jira Service Management vs. Ivanti Neurons
- Jira Service Management vs. Cherwell
- Jira Service Management vs. ManageEngine
- Jira Service Management vs. SolarWinds
- Jira Service Management vs. TOPdesk
- Jira Service Management vs. Aranda Service Management
- Jira Service Management vs. BMC Helix
- Jira Service Management vs. Zendesk
- Jira Service Management vs. SymphonyAI Summit
- Jira Service Management vs. EasyVista
- Jira Service Management vs. TeamDynamix
ManageEngine alternatives
If you're looking for ManageEngine alternatives, we also got you covered. The following blog entries are for you:
- ManageEngine vs. ServiceNow
- ManageEngine vs. Cherwell
- ManageEngine vs. Ivanti Neurons
- ManageEngine vs. Jira
- ManageEngine vs. Freshservice
- ManageEngine vs. SolarWinds
- ManageEngine vs. Aranda Service Management
- ManageEngine vs. BMC Helix
- ManageEngine vs. TOPdesk
- ManageEngine vs. SysAid
- ManageEngine vs. Zendesk
- ManageEngine vs. SymphonyAI Summit
- ManageEngine vs. EasyVista
- ManageEngine vs. TeamDynamix
Cherwell Service Management alternatives
Is Cherwell you're choice? Then you can't miss these valuable comparisons:
- Cherwell vs. Ivanti Neurons
- Cherwell vs. ServiceNow
- Cherwell vs. Freshservice
- Cherwell vs. ManageEngine
- Cherwell vs. Jira
- Cherwell vs. SolarWinds
- Cherwell vs. Aranda Service Management
- Cherwell vs. BMC Helix
- Cherwell vs. TOPdesk
- Cherwell vs. SysAid
- Cherwell vs. Zendesk
- Cherwell vs. SymphonyAI Summit
- Cherwell vs. EasyVista
Ivanti Neurons alternatives
Have a look at these Ivanti Neurons comparisons to make sure you are making the right decision:
- Ivanti Neurons vs. Cherwell
- Ivanti Neurons vs. ServiceNow
- Ivanti Neurons vs. Freshservice
- Ivanti Neurons vs. ManageEngine
- Ivanti Neurons vs. SolarWinds
- Ivanti Neurons vs. Aranda Service Management
- Ivanti Neurons vs. BMC Helix
- Ivanti Neurons vs. TOPdesk
- Ivanti Neurons vs. SysAid
- Ivanti Neurons vs. SymphonyAI Summit
- Ivanti Neurons vs. EasyVista
- Ivanti Neurons vs. TeamDynamix
Freshservice alternatives
You can't miss these Freshservice alternatives before moving on:
- Freshservice vs. ServiceNow
- Freshservice vs. Jira
- Freshservice vs. Ivanti Neurons
- Freshservice vs. Cherwell
- Freshservice vs. ManageEngine
- Freshservice vs. Zendesk
- Freshservice vs. SolarWinds
- Freshservice vs. Aranda Service Management
- Freshservice vs. BMC Helix
- Freshservice vs. TOPdesk
- Freshservice vs. SysAid
- Freshservice vs. SymphonyAI Summit
- Freshservice vs. EasyVista
- Freshservice vs. TeamDynamix
Solar Winds alternatives
Have you got your eye on SolarWinds? Before anything else, look out for these alternatives:
- SolarWinds vs. ServiceNow
- SolarWinds vs. ManageEngine
- SolarWinds vs. Freshservice
- SolarWinds vs. Ivanti Neurons
- SolarWinds vs. Jira Service Management
- SolarWinds vs. SysAid
- SolarWinds vs. BMC Helix
- SolarWinds vs. Cherwell
- SolarWinds vs. Aranda Service Management
- SolarWinds vs. TOPdesk
- SolarWinds vs. Zendesk
- SolarWinds vs. SymphonyAI Summit
- SolarWinds vs. EasyVista
- SolarWinds vs. TeamDynamix
SysAid alternatives
Another popular option is SysAid IT Service Management. Have a look at these options if you were considering this tool:
- SysAid vs. SolarWinds
- SysAid vs. ServiceNow
- SysAid vs. Aranda Service Management
- SysAid vs. BMC Helix
- SysAid vs. TOPdesk
- SysAid vs. Freshworks
- SysAid vs. Ivanti Neurons
- SysAid vs. Jira
- SysAid vs. Cherwell
- SysAid vs. ManageEngine
- SysAid vs. Zendesk
- SysAid vs. SymphonyAI Summit
- SysAid vs. EasyVista
BMC Helix alternatives
You can't miss this BMC Helix comparison when analyzing the market before purchasing a tool:
- BMC Helix vs. ServiceNow
- BMC Helix vs. Solarwinds
- BMC Helix Aranda Service Management
- BMC Helix vs. Ivanti
- BMC Helix vs. Cherwell
- BMC Helix vs. Jira
- BMC Helix vs. ManageEngine
- BMC Helix vs. TOPdesk
- BMC Helix vs. SysAid
- BMC Helix vs. SymphonyAI Summit
- BMC Helix vs. EasyVista
TOPdesk alternatives
Where you searching for TOPdesk? Look first at these alternatives:
- TOPdesk vs. ServiceNow
- TOPdesk vs. Jira Service Management
- TOPdesk vs. SolarWinds
- TOPdesk vs. Aranda Service Management
- TOPdesk vs. BMC Helix
- TOPdesk vs. Freshservice
- TOPdesk vs. Ivanti
- TOPdesk vs. Cherwell
- TOPdesk vs. ManageEngine
- TOPdesk vs. SysAid
- TOPdesk vs. Zendesk
- TOPdesk vs. SymphonyAI Summit
- TOPdesk vs. EasyVista
Aranda Service Management
Is Aranda Service Management what you were looking for? Here are some common alternatives before making the choice:
- Aranda Service Management vs. SolarWinds
- Aranda Service Management vs. Freshservice
- Aranda Service Management vs. Ivanti Neurons
- Aranda Service Management vs. Jira Service Management
- Aranda Service Management vs. Cherwell
- Aranda Service Management vs. ManageEngine
- Aranda Service Management vs. ServiceNow
- Aranda Service Management vs. BMC Helix
- Aranda Service Management vs. TOPdesk
- Aranda Service Management vs. SysAid
- Aranda Service Management vs. SymphonyAI Summit
- Aranda Service Management vs. EasyVista
SymphonyAI Summit alternatives
You cant miss out on these SymphonyAI Summit alternatives before making a choice:
- SymphonyAI Summit vs. Freshservice
- SymphonyAI Summit vs. ServiceNow
- SymphonyAI Summit vs. Jira Service Management
- SymphonyAI Summit vs. ManageEngine
- SymphonyAI Summit vs. Ivanti
- SymphonyAI Summit vs. Cherwell
- SymphonyAI Summit vs. SolarWinds
- SymphonyAI Summit vs. Aranda Service Management
- SymphonyAI Summit vs. SysAid
- SymphonyAI Summit vs. BMC Helix
- SymphonyAI Summit vs. TOPdesk
- SymphonyAI Summit vs. TeamDynamix
- SymphonyAI Summit vs. EasyVista
- SymphonyAI Summit vs. Microsoft System Center Service Manager
TeamDynamix alternatives
Now it's TeamDynamix alternatives turn to shine, check them out:
- TeamDynamix vs. SymphonyAI Summit
- TeamDynamix vs. EasyVista
- TeamDynamix vs. Freshservice
- TeamDynamix vs. ServiceNow
- TeamDynamix vs. Jira Service Management
- TeamDynamix vs. ManageEngine
- TeamDynamix vs. Ivanti Neurons
- TeamDynamix vs. SolarWinds
EasyVista alternatives
Starting to get to the end of this journey, here you can find a list of EasyVista alternatives if you were searching for this solution:
- EasyVista vs. SymphonyAI Summit
- EasyVista vs. Jira Service Management
- EasyVista vs. ServiceNow
- EasyVista vs. Freshservice
- EasyVista vs. ManageEngine
- EasyVista vs. Ivanti Neurons
- EasyVista vs. Cherwell
- EasyVista vs. SolarWinds
- EasyVista vs. Aranda Service Management
- EasyVista vs. SysAid
- EasyVista vs. BMC Helix
- EasyVista vs. TOPdesk
- EasyVista vs. TeamDynamix
- EasyVista vs. Microsoft System Center Service Manager
Zoho Desk alternatives
And, lastly, for those of you who are researching Zoho Desk, you might want to check out the following help desk software comparison:
Key takeaways
If you were given the task of researching service desk solutions, we want you to know we're here for you. We know it's hard to do, but we trust this ITSM tools comparison listing is a good place to start.
With just a quick look, you can get an idea of where different solutions stand according to:
- User experience
- Ticket management
- Knowledge management
- Statistics and metrics
- ITIL alignment
- Pricing
- Implementation and support
- Cost of Ownership
- Integration with asset management
- Other integrations
And if you think this is where we draw the line, let us tell you that you're mistaken. We have plenty of resources for you to explore! So, make sure to take a look at this free ITSM implementation checklist.
Plus, we have a great support team to guide you through the whole process! If you don't believe us, you can ask them yourself. Just schedule a call with our experts (with no strings attached).
There's only one thing we can't do for you, though. And that is actually telling you what help desk software fits best for your company. That depends on your situation, budget, needs, and staff, and you're the best judge for that.
We tried to be as thorough as possible, but if you don't have enough time to read it through and through, here's (another) TL;DR: InvGate Service Desk can do everything we say here, and you can test it right away for free for 30 days.