ITSM Tools Comparison: Top 16 Service Desk Software Alternatives

Celeste Mottesi October 14, 2022
- 19 min read

Choosing service desk software is not an easy task. It usually takes months (if not years) to settle down on a solution, and a considerable amount of that time is spent gathering information on the different options out there. But since this data is scattered throughout the internet, we decided to create the ultimate ITSM tools comparison blog post.

Deciding on a new help desk — whether it's your first time or you're planning a migration — has the potential to impact your company on several levels. For once, it will affect the way things are done. But it'll also act on your budget, use of time, and the quality of your IT support, to name a few.

How do we know? Because we've been helping clients around the world for years now to implement InvGate Service Desk, and we've seen first-hand their troubles disappear.

That experience also gave us an understanding of business needs and pain points. And based on that, we created these ITSM tool comparisons so that you can spend less time putting your report card together.

 

Table of contents

  1. ServiceNow alternatives
  2. Zendesk alternatives
  3. Jira Service Management alternatives
  4. ManageEngine alternatives
  5. Cherwell Service Management alternatives
  6. Ivanti Neurons alternatives
  7. Freshservice alternatives
  8. SolarWinds alternatives
  9. SysAid alternatives
  10. BMC Helix alternatives
  11. TOPdesk alternatives
  12. Aranda Service Management alternatives
  13. SymphonyAI Summit alternatives
  14. TeamDynamix alternatives
  15. EasyVista alternatives
  16. Zoho Desk alternatives
 


But first, InvGate Service Desk

Did you think we were going to forget about our own product? That wouldn't be even possible since it's the main service desk alternative in the market.

InvGate Service Desk provides an intuitive UX to manage IT support, and is easily scalable to adapt both to your company's growth and the expansion of the platform to other areas of your company, such as HR.

InvGate Service Desk is an on-premise and cloud-based service desk software that offers a complete set of ITIL-aligned features to help you streamline your ITSM processes.

 

Furthermore, we offer on-premise and cloud-based options, a complete set of ITIL-aligned features to help you streamline your ITSM process, and all these other benefits:

But since we don't want you to just take our word for it, we added to all the following ITSM tools comparisons, so you can see for yourself how it performs against the (other) top help desk software.

  

ITSM tools comparison: alternatives to the top 5 service desk software

This post is intended to be a one-stop shop with all the possible ITSM tool comparisons you might need during your research. We organized the information based on a list of features that any service desk software must have. This way, we can help you choose the right service desk solution for your IT or Enterprise Service Management efforts.

Before we start, make sure to bookmark this entry and check it periodically to find new comparisons!

ServiceNow alternatives

If you're looking to compare ServiceNow with other alternatives in the market, make sure you check the following posts:

Zendesk alternatives

If Zendesk is your first choice, then these service desk software comparisons might come in handy:

Jira Service Management alternatives

Maybe Jira is what you've got your eyes on. If that's the case, check this out:

ManageEngine alternatives

If you're looking for ManageEngine alternatives, we also got you covered. The following blog entries are for you:

Cherwell Service Management alternatives

Is Cherwell you're choice? Then you can't miss these valuable comparisons:

Ivanti Neurons alternatives

Have a look at these Ivanti Neurons comparisons to make sure you are making the right decision:

Freshservice alternatives

You can't miss these Freshservice alternatives before moving on:

Solar Winds alternatives

Have you got your eye on SolarWinds? Before anything else, look out for these alternatives:

SysAid alternatives

Another popular option is SysAid IT Service Management. Have a look at these options if you were considering this tool:

BMC Helix alternatives

You can't miss this BMC Helix comparison when analyzing the market before purchasing a tool:

TOPdesk alternatives

Where you searching for TOPdesk? Look first at these alternatives:

Aranda Service Management

Is Aranda Service Management what you were looking for? Here are some common alternatives before making the choice:

 

SymphonyAI Summit alternatives

You cant miss out on these SymphonyAI Summit alternatives before making a choice:

TeamDynamix alternatives

Now it's TeamDynamix alternatives turn to shine, check them out:

EasyVista alternatives

Starting to get to the end of this journey, here you can find a list of EasyVista alternatives if you were searching for this solution:


Zoho Desk alternatives

And, lastly, for those of you who are researching Zoho Desk, you might want to check out the following help desk software comparison:

Key takeaways

If you were given the task of researching service desk solutions, we want you to know we're here for you. We know it's hard to do, but we trust this ITSM tools comparison listing is a good place to start.

With just a quick look, you can get an idea of where different solutions stand according to:

  • User experience
  • Ticket management
  • Knowledge management
  • Statistics and metrics
  • ITIL alignment
  • Pricing
  • Implementation and support
  • Cost of Ownership
  • Integration with asset management
  • Other integrations

And if you think this is where we draw the line, let us tell you that you're mistaken. We have plenty of resources for you to explore! So, make sure to take a look at this free ITSM implementation checklist.

Plus, we have a great support team to guide you through the whole process! If you don't believe us, you can ask them yourself. Just schedule a call with our experts (with no strings attached).

There's only one thing we can't do for you, though. And that is actually telling you what help desk software fits best for your company. That depends on your situation, budget, needs, and staff, and you're the best judge for that.

Want the short version? Pick InvGate Service Desk and start handling tickets in a day

We tried to be as thorough as possible, but if you don't have enough time to read it through and through, here's (another) TL;DR: InvGate Service Desk can do everything we say here, and you can test it right away for free for 30 days.

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