Are you comparing Aranda Service Management vs. ManageEngine for your IT Service Management (ITSM) operations? Making the right choice can significantly impact your organization's efficiency and service delivery. With both platforms offering unique features and capabilities, conducting a thorough evaluation and comparing ITSM tools is essential before making a decision.
In this blog post, we'll delve into the key aspects of Aranda Service Management and ManageEngine. However, the comparisons don't end there. We'll also introduce you to an alternative solution: InvGate Service Management.
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Methodology
Before we get started, a quick note: InvGate builds and offers IT Service Management and IT Asset Management solutions, making us an active player in this software market.
Some vendors in this article are our competitors. Even so, we aim to deliver accurate, honest, and practical information that helps you make the best decision.
Criteria and public sources
Our evaluations draw from publicly available sources, primarily vendor websites and official product documentation. When available, we also consider published product overviews, feature lists, architecture descriptions, and pricing pages.
For this comparison, we focus on:
- Core ITSM functionality described by each vendor.
- Deployment models and platform architecture.
- Integration options highlighted in official materials.
- Licensing and pricing approaches when disclosed publicly.
We do not infer capabilities that are not explicitly described by the vendor.
Disclaimers, trademarks, and update date
All product names, logos, and brands are the property of their respective owners. All company, product, and service names used on this site are for identification purposes only. Use of these names, trademarks, and brands does not imply endorsement.
The information here is accurate as of December 2025. This content will be reviewed regularly to reflect product updates and changes in vendor positioning.
Core ITSM capabilities
At a high level, both Aranda Service Management and ManageEngine ServiceDesk Plus cover the foundational ITSM processes expected from a modern service desk tool.
Based on official product descriptions, both platforms include:
- Incident and Request Management.
- Service catalog and request workflows.
- SLA definition and tracking.
- Knowledge base functionality.
- Reporting and dashboards.
Differences appear mainly in how broadly each vendor extends ITSM into adjacent areas, such as Asset Management, Endpoint Management, and integrations with other IT operations tools.
Deployment, integrations, and pricing
Aranda Service Management is offered as both an on-premises and cloud-based solution, with deployment options designed to fit organizations with specific data residency or infrastructure requirements. The platform emphasizes configurability within its own ecosystem.
ManageEngine ServiceDesk Plus is available in cloud and on-premises editions as well, and it is positioned as part of the wider ManageEngine portfolio. Official materials highlight integrations with other ManageEngine products covering endpoint management, monitoring, identity, and security.
Pricing details vary by edition and deployment model. ManageEngine publishes tiered editions with publicly listed feature differences, while Aranda typically provides pricing through direct vendor engagement.
Vendor snapshot
Aranda Service Management overview
Aranda Service Management is the primary software solution offered by Aranda Software, a Colombian company specializing in IT services and Infrastructure Management. According to the vendor, the product supports ITIL-aligned service processes, including Incident, Request, Problem, and Change Management.
The platform includes a service catalog, configurable workflows, SLA management, and reporting dashboards. Aranda also offers an Asset Management solution and a CMDB, designed to connect service operations with configuration and lifecycle data.
It is available as a cloud or on-premises solution. Official materials highlight options for workflow customization, role-based access control, and support for multiple service desks or internal service teams within a single instance.
According to its official website (accessed December 2025), these are some of the platform's characteristics:
- ITIL-aligned service processes.
- Customizable workflows and forms.
- Centralized control of incidents, requests, problems, and changes.
- Role-based access and audit capabilities.
- Advanced reporting with customizable dashboards.
- Local support in Spanish.
Aranda Service Management
Aranda Service Management pricing isn't publicly listed.
ManageEngine ServiceDesk Plus overview
ManageEngine ServiceDesk Plus is ManageEngine’s ITSM offering, presented as part of a broader IT management suite.
Official product information (accessed December 2025) emphasizes:
- Incident, Request, Problem, and Change Management.
- Built-in asset and CMDB capabilities depending on edition.
- Native integrations with other ManageEngine tools.
- Multiple editions targeting different levels of ITSM maturity.
ManageEngine offers a comprehensive portfolio of complementary products that cover various areas, including endpoint management, network monitoring, application monitoring, and Active Directory management solutions. With the support of its parent company, Zoho, ManageEngine leverages low-code development capabilities and line-of-business integrations to provide a broad set of platform features and deliver added value to its customers.
ServiceDesk Plus is marketed toward organizations that want ITSM tightly connected to Endpoint Management, monitoring, and other operational tools within a single vendor ecosystem.
ManageEngine ServiceDesk Plus pricing
- Standard: Starts from $13 / technician / month
- Professional: Starts from $27 / technician / month
- Enterprise: Starts from $67 / technician / month
Note: For Professional and enterprise tiers, price changes also depend on the number of assets. There are also available add-ons.
- Checked on: December 2025 (US), official website.
How to choose + InvGate Service Management alternative
Decision factors by use case
Choosing ITSM software works better when you start from how the tool will actually be used, not from a generic feature checklist. Different teams look for different things, even when they all fall under “IT Service Management.”
- Service desk and daily support: Teams handling incidents and questions need speed and clarity. Ticket intake should reflect how users already reach out, SLAs must be easy to track, and agents should see relevant knowledge articles while working on tickets.
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Request Management: For structured requests, the focus shifts to organization. A clear request catalog, flexible approval flows, and automatic task creation after approvals help reduce manual follow-ups and confusion.
- Change Management: Change processes require control without unnecessary friction. Support for different change types, basic risk assessment, approval tracking, and links to incidents or assets provides the context teams need.
- Asset and Configuration Management: If assets or a CMDB are part of the scope, lifecycle tracking and relationship mapping matter. Asset data should appear naturally in tickets and changes, not live in a separate module no one checks.
- Reporting and management visibility: For leads and managers, the software must explain what’s happening without heavy manual work. Built-in dashboards, simple custom reports, and historical views make it easier to understand workload, trends, and SLA performance.
Where InvGate Service Management fits
InvGate Service Management is designed for teams that want solid ITSM capabilities without adding friction to daily work. The platform puts a lot of attention on how people actually use the tool, from agents handling tickets to end users submitting requests.
A strong user experience sits at the center. The interface is clean and consistent, which helps teams adopt the tool quickly and keeps everyday actions—like updating tickets or approving requests—simple. That ease of use shows up right away in service desk and request workflows.
On the operational side, ticketing and Incident Management cover the essentials without overcomplicating things. Automated routing, SLA tracking, and customizable workflows support incident resolution while giving teams enough flexibility to adjust processes as volumes or priorities change.
InvGate Service Management also includes no-code workflow configuration, making it easier to adapt request approvals, change flows, or internal handoffs without technical effort. That flexibility helps teams refine how they manage requests and changes over time, instead of locking them into rigid processes.
For visibility and follow-up, reporting and dashboards provide a clear view of performance. Prebuilt reports and customizable analytics help teams monitor SLAs, workload, and trends, which is especially useful for support leaders who need quick answers.
Self-service capabilities play an important role as well. The service portal, catalog, and knowledge base give end users a straightforward way to submit requests or resolve common issues on their own, reducing pressure on the service desk.
When asset context matters, InvGate Service Management integrates with InvGate Asset Management, bringing inventory, discovery, licenses, and lifecycle data into tickets and changes. That connection supports better decisions during incident resolution and change planning.
The platform also offers deployment flexibility, with cloud and on-premise options, and aligns with ITIL 4practices through PINK Elephant certification. It can also extend ITSM to ESM, allowing other teams to reuse the same structure and workflows.
Ready to explore how InvGate Service Management can benefit your organization? Request a 30-day trial for a hands-on experience!
