Ivanti Neurons Alternative: Features, UI, Integrations, and Support

Brenda Gratas November 15, 2023
- 9 min read

Are you in search of a fitting Ivanti Neurons alternative? The quest to find the right IT Service Management (ITSM) platform requires a thorough evaluation of features, user interface (UI), integrations, and support. 

If you’re making an ITSM tools comparison, this blog post is tailor-made for you. The primary focus will be on InvGate Service Desk, a standout alternative, as we delve into the crucial aspects that set this service desk software apart from Ivanti Neurons. 

Let’s start.


Table of contents



  • Ivanti Neurons offers flexible deployment options and covers the entire service delivery lifecycle.
  • Its most highlighted features include customization, automation, and flexibility.
  • However, users reported a lack of out-of-the-box features, a complex backend, limited integrations, an outdated appearance, and issues with customer support.
  • On the contrary, InvGate Service Desk provides cloud and on-premise deployment and is praised for its ease of use and modern UI.
  • Among its main features are self-service capabilities, a visual workflow builder, AI capabilities, and outstanding customer support in multiple languages.


What is Ivanti Neurons?

Example of Ivanti Neuron's interface.

Ivanti Neurons for ITSM is a comprehensive solution for managing services in large organizations developed by Ivanti. It caters to the needs of enterprise-level organizations by offering flexible deployment options, allowing them to choose between cloud-based or on-premise setups based on their infrastructure preferences.

This platform covers the entire service delivery lifecycle, from capturing requests to resolving issues. It is built on industry standards and incorporates 11 ITIL 4-certified practices.

The primary goal of Ivanti Neurons for ITSM, which is part of the broader Ivanti Neurons platform, is to streamline operations by automating manual processes. Organizations can achieve improved efficiency, enhanced compliance, and strengthened security measures by replacing manual workflows with efficient automated ones. 

Ivanti, the technology company behind Ivanti Neurons, specializes in managing and securing Everywhere Work environments. They prioritize improving the digital employee experience (DEX) and strive to create seamless and productive digital workspaces.

Headquartered in South Jordan, Utah, Ivanti has been a trusted provider since its establishment in 1985. 

Pros and cons of Ivanti Neurons

Ivanti Neurons is praised for its customization and ease of use. In addition, it provides satisfactory customer service, enough flexibility to accommodate users' needs, and automation opportunities.

However, some Gartner reviews also point out some drawbacks:

  • The lack of out-of-the-box features.
  • A complex backend.
  • Poor documentation.
  • Poor support, primarily referring to finding the right agent and the root cause of problems.
  • Limited integrations.
  • Outdated appearance.

Let's see now what other options are out there.


InvGate Service Desk as an Ivanti Neurons alternative



InvGate Service Desk is an advanced software solution designed for IT Service Management. Its primary purpose is to help organizations streamline their IT support processes and enhance their overall service delivery to end-users. The software offers the flexibility of choosing between cloud-based or on-premises deployment options, allowing organizations to select the hosting environment that best fits their needs.

By implementing InvGate Service Desk, organizations can establish a state-of-the-art IT Services department equipped with various capabilities in line with ITIL best practice, such as Incident Management, Problem Management and, Change Management. Additionally, the software provides a self-service platform and personalized dashboards and reports to improve the user experience and facilitate efficient operations.

According to feedback from customers evaluating InvGate Service Desk:

"The whole process from demo, to quoting, implementation, and launch has been great. We have a small team and was able to get this project complete ahead of deadline with the help of the great implementation team". IT in a Government organization

"The support team is knowledgeable and responsive. It has all the most common features you could expect from a cloud service ticketing system today, and they work well (knowledgebase, self-service portal, task assignments, approval flows, time management, reporting). The bang for the buck is excellent." IT in Non-Government organization

"Dashboards and reports Easy to use/intuitive, very good user experience for clients and agents Workflows, automation and customization options." General Manager, IT Services

User interface

InvGate Service Desk offers a modern, intuitive, and user-friendly interface that increases tool adoption.

In terms of UI, customers have praised InvGate Service Desk for being user-friendly and easy to configure.

However, some users have expressed dissatisfaction with the user interface of Ivanti Neurons ITSM, describing it as old-fashioned and having a complex backend. They have also noted that options are scattered across different areas, which can create confusion and hinder the user experience.


Customers appreciate the comprehensive set of capabilities that InvGate Service Desk provides. It's a single solution for everything from Incident and Problem Management to Service Catalog and Knowledge Base Management

On the other hand, feedback on the features of Ivanti Neurons ITSM is mixed, with some users expressing concerns about the lack of certain out-of-the-box features. This may limit their ability to meet their specific requirements fully.


In terms of support, both InvGate Service Desk and Ivanti Neurons ITSM have responsive and knowledgeable support teams. Customers appreciate the assistance they receive when facing issues or needing guidance during their implementation and usage of these software solutions.


InvGate Service Desk integration cheat sheet.

Integration capabilities are another aspect that customers consider when evaluating ITSM solutions. InvGate Service Desk offers a good set of integrations. One example is the integration with the IT Asset Management solution, InvGate Insight, which allows organizations to connect and synchronize data seamlessly.

In contrast, some users have expressed frustration with the lack of integration options in Ivanti Neurons ITSM, making process improvements and data exchange with other tools more challenging.

Another concern associated with Ivanti Neurons ITSM includes a dated and lacking in detail documentation. This has led to a greater reliance on hands-on training. 


Want the short version? Pick InvGate Service Desk and start handling tickets in a day


Ivanti Neurons competitors

Still not sure? Then take a look at these other Ivanti Neurons competitors:

  1. Cherwell vs. Ivanti Neurons
  2. Cherwell vs. ServiceNow
  3. Cherwell vs. Freshservice
  4. Cherwell vs. ManageEngine
  5. Cherwell vs. Jira
  6. Cherwell vs. SolarWinds
  7. Cherwell vs. Aranda Service Management
  8. Cherwell vs. BMC Helix
  9. Cherwell vs. TOPdesk
  10. Cherwell vs. SysAid
  11. Cherwell vs. Zendesk
  12. Cherwell vs. SymphonyAI Summit
  13. Cherwell vs. EasyVista

In conclusion

Selecting the appropriate Ivanti Neurons alternative is a pivotal decision with significant implications for your IT Service Management (ITSM) processes.

By conducting a comprehensive evaluation of options like InvGate Service Desk and considering factors such as user interface, features, integrations, and support, you can make an informed choice that aligns with your organization's goals. 

Don't hesitate to explore further InvGate Service Desk by requesting a 30-day free trial. Schedule a meeting with our experts if you have any inquiries or require additional guidance in the decision-making process!

Read other articles like this : ITSM tool comparison

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