We’re proud to announce that InvGate Service Desk has renewed its PinkVERIFY Certified status once again. This proves our continued commitment to industry best practices and offering a robust IT Service Management tool that our users can count on.
In 2023, Pink Elephant made in-depth changes to their certification process to accommodate a faster innovation pace. In this sense, its subject matter experts reviewed the current system and adjusted it to “reflect the more practical and real-world approach being taken by IT practitioners with their ITSM goals and requirements.”
Some of the previous certification categories changed, and others were created. As a result, InvGate Service Desk is now certified in the following six practices:
- Change Management
- Incident Management
- IT Operations Management
- Knowledge Management
- Problem Management
- Request Management
But what does this mean to you? At its core, this represents a reassurance that our ITSM solution complies with ITSM frameworks, such as ITIL and ISO/IEC 20000, and that it excels in these practices.
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"Achieving this certification underscores our unwavering commitment to delivering exceptional Service Management. This certification validates our dedication to industry-leading practices, ensuring that our product aligns perfectly with global IT standards and enables organizations to achieve optimal efficiency, customer satisfaction and strategic alignment with their business objectives." Pablo Vergne |
PinkVERIFY is the #1 industry stamp of approval for ITSM tools, and InvGate Service Desk has been validated by them since 2021. Currently, there are 39 other vendors endorsed by the organization.
If you want to know more about this certification, you can visit Pink Elephant’s site. And if you’d like to see InvGate Service Desk in action, you can either request a 30-day free trial or schedule a call with our team so they can walk you through all the verified process areas!
