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What is Enterprise Design Thinking?

Since IBM introduced its concept in the IT business landscape, enterprise design thinking has been making huge waves and has become a synonym for innovation. We have thoroughly explored the ...

Help Desk Software for Healthcare: Must-have Features and Challenges

Over the last decade, hospitals and healthcare organizations have...

Jason Wischer on the Total Experience Strategy and its Impact on Leadership and ESM

It seems like the IT industry is paying more holistic attention to...

Why Enterprise Service Management Projects Fail

When something works for a specific part of your company, it makes sense...

5 Key Questions on Enterprise Service Management Success

One of the few good things that has come out of the COVID-19 crisis is...

Enterprise Service Management in These COVID-19 Times

The COVID-19 crisis has brought new ways of working to many employees,...

The 10 Commandments of IT Customer Success

At InvGate, our mission is to provide great service with every...

ITIL Roles Types and Their Responsibilities

With the creation of IT service management (ITSM) capabilities, you’ll...

10 Back-Office Digital Transformation Benefits Provided by ITSM Tools

There’s a lot of interest in enterprise service management (ESM) – the use...

ITSM 101: 5 Ways People Misuse ITIL

If you follow Twitter and read blogs about IT service management (ITSM),...
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KPMG logo NASA logo PwC logo Arcos Dorados logo Toyota logo People's Bank logo U.S. Army logo Collins Aerospace AES Allianz Alaskan Copper