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Is Service Management Relevant for Digital Transformation?

More and more, organizations are shifting towards the digital workplace, embracing all the advantages that a full digital transformation affords. Customers are also moving away from ...

3 Key ITSM Trends for 2021

When writing about IT service management (ITSM) trends for the year ahead,...

How ITSM Can Help Digital Transformation

Thanks to the impact of the COVID-19 pandemic, many organizations have...

How to Persuade IT Management to Support Digital Transformation

In this post-COVID-19-crisis “new normal,” it might feel as though the...

10 Back-Office Digital Transformation Benefits Provided by ITSM Tools

There’s a lot of interest in enterprise service management (ESM) – the use...

10 Tips for Getting Started with Digital Transformation

Digital transformation has been the most talked-about business and IT...

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