InvGate Blog

Thanks to the impact of the COVID-19 pandemic, many organizations have been forced to undergo rapid transformations in how they operate, including their use of technology. Cloud-based applications, personal devices, and working from home all often become the rule rather than the exception. Now, as things start to settle down (on what is likely to be a long road to recovery), there’s a renewed focus on ways of working and how technology can help to optimize business operations and outcomes. To help, this blog looks at how IT service management (ITSM) can aid your organization’s much-needed digital transformation in the ‘new normal’. 

In this post-COVID-19-crisis “new normal,” it might feel as though the whole world is gunning for digital transformation. But it’s not always the case for individuals, who may be loathe - for a variety of reasons - to work with even more automation. And how do we feel about digital transformation within IT? Ask any IT person what they worry about the most and, thanks to the anticipated additional workload, you’ll often hear “digital transformation” which is a shame. Because if used effectively, digital transformation can increase revenues and operational efficiency, eliminate functional silos, and improve the customer experience.   The “new normal” has opened the eyes of many to the need for digital transformation. But, if you still need help in getting people – especially IT management – onside with the need for digital transformation, then this blog is for you. 

There’s a lot of interest in enterprise service management (ESM) – the use of IT service management (ITSM) principles, best practices, and technology to help other business functions to improve their operations and results across quality, speed, and cost. But there’s probably even more interest – and this time not just in IT – for digital transformation. Particularly because other business functions such as human resources (HR) professionals, say, are reading and hearing about the need to digitally transform their back-office operations (and will probably have no idea what enterprise service management is).

Digital transformation has been the most talked about business and IT trend for the last few years. But, despite the name, it’s more about business transformation than it is digital transformation. Yes, there’s increased exploitation of technology and data, but it’s ultimately about a new way of thinking and working. Please read on to find out more.