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3 Key ITSM Trends for 2021

When writing about IT service management (ITSM) trends for the year ahead, in some ways it’s hard to get past what will likely be the biggest ITSM trend for 2021 – that’s digital transformation. It seems to have been a long time coming, with the concept of digital transformation now at least ten years old. But now the initial and ongoing adverse impact of the global pandemic has pushed it up ...

How ITSM Can Help Digital Transformation

Thanks to the impact of the COVID-19 pandemic, many organizations have been forced to undergo rapid transformations in how they operate, including their use of technology. Cloud-based applications, ...

How to Persuade IT Management to Support Digital Transformation

In this post-COVID-19-crisis “new normal,” it might feel as though the whole world is gunning for digital transformation. But it’s not always the case for individuals, who may be loathe - for a ...

10 Back-Office Digital Transformation Benefits Provided by ITSM Tools

There’s a lot of interest in enterprise service management (ESM) – the use of IT service management (ITSM) principles, best practices, and technology to help other business functions to improve their ...

10 Tips for Getting Started with Digital Transformation

Digital transformation has been the most talked about business and IT trend for the last few years. But, despite the name, it’s more about business transformation than it is digital transformation. ...