From November 12th to 16th, we returned once again to Service Management World (SMW) in Orlando. The occasion was HDI’s definitive event for service management leaders.
Since IBM introduced its concept in the IT business landscape, enterprise...
Over the last decade, hospitals and healthcare organizations have...
Even though recent events pushed things forward, schools were already well...
It seems like the IT industry is paying more holistic attention to...
When something works for a specific part of your company, it makes sense...
When writing about IT service management (ITSM) trends for the year ahead,...
One of the few good things that has come out of the COVID-19 crisis is...
The COVID-19 crisis has brought new ways of working to many employees,...
At InvGate, our mission is to provide great service with every...
