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Ezequiel Mancilla

Ezequiel is a Buenos Aires-based translator, musician, and teacher of English. Ever since he could read and write, he's been scribbling away in both virtual and physical notepads. When he's not busy giving classes or doing freelance translations, Ezequiel enjoys pursuing artistic endeavors such as music production and creative writing.

What is Enterprise Design Thinking?

Since IBM introduced its concept in the IT business landscape, enterprise design thinking has been making huge waves and has become a synonym for innovation. We have thoroughly explored the ...

What is Design Thinking – And What’s The Big Deal About It?

Design thinking has been making waves lately in IT management. Companies...

Experience Design: The Mindset Behind Products, Services, and Solutions

If you’ve ever found yourself returning to an application or online...

10 Most Important Factors to Ensure a Secure Service Desk

The help desk is one of the most crucial elements of IT service delivery...

A Basic Guide to Enter the World of Experience Management (XM)

Experience management (XM) is a term that has been in everyone’s mouths as...

AI vs. Machine Learning vs. Deep Learning vs. Neural Networks: What's the Difference?

The continuous debate around artificial intelligence (AI) has led to a lot...

What is a Neural Network (and How Does it Train Itself)?

You’ve probably heard about neural networks being hailed as the next big...

10 Must-Have Features in a Service Desk Issue-Tracking System

Every company wants to scale up. An often overlooked aspect of scaling is...

Machine Learning: Definition, Methods & Examples

Machine learning has garnered a lot of attention in the past few years....

Understanding Artificial Intelligence: The Basics of AI

You’ve heard about artificial intelligence everywhere. It’s been...
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