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Ezequiel Mancilla

Ezequiel is a Buenos Aires-based translator, musician, and teacher of English. Ever since he could read and write, he's been scribbling away in both virtual and physical notepads. When he's not busy giving classes or doing freelance translations, Ezequiel enjoys pursuing artistic endeavors such as music production and creative writing.

IT Asset Naming Conventions: Why You Need a Name for Everything

  One of the most important aspects of a good experience in the field of IT is organization. Regardless of the size of your IT practice, keeping everything neat, tidy, and easy to understand is something that will surely save everybody a lot of time ...

Knowledge Base Definition: Tips, Tricks, & Best Practices

You’ve heard it before: knowledge is power. For organizations, the collective knowledge of employees and stakeholders about a products, customers, and internal business processes is one of their most ...

CRM vs ITSM: What are the Differences & Similarities?

In the world of IT, it’s common to see the terms CRM and ITSM being thrown around without much explanation of what they are and what they achieve in the grand scheme of things. The truth is that ...

What is Syslog? An Introduction to the System Logging Protocol

You may have seen the term "Syslog" bandied about, and it may register to you as one of those tech words you probably don't need to understand. But it's actually extremely useful to learn about it, ...

5 Steps to Ensure Your ITSM Practice is Up to ITIL Standards

Ever since it was first introduced, ITIL has become one of the leading frameworks for IT service management. With its clearly defined processes and services as well as logical distribution of roles ...

5 Must-Haves For Your Service Desk Implementation Project Plan

Change can be scary. There's no denying that. And when a company’s entire infrastructure is at play, even more so. Whether you’ve just decided to take your company to the next level by unifying all ...

Help Desk Agent Job Description

The Help Desk Agent position at any IT Service Management operation is paramount to their longevity and success. Service desk agents require several skills since they are the ones in charge of ...

5 Important Things To Consider Before Moving To a Cloud-Based ITSM Solution

It should come as no surprise that cloud-based ITSM solutions have become so popular. As we’ve explored in our comparative piece: they are easily deployable, they tend to be less costly as an upfront ...

Incident Ticket vs. Problem Ticket: What's the Difference?

It is very common for outsiders to the world of IT (or at least people who aren't familiar with the ITIL framework) to think of "incidents" and "problems" as synonyms. You can’t really blame them, as ...

What Are the ITIL Change Categories?

ITIL is widely considered the gold standard when it comes to IT Service Management (ITSM) best practices and some of the most successful companies in the business have been using it and its multiple ...

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