It is very common for outsiders to the world of IT (or at least people who aren't familiar with the ITIL framework) to think of "incidents" and "problems" as synonyms. You can't really ...
Employee experience has been in HR and IT leaders’ minds ever since...
The continuous debate around artificial intelligence (AI) has led to a lot...
You've heard it before: knowledge is power. For organizations, the...
Since IBM introduced its concept in the IT business landscape, enterprise...
Design thinking has been making waves lately in IT management. Companies...
If you’ve ever found yourself returning to an application or online...
The help desk is one of the most crucial elements of IT service delivery...
Experience management (XM) is a term that has been in everyone’s mouths as...
You’ve probably heard about neural networks being hailed as the next big...
