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Ezequiel Mancilla

Ezequiel is a Buenos Aires-based translator, musician, and teacher of English. Ever since he could read and write, he's been scribbling away in both virtual and physical notepads. When he's not busy giving classes or doing freelance translations, Ezequiel enjoys pursuing artistic endeavors such as music production and creative writing.

The 5 Levels of Help Desk Support

In the vast and ever-evolving world of IT, one priority remains consistent: providing excellent customer service. One of the best ways to ensure that this is the case is to have professionals ready to lend a helping hand when things go wrong. That’s ...

Help Desk Manager Job Description

The Help Desk Manager position at any IT organization is absolutely essential to their longevity and success. They are, above all, team workers, insightful advisors, and solid organizers who are able ...

8 Help Desk Manager Interview Questions You Should Be Prepared to Answer

Whether it’s managing workgroups in an efficient way or spotting and solving issues that might arise when dealing with large groups of team members and customers; Help Desk Managers are, above all, ...

10 Ways to Improve the Employee Experience in 2022

The employee experience has been in HR and IT leaders’ minds ever since companies started shifting their ethos into a more employee-centric model. It’s no longer a matter of how much an employee can ...

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