Ezequiel Mancilla

Ezequiel is a Buenos Aires-based translator, musician, and teacher of English. Ever since he could read and write, he's been scribbling away in both virtual and physical notepads. When he's not busy giving classes or doing freelance translations, Ezequiel enjoys pursuing artistic endeavors such as music production and creative writing.

ITIL

Incident Management vs Problem Management: What's the Difference?

ESM

How to Improve Employee Experience - Proven Strategies

AI

AI vs. Machine Learning vs. Deep Learning vs. Neural Networks: What's the Difference?

ITIL

Knowledge Base Definition: Tips, Tricks, & Best Practices

ESM

What is Enterprise Design Thinking?

ESM

What is Design Thinking – And What’s The Big Deal About It?

ESM

Experience Design: The Mindset Behind Products, Services, and Solutions

ITSM

9 Most Important Factors to Ensure a Secure Service Desk

ESM

A Basic Guide to Enter the World of Experience Management (XM)

Ticket Volume

What is a Neural Network (and How Does it Train Itself)?

ITSM

10 Must-Have Features in a Help Desk Issue-Tracking System

AI

Machine Learning: Definition, Methods & Examples

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