Managing multiple help desks across different departments and functions is a challenge. If, on top of that, you’re dealing simultaneously with multiple tools or platforms, you are likely ...
Unified Service Management (USM) provides the foundation and framework for...
The constantly shifting business landscape means organizations must adapt...
In a nutshell, Enterprise Service Management (ESM) consists of extending...
By now, everyone’s fully aware that automation is a worker’s best ally....
If there's no proper offboarding process in place, organizations can...
Look through think pieces and conversations over the course of the last...
Human Resources is responsible for a variety of functions within an...
IT Service Management (ITSM) establishes specific criteria to manage IT...
From November 12th to 16th, we returned once again to Service Management...
