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HR Automation: Benefits, Challenges, and Examples

Human Resources is responsible for a variety of functions within an organization, from hiring and onboarding to benefits and payroll. And, as also happens with IT, there are several ...

Phyllis Drucker's on How to Implement Shared Services: Expanding ITSM Beyond IT

IT Service Management (ITSM) establishes specific criteria to manage IT...

People-First Culture is Here: Enterprises Looking to Build Out Experience Management Programs

In today's IT industry, customer experience is often lauded as essential...

InvGate was back at Service Management World 2022

From November 12th to 16th, we returned once again to Service Management...

What is Enterprise Design Thinking?

Since IBM introduced its concept in the IT business landscape, enterprise...

Help Desk Software for Healthcare: Must-have Features and Challenges

Over the last decade, hospitals and healthcare organizations have...

Jason Wischer on the Total Experience Strategy and its Impact on Leadership and ESM

It seems like the IT industry is paying more holistic attention to...

Why Enterprise Service Management Projects Fail

When something works for a specific part of your company, it makes sense...

3 Key ITSM Trends for 2021

When writing about IT service management (ITSM) trends for the year ahead,...

5 Key Questions on Enterprise Service Management Success

One of the few good things that has come out of the COVID-19 crisis is...
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