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Matt Beran

Matt has nearly 20 years of experience in Service Management and Customer Service. From the Service Desk to Business Process Consulting and into Service Design; he’s served in a variety of roles. Known for challenging industry norms and his unique approach to Service Management, Matt has been featured on the Enterprise Digital Podcast and was Co-Host of ITSM Weekly: The Podcast for over 3 years.
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Log4j: Two Tricks to Make Your Next Vulnerability Less Chaotic

Tl;dr: Log4j is a mess, if you’re chasing down the applications, services and servers that use Java; consider the suggestions below to make zero day patching easier.

The WSJ Says "It's Time to Get Rid of the IT Department." This is Why They're Wrong.

Last week, the Wall Street Journal published an article titled It’s Time to Get Rid of the IT Department. It’s paywalled, so those without a subscription might not be able to read it, but the gist of ...

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