Automatic ticket assignment is one of the simplest yet crucial features of help desk software. It allows the workflow to keep moving, and at the same time assures an equal distribution of work - turning this into a great way to contribute to your ...
Getting started with a new ITSM tool can be intimidating - but migrating from one service desk tool to another is likely much more complicated. Over time, there’s so much data, not only from your ...
The process of looking for a suitable software to work with doesn’t involve its functionalities and integrations alone. It’s not limited to your company and your own needs, either. Finding a tool ...
Just a couple of days after Google announced a high-risk zero-day vulnerability in Chrome, Apple disclosed two zero-day vulnerabilities affecting their operating system on both mobile and desktop ...
If you’re an asset manager or an application administrator, you must have had - or are about to have - a lot of work since there’s a new Chrome zero-day vulnerability in the wild. Google issued an ...
Many IT professionals are familiar with the popular metrics and measures of IT operational success. Such metrics as Customer Satisfaction, Average Handle Time and First Contact Resolution are ...
A new feature in InvGate Service Desk has been added to the workflow engine. This feature will help teams coordinate semi-structured work where planning the work occurs during one stage of the ...
Tl;dr: Log4j is a mess, if you’re chasing down the applications, services and servers that use Java; consider the suggestions below to make zero day patching easier.
Last week, the Wall Street Journal published an article titled It’s Time to Get Rid of the IT Department. It’s paywalled, so those without a subscription might not be able to read it, but the gist of ...
