Kimberly Yánez - May 12, 2023 - 7 min read
The intersection of IT and CX (Customer Experience) is about the value of aligning technology and customer-centric strategies to deliver exceptional experiences and, as a result, to ...
Kimberly Yánez - March 6, 2023 - 12 min read
Employee experience strategy is designing and implementing an integrated...
Kimberly Yánez - March 2, 2023 - 8 min read
Gartner's research predicts that by 2025, half of IT organizations will...
Kimberly Yánez - February 21, 2023 - 14 min read
When we talk about Experience Management, we mean using data collected...
Sophie Danby - February 15, 2023 - 7 min read
Are you wondering whether to include IT support in your business? Then...
Celeste Mottesi - February 8, 2023 - 7 min read
Everyone in the digital and tech space is hysterical about ChatGPT. It has...
Celeste Mottesi - February 3, 2023 - 11 min read
Providing the best IT support is crucial to improve customer and employee...
Kimberly Yánez - February 2, 2023 - 8 min read
Employee Experience ROI refers to the return on investment that...
Melisa Wrobel - January 31, 2023 - 12 min read
If you're running an IT department, then you know how important it is to...
Sophie Danby - December 7, 2022 - 28 min read
IT service management (ITSM) is a critical corporate capability, but what...