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Nate Brown on Finding the Sweet Spot for Improving CX in IT

The intersection of IT and CX (Customer Experience) is about the value of aligning technology and customer-centric strategies to deliver exceptional experiences and, as a result, to ...

6 Steps to Implement an Employee Experience Strategy

Employee experience strategy is designing and implementing an integrated...

Ian Aitchison Reveals his Digital Employee Experience Strategy

Gartner's research predicts that by 2025, half of IT organizations will...

The Ultimate Guide to Improve Employee Experience

When we talk about Experience Management, we mean using data collected...

What is IT Support? Definition, Scope, Benefits, and Tools

Are you wondering whether to include IT support in your business? Then...

6 Uses of ChatGPT for Customer Service

Everyone in the digital and tech space is hysterical about ChatGPT. It has...

The 5 Levels of IT Support: Leveraging Your Help Desk Support With Tiers 0 to 4

Providing the best IT support is crucial to improve customer and employee...

Sally Mildren on How to Not Overlook Employee Experience ROI

Employee Experience ROI refers to the return on investment that...

How to Obtain Customer Feedback – And What to do With it

If you're running an IT department, then you know how important it is to...

Top 10 ITSM Trends to Watch Out for in 2023

IT service management (ITSM) is a critical corporate capability, but what...
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