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Jon Leighton on How the Digital Employee Experience is Central to a People-First IT

Digital Employee Experience (DEX) is grossly understated in today’s corporate landscape, despite the growing interest in digital transformation in companies everywhere. Technology has long ...

How to Leverage Software to Improve Customer Service Efficiency

As the software industry progressed, so has the customer service sector....

People-First Culture is Here: Enterprises Looking to Build Out Experience Management Programs

In today's IT industry, customer experience is often lauded as essential...

Tammy Ward and Niko Miller's Tips to Implement a People-first Culture in Your IT Teams

It's no secret that IT teams are often considered the "anti-people"...

Brian Skramstad on Implementing Problem Management for Customer Satisfaction

When it comes to problem management, many businesses focus on automating...

What is Enterprise Design Thinking?

Since IBM introduced its concept in the IT business landscape, enterprise...

Danny Kateli's Tricks for Employee Retention in the IT Industry

The IT industry is among the most competitive ones in the world. That is...

What is Design Thinking – And What’s The Big Deal About It?

Design thinking has been making waves lately in IT management. Companies...

Experience Design: The Mindset Behind Products, Services, and Solutions

If you’ve ever found yourself returning to an application or online...

A Basic Guide to Enter the World of Experience Management (XM)

Experience management (XM) is a term that has been in everyone’s mouths as...
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