Ignacio Graglia - August 29, 2024 - 19 min read
Imagine a place where every employee can find accurate answers to their IT questions and requests — a centralized hub where every service offered by the IT department is organized, ...
Celeste Mottesi - July 10, 2024 - 17 min read
Providing the best IT support is crucial to improve customer and employee...
Sophie Danby - December 11, 2023 - 17 min read
Your IT Asset Management (ITAM) practice is not immune from the current...
Brenda Gratas - October 13, 2023 - 7 min read
Emotional intelligence in leadership goes beyond being "nice" or...
Kimberly Yánez - August 17, 2023 - 7 min read
Experience Management strategy is a powerful approach that can drive...
Kimberly Yánez - June 2, 2023 - 9 min read
The key to organizational success in the modern era: Experience...
Kimberly Yánez - May 12, 2023 - 7 min read
The intersection of IT and CX (Customer Experience) is about the value of...
Kimberly Yánez - March 6, 2023 - 12 min read
Employee experience strategy is designing and implementing an integrated...
Kimberly Yánez - March 2, 2023 - 8 min read
Gartner's research predicts that by 2025, half of IT organizations will...
Kimberly Yánez - February 21, 2023 - 14 min read
When we talk about Experience Management, we mean using data collected...