Enterprise Service Management, the application of ITSM principles and best practices to other parts of the organization, is gaining a lot of traction these days; the smart implementation of ITSM tools to support good policies is one of the key goals of any IT manager, which explains why more and more companies are getting started in their ESM journey.
In this video demo, we take a look at the graphical workflow builder in InvGate Service Desk and how it can be used to create a workflow to support ESM. In this case, we have a workflow for Human Resources for the onboarding of a new hire.
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