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Celeste Mottesi

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New Chrome and Edge zero-day exploits: How to patch CVE-2023-2033 and CVE-2023-2136

Two new zero-day exploits that affect the Chromium browser core were reported on April 14th. And since both Chrome and Microsoft Edge are based on it, Google advised to update the browsers. ...

Tony North on Help Desk Leadership in 2023: Challenges, Governance, and AI

Help desk leadership is always an ongoing topic. People can’t seem to feel...

GPT-3 vs. BERT: Comparing the Two Most Popular Language Models

Natural language processing (NLP) has come a long way over the past few...

6 Uses of ChatGPT for Customer Service

Everyone in the digital and tech space is hysterical about ChatGPT. It has...

ChatGPT vs. Jasper: A Comprehensive Comparison

In today's world, conversational AI technology has become an indispensable...

The 5 Levels of IT Support: Leveraging Your Help Desk Support With Tiers 0 to 4

  Providing the best IT support is crucial to improve customer and...

What is ChatGPT? An Introduction to OpenAI's Conversational AI Model

ChatGPT took the world by storm at the end of January and revolutionized...

27 ChatGPT Alternatives for Your Business (And One Hidden Gem)

    Frustrated by frequent ChatGPT downtime? Or perhaps by it churning out...

PeopleCert Announces Need to Renew ITIL Certifications Every 3 Years

PeopleCert announced the launch of a new Continuing Professional...

Jason Turner on How to do Call Quality Monitoring Right

Measuring service desk metrics is not the only way to ensure quality on an...
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