Celeste Mottesi - April 25, 2023 - 4 min read
Two new zero-day exploits that affect the Chromium browser core were reported on April 14th. And since both Chrome and Microsoft Edge are based on it, Google advised to update the browsers. ...
Celeste Mottesi - April 20, 2023 - 7 min read
Help desk leadership is always an ongoing topic. People can’t seem to feel...
Celeste Mottesi - February 9, 2023 - 3 min read
Natural language processing (NLP) has come a long way over the past few...
Celeste Mottesi - February 8, 2023 - 7 min read
Everyone in the digital and tech space is hysterical about ChatGPT. It has...
Celeste Mottesi - February 6, 2023 - 5 min read
In today's world, conversational AI technology has become an indispensable...
Celeste Mottesi - February 3, 2023 - 11 min read
Providing the best IT support is crucial to improve customer and...
Celeste Mottesi - February 2, 2023 - 6 min read
ChatGPT took the world by storm at the end of January and revolutionized...
Celeste Mottesi - February 1, 2023 - 26 min read
Frustrated by frequent ChatGPT downtime? Or perhaps by it churning out...
Celeste Mottesi - January 26, 2023 - 3 min read
PeopleCert announced the launch of a new Continuing Professional...
Celeste Mottesi - January 26, 2023 - 6 min read
Measuring service desk metrics is not the only way to ensure quality on an...