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How to Manage Employee Returning Equipment During an Offboarding Process

If there's no proper offboarding process in place, organizations can easily lose track of the necessary steps to terminate a business relationship. This, of course, includes employees ...

What Does the Future of Service Look Like?

Look through think pieces and conversations over the course of the last...

The ABC of Employee Offboarding Automation

Human Resources can automate several processes to improve employee...

HR Automation: Benefits, Challenges, and Examples

Human Resources is responsible for a variety of functions within an...

People-First Culture is Here: Enterprises Looking to Build Out Experience Management Programs

In today's IT industry, customer experience is often lauded as essential...

InvGate was back at Service Management World 2022

From November 12th to 16th, we returned once again to Service Management...

What is Enterprise Design Thinking?

Since IBM introduced its concept in the IT business landscape, enterprise...

Help Desk Software for Healthcare: Must-have Features and Challenges

Over the last decade, hospitals and healthcare organizations have...

Building a Help Desk for a School

Even though recent events pushed things forward, schools were already well...

Jason Wischer on the Total Experience Strategy and its Impact on Leadership and ESM

It seems like the IT industry is paying more holistic attention to...
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