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Kimberly Yánez

IT Content Writer and Editor

The Most Recommended Chromebooks to Replace iPads in Your K12 District

With the recent increase of the price of the IPad for education from $309 (9th generation) to $419 (10th generation) and the drop of certain features such as headphone jack for the new ...

Organizing Support with an Email Ticketing System

Organizing IT support can be challenging, especially if you rely on email...

People-First Culture is Here: Enterprises Looking to Build Out Experience Management Programs

In today's IT industry, customer experience is often lauded as essential...

How to Write a Good Knowledge Base Article? Marketers Share Tips to Create Effective Content

If you're tasked with writing knowledge base articles, you might wonder...

InvGate will be back at Service Management World 2022

We are excited to return to Service Management World (SMW) in Orlando this...

Tammy Ward and Niko Miller's Tips to Implement a People-first Culture in Your IT Teams

It's no secret that IT teams are often considered the "anti-people"...

Microsoft's Basic Authentication is Being Deprecated: Alternatives and Measures in InvGate's Products

If you're still using Microsoft’s Basic Authentication (Basic Auth),...

Brian Skramstad on Implementing Problem Management for Customer Satisfaction

When it comes to problem management, many businesses focus on automating...

David Cannon on the Future of ITIL: Is the Framework Falling Behind?

ITIL is the world's most widely used IT Service Management (ITSM)...

Danny Kateli's Tricks for Employee Retention in the IT Industry

The IT industry is among the most competitive ones in the world. That is...
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