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Kimberly Yánez

IT Content Writer and Editor

How to Improve IT Support? 9 Ideas For Your Service Desk

To master the art of running a successful service desk, imagine it as a game of chess. Each piece, whether it's your team, the tools you use, or the strategies you implement, plays a ...

How to Handle Software Renewals – And Save Money in The Process

Keeping track of software renewals is a must-do for any business that is...

How to Build a Maintenance Ticketing System: Step-by-Step Guide

Building a Maintenance ticketing system is a strategic move for any...

11 Best Incident Management Software in 2024

Including Incident Management software in your IT Service Management...

6 Steps to Build an HR Help Desk

In the realm of organizational evolution, the integration of an HR help...

Crafting Cohesion with Gregg Gregory: A Guide on How to Build a Team Culture

The anatomy of an efficient team - it's not just about teamwork, but also...

Navigating IT Asset Management: Best Practices with David Foxen

IT Asset Management (ITAM) is a two-fold equation, comprising Hardware...

Crafting a Winning Experience Management Strategy: Insights from Joshua Nelson

Experience Management strategy is a powerful approach that can drive...

Doug Tedder’s Essential Guide to Implementing an ITSM Roadmap

The IT Service Management (ITSM) implementation roadmap serves as a...

Optimizing Your CMDB: Best Practices and Expert Advice from Allen Dixon

On the 62nd Episode of Ticket Volume, our IT podcast, Allen Dixon drew...
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