Kimberly Yánez
IT Content Writer and Editor
Kimberly Yánez - March 4, 2024 - 13 min read
To master the art of running a successful service desk, imagine it as a game of chess. Each piece, whether it's your team, the tools you use, or the strategies you implement, plays a ...
Kimberly Yánez - February 13, 2024 - 12 min read
Keeping track of software renewals is a must-do for any business that is...
Kimberly Yánez - January 23, 2024 - 16 min read
Building a Maintenance ticketing system is a strategic move for any...
Kimberly Yánez - January 11, 2024 - 28 min read
Including Incident Management software in your IT Service Management...
Kimberly Yánez - December 28, 2023 - 16 min read
In the realm of organizational evolution, the integration of an HR help...
Kimberly Yánez - August 31, 2023 - 8 min read
The anatomy of an efficient team - it's not just about teamwork, but also...
Kimberly Yánez - August 24, 2023 - 8 min read
IT Asset Management (ITAM) is a two-fold equation, comprising Hardware...
Kimberly Yánez - August 17, 2023 - 7 min read
Experience Management strategy is a powerful approach that can drive...
Kimberly Yánez - August 10, 2023 - 8 min read
The IT Service Management (ITSM) implementation roadmap serves as a...
Kimberly Yánez - August 3, 2023 - 7 min read
On the 62nd Episode of Ticket Volume, our IT podcast, Allen Dixon drew...