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Kimberly Yánez

IT Content Writer and Editor

NIS2 Directive: Understanding The EU Cybersecurity Legislation

If you're here, it's likely because you're an IT professional who wants to stay up-to-date on cybersecurity regulations and directives, especially if your organization operates within the ...

Root Cause Analysis (RCA), Explained

Root Cause Analysis (RCA) is the best way to find out what causes an issue...

Introduction to Endpoint Management: Definition, Benefits, and Tools

Endpoint Management is so inherent to IT that it is canon in this...

The Complete Guide to AIOps

AIOps, which stands for Artificial Intelligence for IT Operations, is here...

How to Improve IT Support? 9 Ideas For Your Service Desk

To master the art of running a successful service desk, imagine it as a...

How to Handle Software Renewals – And Save Money in The Process

Keeping track of software renewals is a must-do for any business that is...

How to Build a Maintenance Ticketing System: Step-by-Step Guide

Building a Maintenance ticketing system is a strategic move for any...

11 Best Incident Management Software in 2024

Including Incident Management software in your IT Service Management...

6 Steps to Build an HR Help Desk

In the realm of organizational evolution, the integration of an HR help...

Crafting Cohesion with Gregg Gregory: A Guide on How to Build a Team Culture

The anatomy of an efficient team - it's not just about teamwork, but also...
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