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Kimberly Yánez

IT Content Writer and Editor

Moe Sulliman’s Award-Winning Strategies to Run a Successful Help Desk

Running a successful help desk is no small feat. Not only does it ensure that our customers receive the timely and efficient support they deserve, but it also plays a pivotal role in ...

How to Stay Relevant in IT: Beyond Ticketing Systems

In the fast-paced world of IT, staying up-to-date and relevant is a...

Sandy Confer’s Tells You How to Boost Team Morale Step by Step

A happy team is a productive team, meaning that when people enjoy their...

Waseem Ahmed’s Value Stream Mapping Best Practices

As organizations grow and evolve, so does the need for a more holistic...

John Worthington Answers How Does USM Relate to ESM

Unified Service Management (USM) provides the foundation and framework for...

Patti Blackstaffe Introduces Systematic Thinking to Digital Leadership

Digital leaders should have a holistic understanding of their organization...

Jeevan Lobo’s Journey: From Cross-functional Manager to Security and Governance Leader

On the 53rd Episode of Ticket Volume, our IT podcast, Jeevan Lobo took us...

Nate Brown on Finding the Sweet Spot for Improving CX in IT

The intersection of IT and CX (Customer Experience) is about the value of...

David Barrow Wants to Shift Everyone’s Mindset to Facilitate the Co-creation of Value

Discover the guiding principles of ITIL 4, with a focus on the co-creating...

The Service Desk Handbook of Sanjay Nair

It takes a lot of discipline to build a well-organized and efficient...
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