
Kimberly Yánez
IT Content Writer and Editor
Kimberly Yánez - July 13, 2023 - 7 min read
Running a successful help desk is no small feat. Not only does it ensure that our customers receive the timely and efficient support they deserve, but it also plays a pivotal role in ...
Kimberly Yánez - July 6, 2023 - 8 min read
In the fast-paced world of IT, staying up-to-date and relevant is a...
Kimberly Yánez - June 29, 2023 - 7 min read
A happy team is a productive team, meaning that when people enjoy their...
Kimberly Yánez - June 22, 2023 - 8 min read
As organizations grow and evolve, so does the need for a more holistic...
Kimberly Yánez - June 15, 2023 - 7 min read
Unified Service Management (USM) provides the foundation and framework for...
Kimberly Yánez - June 1, 2023 - 8 min read
Digital leaders should have a holistic understanding of their organization...
Kimberly Yánez - May 25, 2023 - 9 min read
On the 53rd Episode of Ticket Volume, our IT podcast, Jeevan Lobo took us...
Kimberly Yánez - May 12, 2023 - 7 min read
The intersection of IT and CX (Customer Experience) is about the value of...
Kimberly Yánez - May 11, 2023 - 7 min read
Discover the guiding principles of ITIL 4, with a focus on the co-creating...
Kimberly Yánez - May 4, 2023 - 7 min read
It takes a lot of discipline to build a well-organized and efficient...