
Kimberly Yánez
IT Content Writer and Editor
Kimberly Yánez - March 6, 2023 - 12 min read
Employee experience strategy is designing and implementing an integrated set of activities, initiatives, and programs that collectively create a positive and productive work environment.
Kimberly Yánez - February 21, 2023 - 14 min read
When we talk about Experience Management, we mean using data collected...
Kimberly Yánez - October 4, 2022 - 19 min read
Organizing IT support can be challenging, especially if you rely on email...
Kimberly Yánez - September 26, 2022 - 9 min read
In today's IT industry, customer experience is often lauded as essential...
Kimberly Yánez - September 20, 2022 - 11 min read
If you're tasked with writing knowledge base articles, you might wonder...
Kimberly Yánez - September 19, 2022 - 1 min read
From November 12th to 16th, we returned once again to Service Management...
Kimberly Yánez - September 16, 2022 - 15 min read
It's no secret that IT teams are often considered the "anti-people"...
Kimberly Yánez - September 13, 2022 - 6 min read
If you're still using Microsoft’s Basic Authentication (Basic Auth),...
Kimberly Yánez - September 12, 2022 - 10 min read
When it comes to problem management, many businesses focus on automating...
Kimberly Yánez - September 7, 2022 - 10 min read
ITIL is the world's most widely used IT Service Management (ITSM)...