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Jorge Farah

Head of Content at InvGate

Alan Nance on the Importance of an Experience Optimization Framework

As the world continues on an accelerated course towards digital transformation, organizations have been placing an increased emphasis on the concept of experience. This is especially true ...

5 Key Steps to Switch Service Desk Provider

A service desk is a key tool in providing customer support, and is one of...

Mauricio Corona on the Potential of AI in ITSM

It seems like everywhere you look these days you find a thinkpiece to...

Lars Rossen on What to Expect From IT4IT 3.0

IT4IT was created as a framework for IT service management, and has...

What is Enterprise Service Management?

Enterprise service management (ESM) is the extension of IT service...

Megan Engels' 4 Top Service Desk Managers Soft Skills

  Working for the service desk, it's not all about the hard knowledge....

Aaron Davenport on How to Create a Long-term Software Asset Management Strategy

Software Asset Management (SAM) is a topic that is seldom discussed in...

Suresh GP on Expanding the Value of IT Beyond Service Management

Is the value of IT limited to service management?  As the world turns and...

The Gartner ITOM Software Magic Quadrants and What They Mean

There are various options when it comes to understanding the available IT...

Rae Ann Bruno on Introducing User Experience Into Service

In what almost seems like a bygone era, Service Level Agreements (SLAs)...
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