2024 was a year that reshaped what we thought we knew about service desk practices. In ways we might not have anticipated, the year pushed us from the predictable to the extraordinary, from ...
Lao Tzu once wrote, “To be great is to go on, to go on is to be far, to be...
We celebrate “disruptiveness” in the tech space for its potential to...
*This article was originally published in Help Net Security.
When you think of “technology in business,” you probably picture a tool...
Let’s start with a simple truth: the world of Enterprise Management is...
*This article was originally published in Unite AI. OpenAI's...
Let's cut through the AI fantasy. You've read the headlines: artificial...
Fourteen years after it all started – and with several previous phases or...
Dramatic shifts in how we approach and conceptualize work are always met...
