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Ariel Gesto

Ariel is a driven executive with 15+ years of experience, passionate about technology and innovation, and Endeavor entrepreneur since 2013. Proven leadership in building successful businesses from startup to success, with the ability to blend market research and analysis with technical innovation to deliver winning solutions.

Will ChatGPT Replace Level 1 Customer Support? Thoughts on AI’s Place in Service Management

Dramatic shifts in how we approach and conceptualize work are always met with an initial tidal wave of skepticism and detractors. This is a good thing, even if those initial detractors may ...

What Does the Future of Service Look Like?

Look through think pieces and conversations over the course of the last...

Your 2022 ITSM Resolutions: What IT Pros Need to Do Next Year

It’s that time of year again when we get to make our New Year resolutions...

Top 3 ITSM Predictions for 2022

As I write this blog on IT service management (ITSM) predictions for 2022,...

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