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A key performance indicator, or KPI, is a metric (of your designation) that will help you determine whether your help desk is working correctly or if it could use a tune-up. KPIs are important because they allow you to establish and track metrics ...
Gamification has become a go-to tool to improve participation and engagement in many contexts. Education is a big one: apps like Duolingo use game elements such as badges, streaks, and leaderboards ...
Gladly’s customer service report from 2020 suggests that 84% of customers will spend way more with a brand that delivers personalized customer care. And companies all over the world have started ...
Digital workplace solutions have played a huge role in streamlining the shift to remote work. It has improved the employee experience and organizational productivity and made work-from-home almost as ...
The COVID-19 pandemic has completely transformed all of our perceptions of what defines a workplace. It’s not a place where you go every day; waking up every morning, catching the bus, reaching the ...
The employee onboarding process plays a crucial role in a company’s growth, whether it be a budding start-up or an established MNC. The onboarding process is the first time a new employee gets a feel ...
The opportunities and benefits from an increasingly connected world also present their own unique set of challenges to cybersecurity. The increasing popularity of remote work as well as reliance on ...
The last couple of years have accelerated the global adoption of digital workplaces. Many organizations and companies have gone completely remote, and at least a few are expected to continue this ...
Microsoft teams is one of the most popular communication tools used by companies, organizations, and educational institutions across the world. Its simple and sleek interface is easy to use and ...
HR professionals all over the world are constantly striving to improve employee engagement and productivity. With more organizations moving to a fully remote or hybrid working model, they have an ...
