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Steve Manjaly

Steve is a tech writer with an unhealthy obsession with smart gadgets. He loves tech and loves writing about it. Trained as a biotechnology engineer, he is into UI/UX design, product development, and IoT. During his free time, he enjoys a good game of ping pong.
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The Definitive ITSM Implementation Checklist [+Free Template]

Implementing a new service desk, however beneficial it may be, is fraught with challenges. In fact, if you google “Reasons why ITSM implementations fail,” there’s no dearth of articles and ...

What is a SPLA License?

The Service Provider License Agreement (SPLA) is one of the best ways for...

mRemoteNG: Using the Remote Connections Manager for Windows

mRemoteNG is a simple tool popular among IT professionals for efficiently...

How to Get Started With Autossh

Autossh is a simple but effective tool for SysAdmins. It maintains an SSH...

The ABC of the Pathping Command

The pathping command is one of the most popular network troubleshooting...

Wireshark: an Open-Source Packet Capture Tool

Wireshark is one of the most popular network packet analyzers available....

What is Ansible: The DevOps Tool to Automate IT Tasks

Redhat Ansible is one of the most popular automation platforms in the IT...

Help Desk Software for Healthcare: Must-have Features and Challenges

Over the last decade, hospitals and healthcare organizations have...

Quick Beginners Tutorial to PowerShell ISE

Since its introduction, Windows PowerShell ISE has become one of the...

14 Network Troubleshooting Tools Network Administrators Can't Work Without

Solving network issues is one of the main aspects of a network admin’s job...

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