
Sophie Danby
Sophie is a freelance ITSM marketing consultant, helping ITSM solution vendors to develop and implement effective marketing strategies. She covers both traditional areas of marketing (such as advertising, trade shows, and events) and digital marketing (such as video, social media, and email marketing). She is also a trained editor.
Sophie Danby - May 29, 2023 - 11 min read
The ITIL service lifecycle is a comprehensive framework for introducing ITIL principles into your organization. It provides a solid structure and valuable knowledge to help ensure the ...
Sophie Danby - May 24, 2023 - 9 min read
The Knowledge Management practice is at the core of ITIL 4 processes; and...
Sophie Danby - May 22, 2023 - 11 min read
ISO 27001 audits are not just a bureaucratic procedure that you want to...
Sophie Danby - May 19, 2023 - 8 min read
IT Asset Management (ITAM) helps you manage your IT environment...
Sophie Danby - May 12, 2023 - 15 min read
ISO 27001 is the top internal standard for information security. When...
Sophie Danby - May 5, 2023 - 7 min read
ISO 27001 is the gold standard to follow for effective Information...
Sophie Danby - April 26, 2023 - 15 min read
You know you're taking IT security seriously when you start looking at ISO...
Sophie Danby - April 24, 2023 - 12 min read
The main goal of IT Asset Management (ITAM) is to manage, control, and...
Sophie Danby - April 14, 2023 - 18 min read
If your organization is looking for guidance on IT Service Management...
Sophie Danby - April 7, 2023 - 10 min read
So, here's the thing. We all know that we need structure to work...