
Sophie Danby
Sophie is a freelance ITSM marketing consultant, helping ITSM solution vendors to develop and implement effective marketing strategies. She covers both traditional areas of marketing (such as advertising, trade shows, and events) and digital marketing (such as video, social media, and email marketing). She is also a trained editor.
Sophie Danby - March 15, 2023 - 11 min read
IT governance is the glue that holds the rest of IT Service Management (ITSM) together. It ensures that your organization, its data, and its people are protected. Effective IT governance ...
Sophie Danby - March 8, 2023 - 7 min read
It's pretty common for most organizations to haveIT support. But does it...
Sophie Danby - February 15, 2023 - 7 min read
Are you wondering whether to include IT support in your business? Then...
Sophie Danby - January 25, 2023 - 6 min read
The tier 4 help desk is the final layer in the 5 levels of IT support. Its...
Sophie Danby - January 18, 2023 - 7 min read
Tier 3 help desk is the fourth layer in the five levels of IT support. Its...
Sophie Danby - January 5, 2023 - 8 min read
The tier 2 help desk is a key player in the IT support operating model....
Sophie Danby - December 22, 2022 - 12 min read
The tier 1 help desk is one of the most essential aspects of effective IT...
Sophie Danby - December 19, 2022 - 11 min read
IT support and service delivery mechanisms are changing. End-users are...
Sophie Danby - December 12, 2022 - 38 min read
IT asset management (ITAM) is a critical corporate capability for...
Sophie Danby - December 7, 2022 - 28 min read
IT service management (ITSM) is a critical corporate capability, but what...