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Sophie Danby

Sophie is a freelance ITSM marketing consultant, helping ITSM solution vendors to develop and implement effective marketing strategies. She covers both traditional areas of marketing (such as advertising, trade shows, and events) and digital marketing (such as video, social media, and email marketing). She is also a trained editor.
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The 5 Stages of the ITIL Service Lifecycle

The ITIL service lifecycle is a comprehensive framework for introducing ITIL principles into your organization. It provides a solid structure and valuable knowledge to help ensure the ...

What Are Service Knowledge Management Systems (SKMS) in ITIL?

The Knowledge Management practice is at the core of ITIL 4 processes; and...

How to Perform an ISO 27001 Audit

ISO 27001 audits are not just a bureaucratic procedure that you want to...

The Ultimate IT Asset Management Checklist [+Free Template]

IT Asset Management (ITAM) helps you manage your IT environment...

The Definitive ISO 27001 Checklist to Implement the Standard [+Free Download]

ISO 27001 is the top internal standard for information security. When...

ISO 27001 and Asset Management: What Does Annex A.8.1 Say?

ISO 27001 is the gold standard to follow for effective Information...

ISO 27001: How to Implement the Information Security Standard in Your Organization

You know you're taking IT security seriously when you start looking at ISO...

7 Steps to Develop an Effective IT Asset Management Strategy

The main goal of IT Asset Management (ITAM) is to manage, control, and...

The Definitive Guide to ITSM Frameworks

If your organization is looking for guidance on IT Service Management...

Business Model Canvas Explained: Definition, Pros, Cons, and Building Blocks

So, here's the thing. We all know that we need structure to work...
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