Despite adopting frameworks like ITIL or DevOps as if they are the shiny new thing, 70% of digital transformation projects still fail due to neglecting fundamentals like attitude, behavior, ...
Regardless if you work for a large enterprise or a small organization,...
ITSM Professionals with enterprise expertise can offer valuable insights...
The IT Service Management practice is very much extended across countries,...
Implementing a new service desk, however beneficial it may be, is fraught...
Innovation consultants work with senior stakeholders and leadership to...
Many organizations claim to offer personalization but need to improve in...
Organizing IT support can be challenging, especially if you rely on email...
First of all, there is no such thing as “best practices” in IT. It is a...
From November 12th to 16th, we returned once again to Service Management...
