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The Definitive Guide to ITSM Frameworks

If your organization is looking for guidance on IT Service Management (ITSM), there are many possible sources of help. Though some approaches are more popular than others, several ITSM ...

IT Governance: Definition, Frameworks, and Best Practices

IT governance is the glue that holds the rest of IT Service Management...

David Cannon on the Future of ITIL: Is the Framework Falling Behind?

ITIL is the world's most widely used IT Service Management (ITSM)...
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