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The Top 5 IT Service Management Trends for 2024

The year is coming to an end and it’s a good time to take a minute, reflect on what occurred during the last months, and have a look at what the future might bring to make sure we are ...

An Introduction to The Microsoft Operations Framework (MOF) 4.0

The Microsoft Operations Framework or MOF is a framework that can...

The Definitive Guide to ITSM Frameworks

If your organization is looking for guidance on IT Service Management...

IT Governance: Definition, Frameworks, and Best Practices

IT governance is the glue that holds the rest of IT Service Management...

David Cannon on the Future of ITIL: Is the Framework Falling Behind?

ITIL is the world's most widely used IT Service Management (ITSM)...
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