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InvGate Blog

10 Tips for Succeeding with IT Self-Service

Posted by InvGate on November 14, 2018 at 2:32 PM
For the last few years, employee self-service access to IT services has been offered as up as a key way to reduce costs, speed up resolution/provisioning, and deliver a better service experience. According to both North American (HDI) and UK (SDI) data, over 80% of IT support organizations have already invested in some form of IT self-service technology. It all sounds great until viewed through the lens of benefits realization, when – according to SDI research – only 12% of organizations have realized the expected benefits from their investment in self-service for IT.
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Topics: ITSM, Self-service

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