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InvGate Blog

The 10 Commandments of IT Customer Success

Posted by InvGate on May 8, 2019 at 2:03 PM
At InvGate, our mission is to provide great service with every interaction, be it with our Sales, Support, or Customer Success teams. In fact, the kindness of our people is one of the positive aspects our customers always highlight in reviews. After all, customer satisfaction is a measure of how our products meet or surpass expectations, so we take it very seriously.
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Topics: customer service, user self service, enterprise service management, Self-service

10 Tips for Succeeding with IT Self-Service

Posted by InvGate on November 14, 2018 at 2:32 PM
For the last few years, employee self-service access to IT services has been offered as up as a key way to reduce costs, speed up resolution/provisioning, and deliver a better service experience. According to both North American (HDI) and UK (SDI) data, over 80% of IT support organizations have already invested in some form of IT self-service technology. It all sounds great until viewed through the lens of benefits realization, when – according to SDI research – only 12% of organizations have realized the expected benefits from their investment in self-service for IT.
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Topics: ITSM, Self-service

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At InvGate our mission is to help our customers to help their customers, through capabilities designed to optimize IT service delivery and support.

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