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Design Ideas for Your Self-Service Portal

Picture this: a new security patch is released and needs to be installed on every one of your company’s devices. For some, this is an automatic process; for others, perhaps with older hardware, it requires the help of the IT team. Your workforce is ...

The Essential Guide to Creating an IT Service Catalog

The state of work is constantly changing, responding to rapidly evolving circumstances and, in turn, shaping the way we understand the role of technology within our day-to-day lives. As we rush to ...

5 Key Questions on IT Self-Service Adoption and Success

Some IT organizations are still struggling to get their end users – the employees of their organization – to use the provided IT self-service capabilities. In a Service Desk Institute (SDI) ...

ITSM 101: What’s Self-Service and Why Do You Need It?

Technology is upping the pace of work and increasing the rate of change – yes, it’s making our lives easier but at the same time it’s putting some crazy pressures on support teams who are striving to ...

The 10 Commandments of IT Customer Success

At InvGate, our mission is to provide great service with every interaction, be it with our Sales, Support, or Customer Success teams. In fact, the kindness of our people is one of the positive ...

10 Tips for Succeeding with IT Self-Service

For the last few years, employee self-service access to IT services has been offered as up as a key way to reduce costs, speed up resolution/provisioning, and deliver a better service experience. ...
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