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So You've Set Up a Remote Help Desk Software... Now What?

Already set up your remote help desk software? Good on you! You surely already know the advantages of a cloud-based help desk, and the fact that it's a great aid to your company and clientele alike. But, setting things up is only the first step in a ...

How to Define a Clear Help Desk Ticketing Process Flow

An efficient service desk is a major component of a great customer experience. When a customer has a query or they’re facing any issues with your products or services, they expect a quick solution. ...

Help Desk Manager Duties & Responsibilities: How to Start Your Career

The help desk plays a critical role in the customer experience and the relationship customers have toward the organization. They are often the point of communication between the customer and a ...

What is the difference between a Help Desk and Service Desk?

  Are you considering purchasing some new software for IT support, and would like to understand the key differences between a Help Desk and Service Desk? As with many things in the world of IT, there ...

3 InvGate Service Desk Features you were Probably Waiting for

As you might know, we’ve recently launched a major release for InvGate Service Desk 6.0, featuring a whole new UI for improved organization and tracking of help desk activities. But the ball keeps ...

How to transition from Email Ticketing to User Self Service

Is Count Von Emailticketov draining the value from your Service Desk? Drive him out with these 7 Simple Steps to User Self Service.

You need to CARE about your Service Desk

At some point in time, we’ve all no doubt heard our colleagues call it the “Helpless Desk” but why was, or sadly, “is” it perceived that way? A big reason is because most are used exclusively in a ...

Help Desk Software as a Dynamic Approach to IT Service Management

Keeping an enterprise operating smoothly requires the right people, the right strategies and well managed information technology. Because IT embraces a world of functions; as such, deploying IT ...

Help Desk: The Tool for Better Infrastructure Problem Solving

In an IT business age characterized by countless and recurring infrastructure problems, keeping IT assets well maintained is a task that needs to be seriously undertaken by organizations. To meet ...

How to Business-Center Your Enterprise with Service Desk

In an era of more complex technologies and changing customer demands, it has become imperative for businesses to resort to an IT management solution that can ease their business processes while ...
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