Customer Service Management (CSM) is the backbone of creating enduring customer relationships and driving business growth. This article delves into the essence of CSM, unraveling ...
The integration of artificial intelligence in the service desk has become...
To master the art of running a successful service desk, imagine it as a...
If you’re reading this, you probably have an IT support team in your...
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Service desk Standard Operating Procedures (SOPs) are a great way to...
2023 was a transformative and eye-opening year for the service desk, with...
Are you already keeping a close eye on Service Level Agreement (SLA)...
Setting help desk priority levels ensures every ticket is categorized and...
Establishing clear help desk roles and responsibilities is crucial to IT...
