Meetings are a necessary evil in any workplace. They can be long, tedious, and often unproductive. But post-mortem (PM) meetings are different. They are one of the most valuable meetings a ...
Since IBM introduced its concept in the IT business landscape, enterprise...
Creating a Service Management Office (SMO) is no simple task. There are...
Over the last decade, hospitals and healthcare organizations have...
The help desk is one of the most crucial elements of IT service delivery...
Service Level Agreements (SLAs) are a crucial part of Service Level...
A service desk is a key tool in providing customer support, and is one of...
Are you comparing Aranda Service Management vs. ManageEngine to transform...
ISO 20000 is the only internationally accepted standard for ITSM, and it...
COBIT is one of the most widely used frameworks for IT governance. Among...
