ITIL is probably the most used framework in the IT world right now. But it's easy to start taking it as undisputed truth, and something we don’t always ask ourselves is whether the ITIL ...
ITIL processes have been used for decades to streamline IT service...
When something works for a specific part of your company, it makes sense...
There is certainly a lot of noise to filter in the Customer Experience...
Being at the helm of a project is both exciting and scary! If you jump...
Let's say you’re already adhering to ITIL standards and an ITIL...
Is the value of IT limited to service management? As the world turns and...
How long has the IT industry espoused IT self-service capabilities’ IT...
Objectives and Key Results or OKRs are a popular goal management framework...
In the world of IT, it’s common to see the terms CRM and ITSM being thrown...
