The latest InvGate updates are here, and we've packed them with powerful enhancements to both InvGate Service Desk and InvGate Insight! From AI-driven support solutions to workflow automation and more, these new features are designed to make your life easier while taking your Service and Asset Management to the next level.
This time around, we’ve introduced AI capabilities to our Service Desk Virtual Agent, rolled out customizable workflows for HR and IT processes, and revamped the dashboard experience. And over on the InvGate Insight side, we’ve added automatic asset depreciation, Azure GCC-High integration, and enhanced software deployment controls.
Ready to explore what’s new? These are the new functions and features incorporated in August and September. Let’s jump in!
InvGate Service Desk
Microsoft Teams: New AI-powered capabilities for the Virtual Agent
What’s the deal? If you've ever wished your Virtual Agent was a bit more intuitive, you're in luck! Now, if the Virtual Agent For Microsoft Teams can’t find a knowledge article or if the suggested resources don’t answer a user’s questions, it can provide an AI-powered response based on public information — before creating a ticket.
This AI enhancement, available from version 7.82, will significantly improve how your end-users interact with your help desk. And the best part? This is just the beginning of our AI journey in InvGate.
Workflows: New predesigned templates for key processes
We all love a good workflow, right? In version 7.83, we're delivering 10 brand-new help desk workflow templates that span Human Resources, Project Management, Internal IT, and Documentation. These templates automate and simplify key processes, ensuring every approval and quality check happens seamlessly.
These new templates are designed to help organizations standardize and streamline complex processes, enhancing service delivery across teams. They could be especially valuable for companies exploring Enterprise Service Management (ESM). By using these customizable templates, you can automate repetitive tasks, save time, and reduce human error across all departments.
New dashboard: A modern look for clearer insights
You asked, and we listened! The dashboard module in InvGate Service Desk has been revamped with a modern design, a brand-new drill-down table, and full-screen visualization. It’s more than just pretty — these updates make it easier to access critical data and customize your view with new graphic options for line and pie charts.
We already know that a better ITSM dashboard means better visibility. Whether you’re tracking ticket trends or team performance, these updates make sure you get the insights you need, at a glance.
InvGate Insight
New feature: Azure GCC-High integration for Intune & Azure
For our users in the public sector, InvGate Insight v2.19 introduces support for Azure GCC-High integration with Intune and Azure. This update is designed for US Government agencies looking for a more secure, compliant Asset Management solution.
With enhanced security standards, this feature ensures you can manage assets in a secure and compliant manner — especially important for users handling sensitive government data.
Automatic depreciation with rules
Tracking asset depreciation manually? Not anymore! With InvGate Insight v2.20, you can now automatically calculate depreciation based on customizable rules, providing you with up-to-date asset values in real-time.
If you are wondering how it works, it’s really simple. First, you create rules by type and/or manufacturer, then you specify the depreciation method for the affected assets and the process will finally (and automatically) calculate the current value. Easy, right? For a deep dive in the process, you can check out our knowledge article for Automatic Calculation of Asset Depreciation in Insight.
This automation streamlines your financial reporting and budget planning by eliminating manual calculations. It also ensures compliance with laws and regulations. In a few words, it keeps you ready for tax season!
Granular visibility rules for Software Deployment
Starting with v2.20, administrators now have more control over user privileges. You can now customize which users can view, edit, or deploy software packages by using smart tags. It’s a level of security and control that will make life easier for IT teams. This means that admins can restrict use of packages and plans based on software criticality, department, and any criteria they established.
We all know customization is king. With these granular visibility rules, your teams will only see what they need to work efficiently, increasing both efficiency and security.
Redirection for merged asset QR codes
When you scan the QR code of a merged asset, it now redirects you to the active asset's profile. No more confusion or needing to reprint QR codes.
This may seem like a minor feature, but it makes managing merged assets smoother and prevents unnecessary printing. So when you update your assets, you can just create a bulk update and voilá! A little efficiency goes a long way.
Google deprecates basic authentication — Here’s how Insight is ready
In preparation for Google’s deprecation of Basic Authentication on September 30, 2024, InvGate Insight v2.22 now supports OAuth 2.0. This is a more secure authentication method and is crucial for users relying on Google’s outgoing email services.
This update is all about keeping your systems running smoothly without interruption. OAuth 2.0 ensures that your email functionality remains unaffected, so you can continue to operate without any hiccups. You can learn how to configure outgoing email with Google OAuth 2.0 in a few steps.
Final thoughts
That’s a wrap for the latest updates in InvGate Service Desk and InvGate Insight! From AI-powered Virtual Agents to secure, government-compliant integrations, we’re focused on improving your experience and streamlining your processes. As always, we’re committed to giving you the best tools for the job, and these updates are just the beginning.
Stay tuned for more updates in the coming months, and don’t forget to explore these new features in your InvGate platform today!
Frequently Asked Questions (FAQs)
1. How does the new AI-powered Virtual Agent work in InvGate Service Desk?
The Virtual Agent now provides AI-generated responses from public sources if it can’t find relevant articles, helping users before a ticket is created.
2. What types of workflow templates are included in InvGate Service Desk v7.83?
There are 10 templates covering HR, Project Management, Internal IT, and Documentation, all customizable to fit your organization’s needs.
3. What are the new dashboard features in InvGate Service Desk?
We’ve added a modern design, drill-down tables, full-screen views, and more graphic options like line and pie charts.
4. How does the Azure GCC-High integration in InvGate Insight work?
It allows US government agencies to integrate with Intune and Azure while maintaining compliance with government security standards.
5. How does the automatic depreciation feature in InvGate Insight help me?
It calculates asset depreciation in real-time, making financial reporting and budget planning easier and more accurate.
