InvGate Service Management was recognized as a 2025 Gartner Peer Insights Customers’ Choice for IT Service Management platforms.
This recognition is based entirely on feedback from customers who use our product in real-world IT environments, and it endorses our approach to building solutions thinking about customer experience first.
InvGate in Gartner Peer Insights Customers’ Choice for ITSM platforms
InvGate Service Management appears in the Gartner Peer Insights “Voice of the Customer” for IT Service Management Platforms report, where it was named a 2025 Customers’ Choice.
This recognition is based on a combination of factors evaluated through the Voice of the Customer methodology. This includes overall rating, willingness to recommend, and broad representation across different industries, regions, and company sizes — all drawn from verified customer reviews.
For this report, InvGate has an overall score of 4.9/5 stars based on 73 reviews and a willingness to recommend rating of 94%, which shows both the value customers find in the platform and their motivation to recommend it to others.
InvGate Service Management’s customer reviews
According to reviews shared on Gartner Peer Insights, InvGate Service Management continues to stand out for its ease of use, fast implementation, and responsive support.
Customers have highlighted our focus on practical functionality and our ability to simplify service operations without sacrificing flexibility.
These are just a few of the comments that helped position InvGate Service Management in the Customers’ Choice quadrant for ITSM platforms.
We believe this distinction reflects our commitment to making IT Service Management accessible, adaptable, and genuinely helpful for IT teams of all sizes.
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What is the Gartner Peer Insights Customers’ Choice?
The Gartner Peer Insights Customers’ Choice is a peer-recognized distinction based entirely on feedback from enterprise IT professionals who use and review ITSM tools.
It is part of Gartner Peer Insights, a free platform where verified users can rate and review enterprise software and services.
Customers voluntarily share their experience with the product, its capabilities, and the support they receive. The Customers’ Choice distinction highlights vendors who received high ratings and consistent feedback during a defined review period.
Criteria for Gartner’s Customers’ Choice for ITSM platforms
To appear in the Customers’ Choice segment, vendors must meet or exceed specific thresholds for both the number of reviews and overall ratings during the evaluation period.
This includes:
- A high overall rating, typically 4.5 stars or above.
- A minimum number of recent, eligible reviews from verified users.
- Consistent feedback across industries, company sizes, and regions.
- Strong user interest, including how often a tool is considered during the evaluation process.
- High willingness to recommend, based on peer answers to the likelihood of recommending the platform.
Why is this recognition relevant?
When evaluating ITSM platforms, direct input from users can offer valuable insight beyond product descriptions and vendor claims. The Gartner Peer Insights Customers’ Choice distinction reflects how tools perform in real-world environments, based on the experiences of IT professionals who use them daily.
It adds an additional layer of context for decision-makers looking to align their ITSM investments with actual user satisfaction and adoption trends.
Customer experience has always guided how we build and improve InvGate Service Management. Being recognized in the Customers’ Choice distinction tells us that our approach is making a difference where it matters most — inside real organizations, solving actual problems.
We’re grateful to everyone who took the time to review us on Gartner Peer Insights!
Disclaimer: The Gartner Peer Insights Customers’ Choice badge is a trademark of Gartner, Inc. and/or its affiliates. All rights reserved. Gartner® Peer InsightsTM content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.
