IT Service Management (ITSM) is a fundamental piece in your digital transformation puzzle. In short, it provides a structured approach to managing digital services, ensuring they align with ...
Human Resources automation takes various forms, and one of them is...
While organizations have offered remote work options even before the...
Last June, we attended Pink22 IT Service Management Conference &...
The first rule of change management is that people don't like to change,...
The help desk agent position at any IT Service Management (ITSM) operation...
Over the last two decades, we have seen companies move to the cloud in...
IT Operations or ITOps have long been a key part of IT service management...
The help desk plays a critical role in the customer experience and the...
IT help desk agent productivity is a much-discussed subject, but one that...
