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Pablo Vergne

Product Manager at InvGate.
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What Does 2023 Look Like for InvGate Service Desk and Insight?

2022 was a great year for InvGate, both from a business and product perspective. And regarding the latter – which is the one that concerns me – we expanded our teams, enhanced the ...

WIIFM: A Key Tool for Change Managers

The first rule of change management is that people don't like to change,...

InvGate Service Desk 6.0: new UI, new way to work

We’re very happy to introduce InvGate Service Desk 6.0, a version that...

From Organizational Chaos to Effective Service

Philosopher George Santayana once said: “Those who cannot remember the...

Panning for Golden Insights from the Historical Backlog

On the surface, determining the status of your service desk historical...

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