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How Harmony Public Schools Leveraged InvGate’s Customizability to Improve Customer Experience

  Harmony Public Schools is a system of 58 Texas charter public schools, providing rigorous, high-quality, education in the fields of Science, Technology, Engineering, and Mathematics (STEM). Through a collaborative environment, Harmony offers ...

How McDonald's Consolidated All its Service Desks on a Single Platform

Arcos Dorados Holdings Inc. is a company that owns the McDonald's restaurant chain franchise in 19 countries across Latin America and the Caribbean. With more than 100,000 employees and 2,255 ...

Finding the Best Desk Setup to Boost Productivity

Over the last few weeks, we’ve talked about the significance of the digital workplace, and what it means for organizations in light of current circumstances. But while th e digital workplace is ...

The Top 5 Skills for IT Service Desk Agents

Much has changed for the humble IT service desk in the last two years. It has had to introduce additional capabilities and new ways of working to better reflect both external and internal factors – ...

The Most Important Tips for Effective Collaboration

When you read about the various aspects that come together to make an IT service desk successful in its implementation, and in making the lives of your employees easier, there are a lot of words that ...

5 Quick Tips to Improve Your IT Service Desk

If you’re reading this post, you’re more than likely acutely aware of the importance of the IT service desk. It functions as the main point of contact between the IT department and the rest of the ...

An Introduction to COBIT

COBIT is one of a small number of IT management and IT service management (ITSM) approaches that likely get mentioned when anyone asks about ITIL alternatives. Or is perhaps given as an answer to ...

Best Practices for Building Your Help Desk Knowledge Base

Organizations are constantly trying to increase productivity in their workforce. But despite their best efforts, it’s common for productivity to start to take a hit as the organization grows. ...

How to Upskill Your IT Service Desk Team

Your organization’s IT service desk is the front line of IT and, with an empowered and engaged workforce, it can deliver the effective IT support needed to keep operations running. But while much is ...

Best Practices for Creating a Service Catalog

We’ve talked about the importance of service catalogs -- how they provide a window into the services offered by your organization, and how this is an invaluable resources that provides users with the ...

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