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How to Cope When Your IT Service Desk is Overwhelmed

Posted by InvGate on May 21, 2020 at 3:46 PM
IT service desks everywhere are under pressure. The COVID-19 crisis has changed the way we work and how businesses are able to operate around the world. Employees might be ill, and others are self-isolating and having to work in completely different ways. Many IT service desks will be dealing with staff shortages, an influx of remote working tickets and equipment requests, and the potential negative effect on morale that these might bring. To help you, this blog looks at seven tips to help turn things around when your IT service desk is overwhelmed. Especially in a time of crisis. 
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Topics: COVID-19

Emotional Wellbeing During a Pandemic

Posted by InvGate on May 19, 2020 at 5:55 PM
With the ongoing pandemic of the coronavirus continuing across the globe, many restrictions have been imposed on society with the risk of infection increasing and spreading; and as such, the need for looking after our health and wellbeing is greater than ever before. To diminish the spread of COVID-19 many of us have been adapting to working from home for the first time, struggling to balance work and home life together. This sudden, and disruptive, change, brings with it a lot of emotional challenges – ones that impact our mental health and wellbeing, potentially without us even realizing. So what can we do to keep ourselves fit, happy, and healthy during this coronavirus epidemic? Here we take a look.
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Topics: COVID-19, mental health

5 Tips for Better Remote Support to Enable Home Workers

Posted by InvGate on May 14, 2020 at 4:33 PM
The COVID-19 crisis continues to change the world in which we live and work, and the pressure is on for IT service desks to keep up with the many IT support requirements of employees who have suddenly found themselves working from home. Social distancing and remote working are the new normal and IT service desks need to maintain business services while delivering the best possible support experience to employees via multiple channels including phone, app or web browser, and email. All of which might result in the need for “hands-on” IT support. Or, now in these days of home working, the need for remote support.  To help your IT service desk to use remote support capabilities to its best advantage, this blog offers five tips for providing remote support efficiently and effectively while remaining people-focused. 
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Topics: COVID-19, Home Working

COVID stories: Silvateam

Posted by InvGate on May 12, 2020 at 1:47 PM
In another COVID story, that looks at how InvGate’s customers are using its solutions to help with the many challenges of the COVID-19 crisis, Silvateam shares its experiences of enrolling in the InvGate COVID-19 response program. If the program is new to you, please read more about how InvGate has stepped up to help organizations – whether they are customers or not, and no matter where they are in the world – to deal with the many challenges that the global crisis has thrust upon them. We’re here to help your company too. 
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Topics: COVID-19

COVID stories: Neenah Joint School District

Posted by InvGate on May 5, 2020 at 1:14 PM
Neenah Joint School District – a highly-rated, public school district located in Neenah, Wisconsin – is one of the many organizations that has joined the InvGate COVID-19 response program. Taking up InvGate’s offer of free licenses for its products to organizations during these difficult times. If the program is new to you, then please click through to read more about how InvGate is helping organizations – whether they’re customers or not, and no matter where they are in the world – to deal with the many challenges that the global pandemic has thrust upon them. 
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Topics: COVID-19

5 Key COVID-19 IT Support Challenges and How to Deal with Them

Posted by InvGate on April 30, 2020 at 1:05 PM
The COVID-19 crisis, or coronavirus outbreak, has changed the world. At the time of writing, billions of people are practicing social distancing and many employees are getting used to working from home (instead of their usual offices). For your organization, and its employees, to continue to work effectively your IT department needs to keep delivering against their IT service delivery and support needs despite the challenges currently being faced.   To help your organization and its IT service desk to respond, this blog looks at the top five COVID-19 IT support challenges being faced as well as offering advice on how best to deal with them. 
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Topics: COVID-19

COVID stories: Apex America

Posted by InvGate on April 23, 2020 at 4:30 PM
In another of our COVID stories that look at how customers are using InvGate solutions to help with the many challenges thrown up by the global pandemic, Apex America shares its experiences of enrolling in the InvGate COVID-19 response program. If the program is new to you, please click through to read more about how InvGate has stepped up to help organizations – whether they’re customers or not, and no matter where they are in the world – to deal with the many challenges that the global pandemic has thrust upon them. 
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Topics: COVID-19

COVID-19 and ITSM: How to Run an IT Service Desk in a Crisis

Posted by InvGate on April 16, 2020 at 11:06 AM
Running an IT service desk can feel like an exercise in crisis management at the best of times. So, dealing with the day job plus a global pandemic is no one's idea of fun. But we are where we are. So, let’s have a look at our ten tips below to lift your IT service desk to the top of its game during these difficult times and to help your IT department to keep going until things start getting better.
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Topics: COVID-19

COVID stories: Bilbao Makers

Posted by InvGate on April 9, 2020 at 9:29 AM
Makers, assemble! Bilbao Makers supports a Spanish community of 3D printer owners in manufacturing PPE and respirator parts for pandemic response. We're happy to share that since we released our COVID-19 response program two weeks ago, over one hundred organizations have requested to take part in it. In the upcoming days or weeks (or months? It's hard to tell anymore...) we’ll be sharing some of their stories in our blog. We're starting today with Bilbao Makers, a community of 3D printer enthusiasts in Euskadi (Basque Country, Spain).
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Topics: COVID-19

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