The Service Desk and IT Service Management blog

Melisa Wrobel - September 16, 2024 - 25 min read

IT Management Software: Top 10 Options For 2024

IT Management software has become an essential tool for organizations striving to streamline their operations and enhance productivity. These software solutions help IT teams manage ...

Natalí Valle - September 13, 2024

Firewall Port Mapping: Everything You Need to Know

Ignacio Graglia - September 13, 2024

Technology and Mental Health: Critical Insights For Better Well-Being

Sophie Danby - September 13, 2024

The Definitive ISO 27001 Checklist to Implement the Standard [+Free Download]

Ignacio Graglia - September 12, 2024

What's New With InvGate: September Updates

Natalí Valle - September 11, 2024

Fixed Assets: How to Manage Them and Maximize Your Investments

Natalí Valle - September 11, 2024

HR Knowledge Management

Melisa Wrobel - September 10, 2024

How to Use QR Codes for Asset Management and Asset Tracking

Ignacio Graglia - September 10, 2024

CVE-2024-20359: Understanding And Detecting the Vulnerability

Ignacio Graglia - September 10, 2024

What is Windows Insider? A Guide to Microsoft's Beta Testing Program

Ariel Gesto - September 10, 2024

How to Measure Success When AI Breaks Your Metrics

Ignacio Graglia - September 10, 2024

How to Disable Windows Recall: A Guide to Protect Your Privacy

Ignacio Graglia - September 10, 2024

CVE-2024-4040: Safeguarding Against Firmware Vulnerabilities

Natalí Valle - September 10, 2024

The Future of Knowledge Management

Kimberly Yánez - September 9, 2024

How to Build a Maintenance Ticketing System: Step-by-Step Guide

Ignacio Graglia - September 9, 2024

Microsoft Recall AI: Feature Release Update and Cybersecurity Concerns

Melisa Wrobel - September 9, 2024

The Basics of The IT Infrastructure: Definition, Components, And Types

Ignacio Graglia - September 9, 2024

CVE-2024-21410: Ensuring Secure Firmware Updates in Industrial Devices

Brenda Gratas - September 9, 2024

Flexera Alternative: Reporting, Customer Service, and Usability

Brenda Gratas - September 9, 2024

Rogue Device Detection in 5 Simple Steps

Ignacio Graglia - September 6, 2024

Understanding CVE-2024-3400 and Its Impact on Your Firewall Security

Ignacio Graglia - September 6, 2024

What is a Node in Networking? Functions and Types

Ignacio Graglia - September 6, 2024

What is an Incident Management Dashboard and How to Create One?

Brenda Gratas - September 6, 2024

Top 15 Help Desk Metrics to Measure IT Support Performance

Ignacio Graglia - September 6, 2024

How to Detect the CVE-2024-23222 Vulnerability with InvGate Insight

Ignacio Graglia - September 6, 2024

Understanding SSIS 469: Key Features and Benefits

Ignacio Graglia - September 5, 2024

Navigating the Incident Management Lifecycle: A Complete Guide

Ignacio Graglia - September 5, 2024

PIR in Incident Management: How to Conduct a Successful Review

Ignacio Graglia - September 5, 2024

What is ISO 27001 Incident Management? Definition and Process

Matt Beran - September 5, 2024

The Asset Management SOP Playbook [+Free Template]

Brenda Gratas - September 5, 2024

Top 9 Zabbix Alternatives in 2024: Find the Best Monitoring Tool

Ignacio Graglia - September 4, 2024

DevOps Incident Management: Streamline Your Processes for Resolution

Ignacio Graglia - September 4, 2024

How Does Incident Management Automation Work? A Complete Guide

Hernán Aranda - September 4, 2024

Asset Management RFP Template [Guide and Free Download]

Melisa Wrobel - September 4, 2024

IT Asset Discovery: What is it, How it Works, And Why You Need it

Steve Manjaly - September 4, 2024

10 Ways to Do Proactive IT Asset Management

Ignacio Graglia - September 4, 2024

Should You Get an Incident Management Certification? Top 4 Choices

Ignacio Graglia - September 3, 2024

What is Enterprise Incident Management? Process and Software

Jorge Farah - September 3, 2024

Google Drive vs Google Cloud Storage: What's the Difference?

Sophie Danby - September 3, 2024

Best GRC Software Options For 2024

Brenda Gratas - September 2, 2024

SummitAI Asset Management vs. Snipe-IT

Melisa Wrobel - September 2, 2024

A Step-by-step Guide to Implementing a Patch Management Process

Brenda Gratas - September 2, 2024

Jira vs. Freshservice

Melisa Wrobel - September 2, 2024

5 Best Software License Tracking Tools

Marina Lammertyn - September 2, 2024

AI + Service Desk: 7 Ways to Boost Service Desk Capabilities

Celeste Mottesi - September 2, 2024

Help Desk Software For Schools: Why You Need it And How to Choose One

Ignacio Graglia - September 2, 2024

10 Problem Management software in 2024: Features and Pricing

Jorge Farah - September 2, 2024

Best Service Desk Software in 2024: Top 14 Tools

Sophie Danby - September 1, 2024

10 Best IT Audit Software Options For 2024

Melisa Wrobel - September 1, 2024

TOP 5 Best Enterprise Service Management Software for 2024

Melisa Wrobel - September 1, 2024

9 Best IT Inventory Management Software of 2024

Jorge Farah - September 1, 2024

10 Best IT Asset Management Software - 2024

Brenda Gratas - September 1, 2024

What is Enterprise Service Management?

Brenda Gratas - August 30, 2024

Snipe-IT Alternatives: Usability, Features, and Integration

Celeste Mottesi - August 30, 2024

Excel for Asset Management: 10 Reasons to Ditch your Spreadsheet ASAP

Brenda Gratas - August 30, 2024

TOP IT Hardware Inventory Management: Tutorial, Tips, And Best Tools

Jorge Farah - August 30, 2024

10 Best Ticketing Systems in 2024: Analysis And Features

Emiliano Pardo Saguier - August 30, 2024

How to Monitor Pirated Software Use Inside Your Organization

Ignacio Graglia - August 29, 2024

The Essential Guide to Creating a Service Catalog

Ignacio Graglia - August 29, 2024

Is the IT Job Market in Crisis? Insights and Tips with David Lowe & Stephanie Lundberg

Celeste Mottesi - August 29, 2024

BERT vs GPT: Comparing the Two Most Popular Language Models

Ezequiel Mancilla - August 29, 2024

Incident Management vs Problem Management: What's the Difference?

Brenda Gratas - August 29, 2024

IT Asset Inventory: Definition, Scope, Management, and Best Practices

Melisa Wrobel - August 28, 2024

How to Define a Clear Help Desk Ticketing Process Flow

Ignacio Graglia - August 28, 2024

10 Incident Management Metrics to Monitor and Improve Your Service

Ignacio Graglia - August 28, 2024

What is Major Incident Management? Definition, Process, and Tools

Melisa Wrobel - August 28, 2024

Looking for Free IT Asset Management Software? Read This First

Ignacio Graglia - August 27, 2024

Proactive Incident Management: What is it and How to Implement it

Celeste Mottesi - August 27, 2024

Infrastructure Manager: Role, Responsibilities, And Must-Have Skills

Ignacio Graglia - August 27, 2024

What is Critical Incident Management? Definition and Classification

Ignacio Graglia - August 26, 2024

10 Incident Management Best Practices to Ensure a Good Process

Ignacio Graglia - August 26, 2024

The Incident Management Process: Step-by-Step Guide

Ignacio Graglia - August 26, 2024

What Does an Incident Manager Do? Role and Responsibilities

Natalí Valle - August 26, 2024

Knowledge Management Best Practices

Natalí Valle - August 26, 2024

A Guide to Choosing a Knowledge Management Framework

Ignacio Graglia - August 23, 2024

IT Manager: Roles, Salaries, and Best Practices

Ignacio Graglia - August 23, 2024

SSIS 816 Explained: Definition, History, and Capabilities

Natalí Valle - August 23, 2024

Common Challenges of Knowledge Management

Ignacio Graglia - August 22, 2024

A Complete Guide to SQL Server Integration Services

Natalí Valle - August 22, 2024

How to Develop a Knowledge Management Strategy

Ignacio Graglia - August 22, 2024

Network Management: Definition, Best Practices, and Tools

Ignacio Graglia - August 22, 2024

Content Management vs Knowledge Management: 10 Key Differences

Natalí Valle - August 22, 2024

The Benefits of Knowledge Management

Natalí Valle - August 21, 2024

Implicit Knowledge: How To Recognize and Capture It

Jorge Farah - August 21, 2024

How to Define And Measure Service Quality

Natalí Valle - August 21, 2024

Knowledge Types in ITIL Knowledge Management

Melisa Wrobel - August 20, 2024

Dashboards vs. Reports: How to Get the Most out of Your ITSM Reporting Tools

Natalí Valle - August 20, 2024

How to Write a Cybersecurity Resume: Tips + Career Progression Ebook

Ignacio Graglia - August 20, 2024

How to get Into Cybersecurity? A Complete Guide

Ignacio Graglia - August 19, 2024

What is an ITSM Maturity Model and How to Build Your Own

Emiliano Pardo Saguier - August 19, 2024

Why Do You Need An ITSM Dashboard?

Natalí Valle - August 19, 2024

Cybersecurity Tools: Types, Evaluation Methods and Implementation Tips

Ignacio Graglia - August 19, 2024

Is the Google Cybersecurity Certification Worth It?

Ignacio Graglia - August 16, 2024

What Does a Cybersecurity Analyst do? Role, Certifications and Salary

Ignacio Graglia - August 16, 2024

ITAM vs ITSM: What Is The Difference?

Natalí Valle - August 16, 2024

Cybersecurity Frameworks Explained: What They Are and Top Ones to know

Celeste Mottesi - August 16, 2024

Top 9 ITSM Tools and Software in 2024: pricing, features and reviews

Natalí Valle - August 16, 2024

ITIL Best Practices to Get Started With The Framework

Ignacio Graglia - August 15, 2024

SDI: The 5 Service Desk Certifications Levels

Ignacio Graglia - August 15, 2024

CER: Cross Error Rate vs Critical Entities Resilience Directive

Natalí Valle - August 15, 2024

Considering a Change Management Certification? 6 Top Choices

Natalí Valle - August 15, 2024

Why do you need Change Management Consulting?

Ignacio Graglia - August 15, 2024

Cybersecurity Compliance: A Complete Guide

Ignacio Graglia - August 14, 2024

Cybersecurity: Definition, Types, Threats and Jobs

InvGate - August 14, 2024

How Camuzzi Gas Distributor Saved Over 1,000 Hours a Year in Asset Management with InvGate Insight

Natalí Valle - August 14, 2024

What is Agile Change Management?

Hernán Aranda - August 13, 2024

ITSM RFP Template [Guide and Free Download]

Natalí Valle - August 13, 2024

KEDB Explained: Key Insights and Benefits for IT Service Management

Ignacio Graglia - August 13, 2024

5 key Problem Management Metrics to Improve Your Processes

Ignacio Graglia - August 13, 2024

8 Problem Management Best Practices to Incorporate Immediately

Natalí Valle - August 12, 2024

The ADKAR Model for Change Management

Ignacio Graglia - August 12, 2024

Product Service Management: Definition & Types

Ignacio Graglia - August 12, 2024

Mandatory Access Control (MAC): Definition and Implementation

Natalí Valle - August 12, 2024

ITIL Project Management in the Service Transition Stage

Ignacio Graglia - August 9, 2024

+30 Help Desk Statistics & Facts To Watch Closely

Natalí Valle - August 9, 2024

ITIL ticket types, what you need to know

Natalí Valle - August 9, 2024

Understanding ITIL Release Management

Natalí Valle - August 9, 2024

ITIL vs Agile: Contenders or Complementary Forces in IT Management?

Ignacio Graglia - August 9, 2024

Orphan Account Meaning, Risks and Potential Solutions

Melisa Wrobel - August 9, 2024

IT Support Automation: Definition, Benefits, and Tools

Natalí Valle - August 8, 2024

BAU Support: The Key to Efficient Operations

Brenda Gratas - August 8, 2024

The best Microsoft System Center Service Manager Alternative

Ignacio Graglia - August 8, 2024

Depreciation of IT Assets: Definition, Types & Calculation

Jorge Farah - August 8, 2024

The Best Mini PC Alternatives for 2024

Ignacio Graglia - August 8, 2024

BISO: Definition, Role, and Salaries

Jorge Farah - August 7, 2024

Topton D11 Mini PC Review: Features, Performance, and Buying Guide

Melisa Wrobel - August 7, 2024

CMDB Definition, Benefits, And Best Practices

Sophie Danby - August 7, 2024

What is a Configuration Item? Definition & Types

Pablo Sencio - August 7, 2024

Customer Effort Score (CES): What is it and How to Design a Survey?

Ariel Gesto - August 7, 2024

ITSM concerns when integrating new AI services

Melisa Wrobel - August 7, 2024

How to Integrate InvGate Service Desk with Lansweeper

Ignacio Graglia - August 7, 2024

ITSM, CMDB: Are they the same thing? Definitions and Main Differences

Daniel Ciolek - August 7, 2024

If Data is The New Oil, AI is The Ultimate Refinery

Natalí Valle - August 7, 2024

Event Management in ITIL: Optimizing IT Service Delivery

Natalí Valle - August 7, 2024

The Problem Manager Role: Skills, Responsibilities, and Best Practices

Kimberly Yánez - August 6, 2024

The Service Desk Handbook of Sanjay Nair

Ignacio Graglia - August 6, 2024

ITSM vs ITOM: What’s the Difference and How are They Connected

Ignacio Graglia - August 6, 2024

Incident Management vs Problem Management: Definition & Differences

Natalí Valle - August 6, 2024

Proactive Problem Management: Why You Need to Implement it

Ignacio Graglia - August 6, 2024

Change Management Books: 8 Must-Read Options

Ignacio Graglia - August 6, 2024

The 7 ITIL Principles and how to Apply Them

Natalí Valle - August 5, 2024

IMACD Process: Installation, Move, Add, Change, and Disposal

Pablo Sencio - August 5, 2024

Incident Metrics: Exploring MTTF

Ignacio Graglia - August 5, 2024

13 Tech & IT Memes to Laugh at Ourselves

Ignacio Graglia - August 5, 2024

Proactive vs Reactive Change Management: A Full Comparison

Ignacio Graglia - August 5, 2024

COBIT vs ITIL: A Comprehensive Comparison for IT Governance

Pablo Sencio - August 5, 2024

Vendor Management System - Definition and Guide to Choosing One

Brenda Gratas - August 5, 2024

What is Attack Surface Management? Definition, Scope, and Relevance

Ignacio Graglia - August 2, 2024

+20 Tech & IT Quotes to Find Inspiration

Ignacio Graglia - August 2, 2024

AI Change Management: What, why, how and Tools

Ignacio Graglia - August 2, 2024

ITIL Practices: The Complete List for Excellent ITSM

Pablo Sencio - August 2, 2024

Understanding MTTR in Information Technologies

Ignacio Graglia - August 2, 2024

Environmental, Social, and Governance: Insights from Dr. Tuuli Bell

Pablo Sencio - August 2, 2024

What Are Remote Devices? Their Importance for IT Management

Ignacio Graglia - August 1, 2024

Benefits of Change Management for Individuals, Teams and Organizations

Pablo Sencio - August 1, 2024

What is Vendor Management

Brenda Gratas - August 1, 2024

The Purple Team: Strengthening Your Organization's Cybersecurity Posture

Ignacio Graglia - August 1, 2024

15 ITSM Best Practices: How to Create a Strategy and Implement it

Ignacio Graglia - August 1, 2024

Ticket Backlog: A Guide to Understanding, Measuring, and Reducing it

Pablo Sencio - August 1, 2024

Automated User Provisioning: How It Works, Benefits, and Best Practices

Ignacio Graglia - July 31, 2024

ITIL vs ITSM: Definitions and How to Differentiate Them

Pablo Sencio - July 31, 2024

Enterprise Cloud Security: Best Practices and Insights

Ignacio Graglia - July 31, 2024

+20 Benefits of ITSM for Modern Enterprises

Ignacio Graglia - July 31, 2024

15 Ticket Template Examples to Use Right Away

Pablo Sencio - July 31, 2024

What to Do Against Cloning: Cybersecurity Strategies

Ignacio Graglia - July 31, 2024

ITSM Automation: A Complete Guide for 2024

Jorge Farah - July 30, 2024

10 Best Firewalls for Small Business (2024 update)

Ignacio Graglia - July 30, 2024

Intelligent Document Processing: Definition, Technologies and Software

Pablo Sencio - July 30, 2024

Understanding Mean Time to Resolve

Ignacio Graglia - July 30, 2024

Change Advisory Board: Definition, Best Practices and Roles

Pablo Sencio - July 29, 2024

Understanding Mean Time Between Failures (MTBF): A Comprehensive Guide to Enhancing Reliability

Ariel Gesto - July 29, 2024

Technology in Business Can Empower Your Teams – Here’s How

Ignacio Graglia - July 29, 2024

Enterprise Asset Management: The Ultimate Guide for Businesses

Ignacio Graglia - July 29, 2024

CSAT: What It Is and How to Measure It – A Step-by-Step Guide

Jorge Farah - July 29, 2024

Tips for Better Knowledge Sharing

Ignacio Graglia - July 29, 2024

Back Office: Definition, Functions and 10 Example Jobs (With Salaries)

Ezequiel Mancilla - July 26, 2024

How to Improve Employee Experience - Proven Strategies

Ignacio Graglia - July 26, 2024

People, Process, Technology Framework: Definition and Use Cases

Pablo Sencio - July 26, 2024

Mean Time to Respond: Optimizing IT Performance

Natalí Valle - July 26, 2024

Getting Started with Kanban - A beginners guide + 5 Expert Tips

Ignacio Graglia - July 26, 2024

Blended Learning: Definition, Types, Benefits and Examples

Melisa Wrobel - July 25, 2024

What is Software Deployment? Definition, Scope, and Best Practices

Emiliano Pardo Saguier - July 25, 2024

What is a System Administrator? And how to become one.

Brenda Gratas - July 25, 2024

Looking for a Cherwell Alternative? Cherwell End of Life: Options to Replace it

Ignacio Graglia - July 25, 2024

Organizational Change Management: What is it and How to do it

Jorge Farah - July 24, 2024

9 Zapier Alternatives to Boost Business Automation

Ignacio Graglia - July 24, 2024

+10 Key Employee Development Areas to Grow in Your Company

Ignacio Graglia - July 24, 2024

10 Easy SOP Examples and 2 Ready-to-Go Templates

Stephen Mann - July 24, 2024

ITIL Certification in 2024: Why, Which One, How and Its Costs

Ignacio Graglia - July 24, 2024

Digital Transformation: A Comprehensive Guide to Embrace the Future

Sophie Danby - July 23, 2024

ISO 27001: How to Implement the Information Security Standard in Your Organization

Jorge Farah - July 23, 2024

8 Crowdstrike IT Outage Stats To understand How it Affected the World

Tuba Sarosh - July 23, 2024

9 Ideas to Use ChatGPT for IT Support

Desirée Jaimovich - July 23, 2024

The Basics of Vulnerability Management

Ignacio Graglia - July 23, 2024

Microsoft Crowdstrike Recovery Tool: How it Works and Last Updates

Natalí Valle - July 23, 2024

Mastering ITAD: A Guide to Secure IT Asset Disposition

Ignacio Graglia - July 22, 2024

Lewin's Change Model: A Guide to Effective Organizational Change

Ignacio Graglia - July 22, 2024

Employee Training Programs: Types, Benefits and Trends

Natalí Valle - July 22, 2024

Top Newsletter IT Subscriptions to Stay Ahead in Tech

Natalí Valle - July 22, 2024

The Best IT Certifications to Boost Your Career: Top 13 Picks