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The Service Desk is the Heart of Your Technology Value

Let's face it – the service desk is: The lowest-paid or the entry-level into IT The last to be trained or consulted on what is about to go live Rarely involved in the design of new services or fixes The first place a customer comes to The most used place a customer perceives value from your organization Did you see the last two points? As a customer, whether I benefit from or leave you is heavily ...