The Service Desk and IT Service Management blog

Melisa Wrobel - September 20, 2023 - 5 min read

InvGate Insight Adds New Software Compliance Features

We are very excited to announce that InvGate Insight has added a Software Compliance feature to enhance our users’ Software Asset Management capabilities. Ensuring compliance will allow ...

Sophie Danby - September 20, 2023

Everything You Need to Know About Compliance Management

Melisa Wrobel - September 19, 2023

What to Look For in a Mobile Help Desk – And Where to Find it

Brenda Gratas - September 15, 2023

David Foxen on IT Asset Management Challenges, Opportunities, and Strategies

Celeste Mottesi - September 15, 2023

Ticket Volume Live Session in October: A Panel on The Help Desk Staffing Model

Melisa Wrobel - September 14, 2023

5 Best Software License Tracking Tools

Melisa Wrobel - September 13, 2023

Remote Desktop Integrations: Connect InvGate Insight to TeamViewer, Windows Remote Desktop, AnyDesk, And VNC

Jorge Farah - September 12, 2023

AI Video Translator: How to create multilanguage content with AI

Melisa Wrobel - September 12, 2023

The InvGate Insight Integration Cheat Sheet

Sophie Danby - September 12, 2023

The Service Portfolio in ITIL: What is it, And What’s the Difference With The Service Catalog

Jorge Farah - September 11, 2023

Best Deepswap AI tools for video translation and faceswap

Brenda Gratas - September 8, 2023

Lisa Schwartz on How to Train Help Desk Staff and What’s Next in ITSM

Melisa Wrobel - September 7, 2023

A Step-by-step Guide to Implementing a Patch Management Process

Matt Beran - September 6, 2023

How to Build a Change Management Workflow

Matt Beran - September 5, 2023

Why The Pentagon Has The Worst IT Help Desk in The US Government – And How to Avoid it

Melisa Wrobel - September 5, 2023

What's New With InvGate: September Updates

Sophie Danby - September 4, 2023

What is SIAM? Things to Consider Before Adopting The Framework

Sophie Danby - September 1, 2023

An Introduction to Enterprise Mobility Management (EMM)

Melisa Wrobel - August 31, 2023

Supercharge Your ITSM: Integrating InvGate Service Desk with Lansweeper

Melisa Wrobel - August 31, 2023

Workflow Automation Guide: Definition, Benefits, And Software

Melisa Wrobel - August 30, 2023

How to Reduce IT Security Risk With IT Asset Management

Sophie Danby - August 28, 2023

The ABC of Service Request Management

Melisa Wrobel - August 25, 2023

4 Types of IT Assets Your IT Inventory Should Include

Melisa Wrobel - August 24, 2023

5 Power BI Service Desk Dashboards to Deep Dive Into Your Performance

Celeste Mottesi - August 24, 2023

Service Management World 2023 is Coming to Orlando – And so Are we!

Jorge Farah - August 23, 2023

10 Best Firewalls for Small Business to Use in 2023

Melisa Wrobel - August 22, 2023

How to Check Warranty For Dell, HP, Lenovo, Asus, Toshiba, And Fujitsu Devices

Sophie Danby - August 21, 2023

What is a Configuration Item (CI)?

Melisa Wrobel - August 17, 2023

The ABC of Warranty Management

Melisa Wrobel - August 16, 2023

How to do a Help Desk Migration in a Day – And Without Extra Tools!

Melisa Wrobel - August 15, 2023

Step-by-Step Guide to Integrate InvGate Insight With Amazon Web Services

Sophie Danby - August 14, 2023

The Ultimate Guide to Configuration Management

Melisa Wrobel - August 11, 2023

How InvGate Uses InvGate Insight

Sophie Danby - August 10, 2023

The Complete Guide to Shared Services

Melisa Wrobel - August 10, 2023

13 Tips to Boost Your Ticket Queue Management – And Prevent it From Piling up

Melisa Wrobel - August 8, 2023

License Harvesting: How to Detect Unused Software Licenses to Save Costs

Sophie Danby - August 7, 2023

What is Mobile Device Management (MDM)?

Melisa Wrobel - August 7, 2023

The InvGate Service Desk Integration Cheat Sheet

Melisa Wrobel - August 3, 2023

CMDB Definition, Benefits, And Best Practices

Sophie Danby - August 2, 2023

The Beginners Guide to IT Budgeting

Melisa Wrobel - August 1, 2023

InvGate Service Desk-Active Directory Integration Walkthrough

Sophie Danby - July 31, 2023

IT Financial Management (ITFM) Framework And Best Practices

Melisa Wrobel - July 28, 2023

The Basics of Cloud Infrastructure Management

Hernán Aranda - July 27, 2023

ITSM RFP Template [Guide and Free Download]

Jorge Farah - July 26, 2023

Enterprise Service Management Book: Empowering Professionals to Make a Double Impact

Brenda Gratas - July 26, 2023

Norway's Government Agencies Breached by Zero-Day Attack (CVE-2023-35078)

Melisa Wrobel - July 25, 2023

InvGate-Okta Integration: Step-by-Step Guide

Hernán Aranda - July 24, 2023

Asset Management RFP Template [Guide and Free Download]

Sophie Danby - July 24, 2023

The Definitive Guide to Software Asset Management

Melisa Wrobel - July 20, 2023

How to Integrate InvGate Insight With Active Directory

Melisa Wrobel - July 18, 2023

InvGate Service Desk and FileWave Integration to Increase Your Agents' Productivity

Sophie Danby - July 17, 2023

What is a Request For Proposal (RFP), And How to Write One?

Melisa Wrobel - July 14, 2023

iOS Device Management: How to Manage iOS Devices

Melisa Wrobel - July 13, 2023

Android Device Management: How to Manage Android Devices

Sophie Danby - July 13, 2023

What is Unified Service Management (USM)?

Ariel Gesto - July 12, 2023

InvGate Enters a New Era: Our First Institutional Funding Round

Melisa Wrobel - July 11, 2023

InvGate Service Desk and Microsoft SCCM Integration to Boost IT Support

Sophie Danby - July 10, 2023

An Introduction to The Microsoft Operations Framework (MOF) 4.0

Celeste Mottesi - July 7, 2023

ITAM Software Comparison: Top 10 IT Asset Management Tool Alternatives

Sophie Danby - July 6, 2023

Governance, Risk, And Compliance (GRC): A Deep Dive Into The Framework

Melisa Wrobel - July 6, 2023

How to Define a Clear Help Desk Ticketing Process Flow

Melisa Wrobel - July 5, 2023

The Basics of The IT Infrastructure: Definition, Components, And Types

Melisa Wrobel - July 4, 2023

What's New With InvGate: July Updates

Sophie Danby - July 3, 2023

10 Steps to Create a Risk Management Plan

Melisa Wrobel - June 29, 2023

9 Service Desk Automation Ideas to Streamline Your IT Support

Brenda Gratas - June 28, 2023

New Apple Zero-Days: Patch CVE 2023-32434 and CVE 2023-32435

Sophie Danby - June 28, 2023

ITIL & Risk Management: How Do They Relate?

Melisa Wrobel - June 28, 2023

Data Normalization, Explained: What is it, Why it’s Important, And How to do it

Melisa Wrobel - June 27, 2023

IT Asset Tagging: How to Tag Software and Hardware Assets

Sophie Danby - June 26, 2023

The Ultimate Guide to Continual Service Improvement

Celeste Mottesi - June 23, 2023

Microsoft Teams' IDOR Lets Attackers Inject Malware Into Your Organization - Here's How to Prevent it

Melisa Wrobel - June 23, 2023

CISA's BOD 23-02: How to Mitigate The Risk of Internet-Exposed Management Interfaces

Melisa Wrobel - June 21, 2023

How to Integrate Multiple Help Desks Into One ITSM Solution

Melisa Wrobel - June 21, 2023

InvGate Service Desk’s Request Views Evolve: Discover How to Customize Them

Sophie Danby - June 19, 2023

The Definitive Guide to IT Risk Management

Sophie Danby - June 15, 2023

What is ITIL Service Operation? Functions, Processes, and Best Practices

Melisa Wrobel - June 14, 2023

The ABC of Risk Management Automation

Sophie Danby - June 12, 2023

ITIL Service Transition, Explained

Melisa Wrobel - June 9, 2023

Agent vs. Agentless ITAM: What Are Their Differences – And Why You Need Both?

Brenda Gratas - June 9, 2023

What is Enterprise Service Management?

Sophie Danby - June 8, 2023

The Fundamentals of ITIL Service Design

Melisa Wrobel - June 8, 2023

Everything You Need to Know About Software License Management

Melisa Wrobel - June 7, 2023

5 Best Enterprise Service Management Software in 2023

Melisa Wrobel - June 6, 2023

Looking for Free IT Asset Management Software? You Should Read This First

Sophie Danby - June 5, 2023

ITIL Service Strategy Definition, Processes, and Implementation

Melisa Wrobel - June 2, 2023

9 Help Desk Migration Mistakes You Need to Avoid

Brenda Gratas - June 1, 2023

The 5 Incident Severity Levels – And a Free Matrix

Celeste Mottesi - May 31, 2023

Known Exploited Vulnerabilities: 2023 List

Brenda Gratas - May 31, 2023

Patch Windows Certificate Dialog Elevation of Privilege Vulnerability (CVE-2019-1388)

Melisa Wrobel - May 31, 2023

10 Tips to Manage a Help Desk – Workload Management, Motivation, And More!

Brenda Gratas - May 30, 2023

SummitAI Asset Management vs. Flexera One

Sophie Danby - May 29, 2023

The 5 Stages of the ITIL Service Lifecycle

Melisa Wrobel - May 25, 2023

IT Support Management Software: The Best 8 Tools in 2023

Melisa Wrobel - May 24, 2023

What is Remote IT Support? Definition, Scope, and Tools

Brenda Gratas - May 24, 2023

IT Hardware Inventory Management Tutorial, Tips, And Best Practices

Sophie Danby - May 24, 2023

What Are Service Knowledge Management Systems (SKMS) in ITIL?

Brenda Gratas - May 24, 2023

Apple Patches Zero-Day Vulnerability CVE-2023-32373

Melisa Wrobel - May 23, 2023

IT Asset Discovery: What is it, How it Works, And Why You Need it

Brenda Gratas - May 22, 2023

Managing Network Routing with the Route Command

Sophie Danby - May 22, 2023

How to Perform an ISO 27001 Audit

Sophie Danby - May 19, 2023

The Ultimate IT Asset Management Checklist [+Free Template]

Melisa Wrobel - May 18, 2023

Considering Using Free Help Desk Software? Read This First

Brenda Gratas - May 17, 2023

IT Asset Inventory: Definition, Scope, Management, and Best Practices

Brenda Gratas - May 17, 2023

SysAid vs. Cherwell Service Management

Brenda Gratas - May 16, 2023

An Introduction to Jamf: Streamlining Apple Device Management

Brenda Gratas - May 15, 2023

Agent Utilization Definition, Formula, and Importance

Sophie Danby - May 12, 2023

The Definitive ISO 27001 Checklist to Implement the Standard [+Free Download]

Melisa Wrobel - May 11, 2023

Formal vs. Informal Communication Channels: How to Encourage Official Channel Adoption

Melisa Wrobel - May 10, 2023

Top 10 Remote Help Desk Software in The Market in 2023

Brenda Gratas - May 10, 2023

NinjaOne vs. SummitAI Asset Management

Brenda Gratas - May 10, 2023

First Contact Resolution (FCR): What is it and How to Improve it?

Brenda Gratas - May 9, 2023

NinjaOne vs. Snipe-IT

Jorge Farah - May 9, 2023

InvGate's Free Enterprise Service Management Course: Revolutionize Your Organization's Service Delivery

Melisa Wrobel - May 9, 2023

What is Software Deployment? Definition, Scope, and Best Practices

Brenda Gratas - May 8, 2023

7 Ideas to Optimize First Response Time (FRT) And Keep Users Happy

Sophie Danby - May 5, 2023

ISO 27001 and Asset Management: What Does Annex A.8.1 Say?

Melisa Wrobel - May 4, 2023

IT Asset Lifecycle Management: The 9 Stages to Manage Your IT Assets

Melisa Wrobel - May 3, 2023

What is Ticket Routing And How to Automate it

Brenda Gratas - May 3, 2023

What’s Your Service Desk’s Cost Per Ticket – And How to Reduce it?

Melisa Wrobel - May 2, 2023

What’s New with InvGate: May Updates

Brenda Gratas - April 28, 2023

Understanding the Escalation Rate KPI to Improve Ticket Management

Brenda Gratas - April 27, 2023

Aranda Service Management vs. Freshworks

Melisa Wrobel - April 27, 2023

How to Develop an Asset Inventory for ISO 27001

Melisa Wrobel - April 26, 2023

Top 9 Best IT Inventory Management Software in the Market

Sophie Danby - April 26, 2023

ISO 27001: How to Implement the Information Security Standard in Your Organization

Brenda Gratas - April 25, 2023

SummitAI Asset Management vs. Snipe-IT

Melisa Wrobel - April 25, 2023

5 Essential IT Asset Management Metrics You Should be Tracking

Celeste Mottesi - April 25, 2023

New Chrome and Edge zero-day exploits: How to patch CVE-2023-2033 and CVE-2023-2136

Sophie Danby - April 24, 2023

7 Steps to Develop an Effective IT Asset Management Strategy

Jorge Farah - April 21, 2023

Top 10 Best IT Asset Management Software of 2023

Melisa Wrobel - April 20, 2023

How to Calculate the Total Cost of Ownership (TCO)? Definition and Examples

Celeste Mottesi - April 20, 2023

Tony North on Help Desk Leadership in 2023: Challenges, Governance, and AI

Melisa Wrobel - April 19, 2023

What is Break/Fix Support – And Why You Need to Ditch it Right Away

Brenda Gratas - April 17, 2023

Time to Resolution: What is it, Why You Need it, And How to Calculate it

Sophie Danby - April 14, 2023

The Definitive Guide to ITSM Frameworks

Brenda Gratas - April 14, 2023

Jira Service Management vs. TOPdesk

Melisa Wrobel - April 14, 2023

9 Ways to Do Proactive IT Support – And Switch From The Break/Fix Model

Brenda Gratas - April 13, 2023

How to Calculate Ticket Volume?

Matt Beran - April 12, 2023

Service Desk Ticket Triage: How to Triage Support Tickets

Brenda Gratas - April 12, 2023

ServiceNow Software Asset Management vs. Snow License Manager

Brenda Gratas - April 12, 2023

SummitAI Asset Management vs. Lansweeper

Brenda Gratas - April 12, 2023

InvGate at SupportWorld Live 2023: What to Expect From This Year's Conference

Brenda Gratas - April 12, 2023

Patch Windows Common Log File System Driver Vulnerability (CVE-2023-23376)

Brenda Gratas - April 11, 2023

An In-Depth Look at Progress Chef: Streamline Your IT Operations

Brenda Gratas - April 11, 2023

Patching Apple WebKit Vulnerability CVE-2023-28204

Brenda Gratas - April 11, 2023

Top 15 Help Desk Metrics to Measure IT Support Performance

Sophie Danby - April 7, 2023

Business Model Canvas Explained: Definition, Pros, Cons, and Building Blocks

Santiago Safdie - April 6, 2023

Top 30 Cities for Startup Ecosystems in 2023

Brenda Gratas - April 5, 2023

How Naming Conventions Supercharge IT Asset Management

Sophie Danby - April 5, 2023

The Definitive Guide to Hardware Asset Management (HAM)

Melisa Wrobel - April 4, 2023

IT Asset Management Reporting: 10 Reports to Improve Your ITAM Strategy

Brenda Gratas - April 3, 2023

Understanding Attack Surface Analysis: Its Importance and Strategies

Jorge Farah - March 31, 2023

The 10 Best Ticketing Systems to Try in 2023

Jorge Farah - March 31, 2023

SharePoint vs. Google Drive: Differences and Similarities

Sophie Danby - March 30, 2023

IT Governance vs. IT Management: What's the Difference?

Brenda Gratas - March 28, 2023

Patching Linux Kernel Vulnerability CVE-2010-3904

Melisa Wrobel - March 28, 2023

Gamification in IT: Everything you Need to Know to Boost Service Desk Gamification

Sophie Danby - March 27, 2023

Help Desk vs. Customer Service: Different Tools for Different Purposes

Brenda Gratas - March 24, 2023

BMC Helix vs. ServiceNow

Sophie Danby - March 23, 2023

10 Self-Service Portal Best Practices to Ensure Self-Service Success

Brenda Gratas - March 22, 2023

Bring Your Own Device Policy: Maximizing Benefits and Minimizing Risks

Kimberly Yánez - March 16, 2023

Barclay Rae Tells Us about Artificial Intelligence's Impact on Information Technology

Brenda Gratas - March 16, 2023

Patch Microsoft Outlook Elevation of Privilege Vulnerability (CVE-2023-23397)

Melisa Wrobel - March 16, 2023

9 Must-have Features of Asset Management Systems Used in Education

Brenda Gratas - March 15, 2023

NinjaOne Alternative: UX, Features, and Customer Service

Brenda Gratas - March 15, 2023

Cherwell Asset Management vs. BMC Asset Management

Sophie Danby - March 15, 2023

IT Governance: Definition, Frameworks, and Best Practices

Brenda Gratas - March 14, 2023

How to Set Up Active Directory: A Step-by-Step Guide for 2023

Brenda Gratas - March 14, 2023

Denormalization in Databases: Pros, Cons, and Techniques

Brenda Gratas - March 14, 2023

Patch Windows SmartScreen Security Feature Bypass Vulnerability (CVE-2023-24880)

Jorge Farah - March 13, 2023

Box vs. Google Drive: Choosing a File Storage for Your Business

Kimberly Yánez - March 9, 2023

David Moskowitz Gave Us an Overview of the NIST Cyber Resilience Framework

Melisa Wrobel - March 9, 2023

How to Implement Omnichannel Customer Support? Benefits, Tips, and Best Practices

Sophie Danby - March 8, 2023

7 Signs You Need IT Support in Your Organization

Melisa Wrobel - March 7, 2023

IT Support Automation: Definition, Benefits, and Tools

Kimberly Yánez - March 6, 2023

6 Steps to Implement an Employee Experience Strategy

Kimberly Yánez - March 3, 2023

Greg Sanker on How to Improve Change Management

Kimberly Yánez - March 2, 2023

Ian Aitchison Reveals his Digital Employee Experience Strategy

Melisa Wrobel - March 2, 2023

What is Software Metering? Definition, Scope, and Software

Ariel Gesto - March 1, 2023

Will ChatGPT Replace Level 1 Customer Support? Thoughts on AI’s Place in Service Management

Brenda Gratas - March 1, 2023

NinjaOne vs. ServiceNow Software Asset Management

Brenda Gratas - March 1, 2023

Patch Microsoft Exchange Server Elevation of Privilege Vulnerability (CVE-2022-41080)

Brenda Gratas - February 28, 2023

Patching WebKit Vulnerability (CVE-2023-23529)

Melisa Wrobel - February 28, 2023

Designing a Self-Service Portal: 5 Self-Service Portal Examples and Ideas

Brenda Gratas - February 27, 2023

SummitAI Asset Management vs. Snow License Manager

Jorge Farah - February 27, 2023

Dropbox vs. Google Drive vs. OneDrive: Which is Better for your Business?

Brenda Gratas - February 23, 2023

Best 5 Ransomware Detection Techniques for Protecting Your Systems and Data

Kimberly Yánez - February 23, 2023

Doug Rabold Tell Us What a Great Customer Experience Looks and Feels Like

Jorge Farah - February 23, 2023

Service Desk Software: The Best 14 Solutions in 2023 [+ Comparison]

Melisa Wrobel - February 22, 2023

The 14 Most Common Help Desk Tickets and How to Solve Them

Brenda Gratas - February 22, 2023

SysAid vs. ServiceNow

Tuba Sarosh - February 22, 2023

RDCMan: How to Manage Multiple Remote Connections in Microsoft

Brenda Gratas - February 21, 2023

Patch Microsoft Word Remote Code Execution Vulnerability (CVE-2023-21716)

Kimberly Yánez - February 21, 2023

The Ultimate Guide to Improve Employee Experience

Jorge Farah - February 20, 2023

Google Drive vs. Google Cloud Storage: What's the Difference?

Melisa Wrobel - February 17, 2023

The Definitive Guide to Implement Your IT Self-Service Portal

Brenda Gratas - February 17, 2023

Is ChatGPT Going to Replace Jobs? 20 Jobs That Will Change Due to AI like ChatGPT

Santiago Safdie - February 17, 2023

92% of The Largest Tech Companies Worldwide Have an Ongoing AI Project

Brenda Gratas - February 17, 2023

Patch Microsoft Publisher Security Features Bypass Vulnerability (CVE-2023-21715)

Brenda Gratas - February 17, 2023

Patching Apple Devices Security Vulnerability (CVE-2023-28206)