The Service Desk and IT Service Management Blog by InvGate

InvGate - September 28, 2022 - 2 min read

How a Financial Services Company Improved NPS Indicators with Audit-Ready Processes

With 40,000 clients, EfectivoSí is a leading financial services company in Argentina focused on satisfying the needs of the unbanked sector of the population. Due to the nature of the ...

InvGate - September 27, 2022

Introducing Software Metering to InvGate Insight

Celeste Mottesi - September 27, 2022

How to Leverage Software to Improve Customer Service Efficiency

Kimberly Yánez - September 26, 2022

People-First Culture is Here: Enterprises Looking to Build Out Experience Management Programs

Celeste Mottesi - September 21, 2022

ManageEngine vs. ServiceNow: A Brief Overview

Melisa Wrobel - September 20, 2022

InvGate Insight Update: Easier Access to Health Rules

Kimberly Yánez - September 20, 2022

How to Write a Good Knowledge Base Article? Marketers Share Tips to Create Effective Content

Kimberly Yánez - September 19, 2022

InvGate will be back at Service Management World 2022

Kimberly Yánez - September 16, 2022

Tammy Ward and Niko Miller's Tips to Implement a People-first Culture in Your IT Teams

Celeste Mottesi - September 15, 2022

InvGate Obtains SOC 2 Certification: What it Means for You

Celeste Mottesi - September 14, 2022

Zoho Desk vs. Zendesk: Differences and Similarities

Kimberly Yánez - September 13, 2022

Microsoft's Basic Authentication is Being Deprecated: Alternatives and Measures in InvGate's Products

Kimberly Yánez - September 12, 2022

Brian Skramstad on Implementing Problem Management for Customer Satisfaction

Sophie Danby - September 9, 2022

How to Run a Post-Mortem Meeting: Tips, Tricks & Checklist

Celeste Mottesi - September 8, 2022

Freshdesk vs. Zendesk: A Quick Comparison

Kimberly Yánez - September 7, 2022

David Cannon on the Future of ITIL: Is the Framework Falling Behind?

Emiliano Pardo Saguier - September 6, 2022

How to Prevent Ransomware? A Quick Guide to Protect Your Company Data

Emiliano Pardo Saguier - September 2, 2022

How to Monitor the Use of Pirated Software Inside the Organization

Steve Manjaly - September 1, 2022

What is a SPLA License?

Sophie Danby - August 31, 2022

Switching Costs: Calculating the True Cost of Changing Help Desks

Desirée Jaimovich - August 31, 2022

The Basics of Vulnerability Management

Ezequiel Mancilla - August 31, 2022

What is Enterprise Design Thinking?

Emiliano Pardo Saguier - August 30, 2022

System Administrator vs. Network Administrator: Which One Are You?

Kimberly Yánez - August 29, 2022

Danny Kateli's Tricks for Employee Retention in the IT Industry

Steve Manjaly - August 29, 2022

mRemoteNG: Using the Remote Connections Manager for Windows

Kimberly Yánez - August 26, 2022

Melissa Teater on the Necessity to Create a Service Management Office

Emiliano Pardo Saguier - August 26, 2022

SRE vs. DevOps: Differences and Similarities

Desirée Jaimovich - August 25, 2022

14 Most Common Types of Cyber Attacks (and How to Prevent Them)

Emiliano Pardo Saguier - August 24, 2022

20+ SysAdmin Tools You Can’t Live Without

Ezequiel Mancilla - August 23, 2022

What is Design Thinking – And What’s The Big Deal About It?

Steve Manjaly - August 23, 2022

How to Get Started With Autossh

Sophie Danby - August 22, 2022

Knowledge Base Articles: Tips, Tricks, and Templates

Steve Manjaly - August 22, 2022

The ABC of the Pathping Command

Kimberly Yánez - August 19, 2022

Robert Fedoruk's Top IT Resume Writing Tips to Take it to the Top of the Pile

Brian Hubbard - August 18, 2022

How To Become a Network Administrator: Role, Skills, and Responsibilities

Steve Manjaly - August 17, 2022

Wireshark: an Open-Source Packet Capture Tool

Desirée Jaimovich - August 17, 2022

Red Team vs. Blue Team: The InfoSec Color Wheel

InvGate - August 16, 2022

How an Electronic Voting Tech Company Centralized its Inventory and Asset Data into an ITIL-compliant CMDB

Steve Manjaly - August 16, 2022

What is Ansible: The DevOps Tool to Automate IT Tasks

Steve Manjaly - August 15, 2022

Help Desk Software for Healthcare: Must-have Features and Challenges

Emiliano Pardo Saguier - August 15, 2022

10 SysAdmin Subreddits You Need to Follow ASAP

Emiliano Pardo Saguier - August 12, 2022

SRE Signals: 3 Types of Metrics for Site Reliability Engineering

Ezequiel Mancilla - August 12, 2022

Experience Design: The Mindset Behind Products, Services, and Solutions

Ezequiel Mancilla - August 11, 2022

10 Most Important Factors to Ensure a Secure Service Desk

Steve Manjaly - August 11, 2022

Quick Beginners Tutorial to PowerShell ISE

Steve Manjaly - August 10, 2022

14 Network Troubleshooting Tools Network Administrators Can't Work Without

Ezequiel Mancilla - August 10, 2022

A Basic Guide to Enter the World of Experience Management (XM)

InvGate - August 9, 2022

Exploring InvGate Service Desk New Catalog View and Configuration

Steve Manjaly - August 9, 2022

Building a Help Desk for a School

Brian Hubbard - August 9, 2022

7 Digital Workplace Trends that are Transforming your Business

Steve Manjaly - August 8, 2022

How to Use the Ping Command for Network and Troubleshooting

Emiliano Pardo Saguier - August 8, 2022

How to Become a Site Reliability Engineer: Job Description, Roles & Responsibilities

Steve Manjaly - August 5, 2022

An Introduction to VeriSM

Desirée Jaimovich - August 4, 2022

What Are Red Team Scenarios? Methodology and Examples

Emiliano Pardo Saguier - August 4, 2022

System Administrators: Everything You Need to Know to Become a SysAdmin

Daniel Breston - August 4, 2022

The ABC of the Value Stream Mapping (VSM)

InvGate - August 3, 2022

How Major Pharmacy Store Chain Optimized the Number of Agents by 30%

Steve Manjaly - August 3, 2022

Active Directory: Everything you Always Wanted to Know (But Were Afraid to Ask)

Kimberly Yánez - August 2, 2022

Jason Wischer on the Total Experience Strategy and its Impact on Leadership and ESM

Emiliano Pardo Saguier - July 29, 2022

Site Reliability Engineering (SRE) explained

Steve Manjaly - July 29, 2022

Business Continuity Planning for Your Small and Medium-Sized Company

InvGate - July 27, 2022

A New Updated Request View in InvGate Service Desk for a Better Experience

Sophie Danby - July 26, 2022

The Service Value Chain in ITIL 4

Emiliano Pardo Saguier - July 25, 2022

DevOps Roadmap: 14 Steps to Become a DevOps Engineer

Matt Beran - July 22, 2022

Do User Experience Surveys Work? Demystifying User Research

Steve Manjaly - July 22, 2022

The Ultimate Guide to Service Level Agreements (SLAs)

Ezequiel Mancilla - July 22, 2022

AI vs. Machine Learning vs. Deep Learning vs. Neural Networks: What's the Difference?

Steve Manjaly - July 22, 2022

Why Task Management is a Crucial Part of Every Service Desk

Brian Hubbard - July 22, 2022

What to Expect From an IT Service Management Consultant

Kimberly Yánez - July 21, 2022

Organizing Support with an Email Ticketing System

Emiliano Pardo Saguier - July 21, 2022

6 Must-Haves to Get the Most Out of Your ITSM Dashboard

Steve Manjaly - July 21, 2022

6 Best Practices to Create a Data Center Naming Convention

Desirée Jaimovich - July 21, 2022

A Step-by-step Guide to Implementing a Patch Management Process

Jorge Farah - July 21, 2022

Alan Nance on the Importance of an Experience Optimization Framework

Steve Manjaly - July 19, 2022

5 Reasons Why You Need a Software Asset Management Team

Jorge Farah - July 19, 2022

5 Key Steps to Switch Service Desk Provider

Emiliano Pardo Saguier - July 18, 2022

How to Make Sure You're Prepared for a Software Audit

Brian Hubbard - July 15, 2022

An Introduction to Configuration Management

Emiliano Pardo Saguier - July 15, 2022

A Complete Guide to Dependencies in Project Management

Desirée Jaimovich - July 14, 2022

SCP Port: Secure Copy Protocol Definition & Examples

Jorge Farah - July 14, 2022

Mauricio Corona on the Potential of AI in ITSM

Brian Hubbard - July 14, 2022

7 Steps to Start an IT Consulting Business

Emiliano Pardo Saguier - July 13, 2022

DevOps vs. Agile: Key Differences and Similarities

Ezequiel Mancilla - July 13, 2022

What is a Neural Network (and How Does it Train Itself)?

Jorge Farah - July 13, 2022

Lars Rossen on What to Expect From IT4IT 3.0

Steve Manjaly - July 12, 2022

An Introduction to IT4IT and Its Benefits

Ezequiel Mancilla - July 12, 2022

10 Must-Have Features in a Service Desk Issue-Tracking System

Emiliano Pardo Saguier - July 12, 2022

What is a BPMS (Business Process Management System)?

Emiliano Pardo Saguier - July 11, 2022

10 Best DevOps Tools to Make Your Life Easier

Steve Manjaly - July 11, 2022

How Can IT Asset Management Software Help Your MSP?

Desirée Jaimovich - July 8, 2022

7 Patch Management Best Practices

Emiliano Pardo Saguier - July 8, 2022

DevOps Engineer Job Description

Steve Manjaly - July 7, 2022

5 Steps to Handle a Service Desk Outage

Steve Manjaly - July 7, 2022

Is a Performance Management System Right for Your Company?

Brian Hubbard - July 7, 2022

IT Consultant Job Description & Main Tasks

Ezequiel Mancilla - July 7, 2022

Machine Learning: Definition, Methods & Examples

Steve Manjaly - July 7, 2022

What is LDAP and How Does it Work?

Steve Manjaly - July 6, 2022

What Does ISO 20000 Stand for?

Desirée Jaimovich - July 5, 2022

An Introduction to Patch Management

Brian Hubbard - July 4, 2022

How to Become an IT Consultant

Ezequiel Mancilla - July 4, 2022

Understanding Artificial Intelligence: The Basics of AI

Steve Manjaly - July 1, 2022

COBIT Framework: A Different Take on Service Management

Jorge Farah - July 1, 2022

What is Enterprise Service Management?

Emiliano Pardo Saguier - June 29, 2022

Is ITIL for Everyone? Pros and Cons of ITIL

Desirée Jaimovich - June 29, 2022

The 5 Phases of Project Management

Dario Diament - June 28, 2022

Digital Workplace Technology Landscape 2022

Desirée Jaimovich - June 28, 2022

How to Locate a Device Using a MAC Address

Desirée Jaimovich - June 27, 2022

What is Shadow IT and Why Should It Be Avoided?

Jorge Farah - June 27, 2022

Megan Engels' 4 Top Service Desk Managers Soft Skills

Desirée Jaimovich - June 24, 2022

The ABC of Process Improvement

Ezequiel Mancilla - June 24, 2022

All About the Cost Performance Index: What it Is, How to Calculate It

Steve Manjaly - June 23, 2022

Software License Monitoring: Keeping Costs Down Through Vigilance

Steve Manjaly - June 17, 2022

High Availability vs Disaster Recovery: What's the Difference?

Steve Manjaly - June 16, 2022

5 Essential ITAM KPIs You Should Be Tracking

Steve Manjaly - June 15, 2022

All About the SNMPwalk: What It Is, How to Run It

Brian Hubbard - June 15, 2022

The Cost of Downtime: How Much Does an IT Outage Cost Your Business?

Steve Manjaly - June 15, 2022

Beyond Theory: Five Real-World Applications of ITIL Processes

Matt Beran - June 14, 2022

Automatic Ticket Assignment: 3 Examples to Streamline your Service Desk

Emiliano Pardo Saguier - June 13, 2022

The Importance of Effective Hardware Asset Management

Emiliano Pardo Saguier - June 13, 2022

Why Enterprise Service Management Projects Fail

Brian Hubbard - June 13, 2022

How to Test for Packet Loss: A Complete Guide

Ezequiel Mancilla - June 10, 2022

Asset Management vs. Configuration Management, Simplified

Desirée Jaimovich - June 10, 2022

What is SCP Protocol? A Complete Guide

Emiliano Pardo Saguier - June 10, 2022

The Most Important Features to Look For in Workflow Tools

Jorge Farah - June 10, 2022

Aaron Davenport on How to Create a Long-term Software Asset Management Strategy

Steve Manjaly - June 9, 2022

The Basics of Enterprise OEM Software Licensing

Ezequiel Mancilla - June 9, 2022

What are CIS controls? Everything you need to improve your cybersecurity

Roxana González - June 7, 2022

Why You Need to Arm Your IT Helpdesk With Asset Management Capabilities

Steve Manjaly - June 6, 2022

What Are SSH Keys? An Introduction

Emiliano Pardo Saguier - June 6, 2022

DevOps Explained

Brian Hubbard - June 3, 2022

Exploring the Main Components of an IT Infrastructure

Steve Manjaly - June 3, 2022

Server Naming Conventions: Ideas, Best Practices, & Mistakes to Avoid

InvGate - June 1, 2022

InvGate at Pink22 IT Service Management Conference

Steve Manjaly - May 31, 2022

A Complete Guide to AIOps

Emiliano Pardo Saguier - May 31, 2022

Your Guide to Picking the Best Incident Management Software

Ezequiel Mancilla - May 30, 2022

How to Ensure Your Project Planning is Successful

Emiliano Pardo Saguier - May 27, 2022

5 ITIL Standards and Best Practices Your Help Desk Should Be Following

Ezequiel Mancilla - May 26, 2022

IT Asset Naming Conventions: Why You Need a Name for Everything

Jorge Farah - May 25, 2022

Suresh GP on Expanding the Value of IT Beyond Service Management

Ezequiel Mancilla - May 25, 2022

Knowledge Base Definition: Tips, Tricks, & Best Practices

Roxana González - May 24, 2022

List of Potential Incident Management Issues

Jorge Farah - May 24, 2022

The Gartner ITOM Software Magic Quadrants and What They Mean

Ignacio Rossetti - May 20, 2022

How to Manage Change and Safeguard Against Human Error

Steve Manjaly - May 20, 2022

The Crucial Difference Between IT Security and IT Compliance

Steve Manjaly - May 20, 2022

A Deep Dive Into the Emergency Change Control Process

Jorge Farah - May 19, 2022

Rae Ann Bruno on Introducing User Experience Into Service

Steve Manjaly - May 19, 2022

Top 5 CMDB Best Practices (And Worst CMDB Mistakes)

Steve Manjaly - May 18, 2022

What is Data Normalization and How Does it Work?

Jorge Farah - May 17, 2022

The Common IT Self-Service Pain Points and What to Do About Them

InvGate - May 16, 2022

Support Assist: Introducing New Machine Learning Capabilities to Service Desk

Roxana González - May 16, 2022

What is UAC Virtualization? Benefits and Pitfalls

Emiliano Pardo Saguier - May 13, 2022

ITAM 2.0: The Evolution of IT Asset Management

Steve Manjaly - May 12, 2022

What is ITIL Demand Management? An Introduction

Jorge Farah - May 11, 2022

What are OKRs? A Guide to Objectives & Key Results

Steve Manjaly - May 11, 2022

The Top 10 Best DevSecOps Tools for 2022

Jorge Farah - May 10, 2022

NJ Robinson on How to Manage the Three Types of Employees

Steve Manjaly - May 10, 2022

What Are the Main Benefits of ITIL 4?

Ezequiel Mancilla - May 9, 2022

CRM vs ITSM: What are the Differences & Similarities?

Jorge Farah - May 6, 2022

How to Choose the Best ITSM Vendor

Jorge Farah - May 6, 2022

How Managers Can Speed Up Governance

Steve Manjaly - May 5, 2022

Subnet Masking Cheat Sheet: A Beginner's Guide to Subnetting

Emiliano Pardo Saguier - May 5, 2022

The Definitive Guide of Podcasts for IT Professionals for 2022

Jorge Farah - May 4, 2022

What is User Experience Research, and Why Does it Matter?

Emiliano Pardo Saguier - May 4, 2022

So You've Set Up a Remote Help Desk Software... Now What?

Brian Hubbard - May 3, 2022

Beyond Systems & Processes: ITIL Benefits to Individuals

Steve Manjaly - May 3, 2022

Best Enterprise Password Managers According to IT Specialists

Jorge Farah - May 2, 2022

Why IT Needs New Management Methods

Ezequiel Mancilla - May 2, 2022

What is Syslog? An Introduction to the System Logging Protocol

Ezequiel Mancilla - April 29, 2022

5 Steps to Ensure Your ITSM Practice is Up to ITIL Standards

Steve Manjaly - April 29, 2022

VXLAN vs VLAN: a Definitive Guide

Sophie Danby - April 26, 2022

Mental Health and the Service Desk: How Leaders Can Safeguard Their Teams

Jorge Farah - April 22, 2022

InvGate at HDI Conference SupportWorld Live 2022

Jorge Farah - April 22, 2022

Choosing a Fleetsmith MDM alternative before its discontinuation

Ezequiel Mancilla - April 22, 2022

5 Must-Haves For Your Service Desk Implementation Project Plan

Matt Beran - April 21, 2022

How to Migrate to InvGate Service Desk in One Day

Pablo Vergne - April 21, 2022

WIIFM: A Key Tool for Change Managers

Ezequiel Mancilla - April 20, 2022

Help Desk Agent Job Description

Steve Manjaly - April 18, 2022

How to Define a Clear Help Desk Ticketing Process Flow

Steve Manjaly - April 13, 2022

7 Benefits and Limitations of Help Desk Software

Emiliano Pardo Saguier - April 12, 2022

How to Build a RACI Matrix for ITIL

Sophie Danby - April 11, 2022

Conflict Management and the Major Incident Management Process

Jorge Farah - April 8, 2022

Service Portals Prove to be More Efficient for IT Support Services

Steve Manjaly - April 7, 2022

AWS vs. Azure vs. Google Cloud: Which Cloud Provider is Best?

Emiliano Pardo Saguier - April 6, 2022

Best IT Asset Management and Inventory Tools

Steve Manjaly - April 6, 2022

All About ITOPS: IT Operations Roles & Responsibilities

Matt Beran - April 5, 2022

7 Laws of UX to Improve the Experience of IT Managers

Steve Manjaly - April 5, 2022

Keeping a Detailed Hardware Inventory: Best Practices

Matt Beran - April 2, 2022

Apple Zero-Day: How to Spot Devices to Update in Your Company in Seconds

Ezequiel Mancilla - April 1, 2022

5 Important Things To Consider Before Moving To a Cloud-Based ITSM Solution

Steve Manjaly - March 30, 2022

The Most Important Considerations When Setting Up a Virtual Service Desk

Matt Beran - March 30, 2022

Chrome Zero-Day: Find Devices With Vulnerabilities Across Your Inventory

Jorge Farah - March 29, 2022

How to use ITAM to support your IT support game

InvGate - March 25, 2022

How to Use Automation to Streamline IT Support

Steve Manjaly - March 23, 2022

10 Key Steps to Improve IT Support

Emiliano Pardo Saguier - March 22, 2022

What to Look For in Configuration and Change Management Tools?

Steve Manjaly - March 21, 2022

Swarming, Scrum, and How They Can Benefit Your Organization

Ezequiel Mancilla - March 18, 2022

Incident Ticket vs. Problem Ticket: What's the Difference?

Steve Manjaly - March 17, 2022

Is Service Management Relevant for Digital Transformation?

Emiliano Pardo Saguier - March 16, 2022

The Best ITSM Blogs You Should Be Following

Emiliano Pardo Saguier - March 15, 2022

Asset Inventory Management Tips & Best Practices