The Service Desk and IT Service Management blog

Ezequiel Mancilla - July 26, 2024 - 15 min read

How to Improve Employee Experience - Proven Strategies

Employee experience has been in HR and IT leaders’ minds ever since companies started shifting their ethos into a more employee-centric model. It’s no longer a matter of how much an ...

Ignacio Graglia - July 26, 2024

People, Process, Technology Framework: Definition and Use Cases

Pablo Sencio - July 26, 2024

Mean Time to Respond: Optimizing IT Performance

Natalí Valle - July 26, 2024

Getting Started with Kanban - A beginners guide + 5 Expert Tips

Ignacio Graglia - July 26, 2024

Blended Learning: Definition, Types, Benefits and Examples

Melisa Wrobel - July 25, 2024

What is Software Deployment? Definition, Scope, and Best Practices

Emiliano Pardo Saguier - July 25, 2024

What is a System Administrator? And how to become one.

Brenda Gratas - July 25, 2024

Looking for a Cherwell Alternative? Cherwell End of Life: Options to Replace it

Ignacio Graglia - July 25, 2024

Organizational Change Management: What is it and How to do it

Jorge Farah - July 24, 2024

9 Zapier Alternatives to Boost Business Automation

Ignacio Graglia - July 24, 2024

+10 Key Employee Development Areas to Grow in Your Company

Jorge Farah - July 24, 2024

10 Best Ticketing Systems in 2024: Analysis And Features

Ignacio Graglia - July 24, 2024

10 Easy SOP Examples and 2 Ready-to-Go Templates

Stephen Mann - July 24, 2024

ITIL Certification in 2024: Why, Which One, How and Its Costs

Ignacio Graglia - July 24, 2024

Digital Transformation: A Comprehensive Guide to Embrace the Future

Sophie Danby - July 23, 2024

ISO 27001: How to Implement the Information Security Standard in Your Organization

Jorge Farah - July 23, 2024

8 Crowdstrike IT Outage Stats To understand How it Affected the World

Tuba Sarosh - July 23, 2024

9 Ideas to Use ChatGPT for IT Support

Desirée Jaimovich - July 23, 2024

The Basics of Vulnerability Management

Ignacio Graglia - July 23, 2024

Microsoft Crowdstrike Recovery Tool: How it Works and Last Updates

Natalí Valle - July 23, 2024

Mastering ITAD: A Guide to Secure IT Asset Disposition

Ignacio Graglia - July 22, 2024

Lewin's Change Model: A Guide to Effective Organizational Change

Ignacio Graglia - July 22, 2024

Employee Training Programs: Types, Benefits and Trends

Natalí Valle - July 22, 2024

Top Newsletter IT Subscriptions to Stay Ahead in Tech

Natalí Valle - July 22, 2024

The Best IT Certifications to Boost Your Career: Top 13 Picks

Desirée Jaimovich - July 22, 2024

The 5 Phases of Project Management

Natalí Valle - July 22, 2024

What is a Hypervisor? A Simple Explanation

Jorge Farah - July 19, 2024

AI Video Translator: How to create multilanguage content with AI

Ignacio Graglia - July 19, 2024

Windows BSOD Due to CrowdStrike Update: What Happened, Who's Affected, What's The Workaround

Natalí Valle - July 19, 2024

Everything You Need to Know About Microsoft's Blue Screen of Death (BSOD)

Ignacio Graglia - July 19, 2024

CrowdStrike Falcon Audit: How to Detect The CrowdStrike Agent

Natalí Valle - July 19, 2024

What is a Change Manager? Responsibilities and Skills

Jorge Farah - July 19, 2024

Chatsonic Review: The unblocked Chatgpt (no restrictions) alternative

Natalí Valle - July 19, 2024

Top 5 CrowdStrike Competitors + Other Alternatives for Endpoint Security

Natalí Valle - July 19, 2024

A Complete Guide to Change Management Software + Top Picks

Sophie Danby - July 19, 2024

IT Governance: Definition, Frameworks, and Best Practices

Natalí Valle - July 19, 2024

What is Data Annotation? Its impact on AI development.

Melisa Wrobel - July 18, 2024

Best IT Support Management Software in 2024

Natalí Valle - July 18, 2024

Driving Change from Within: The Role of the Change Agent

Ignacio Graglia - July 18, 2024

The Kübler Ross Change Curve in the Workplace: 7 Stages and 4 Benefits

Brian Hubbard - July 18, 2024

7 Steps to Start an IT Consulting Business

Emiliano Pardo Saguier - July 18, 2024

The best IT Podcast: 20 options for IT Professionals (July 2024 Update)

Ignacio Graglia - July 18, 2024

AI for ITSM: practical applications and the future of the field

Natalí Valle - July 18, 2024

What Is a Technical Support Engineer and How to Become One

Ezequiel Mancilla - July 18, 2024

AI vs. Machine Learning vs. Deep Learning vs. Neural Networks: What's the Difference?

Natalí Valle - July 18, 2024

How to Develop a Winning IT Strategy

Hernán Aranda - July 17, 2024

Outsource IT: Should you do it? Pros, Cons, and Things to Consider

Brenda Gratas - July 17, 2024

Looking for a TeamViewer Alternative? 12 options in 2024

Natalí Valle - July 17, 2024

Key Takeaways from Forrester's Top 10 Emerging Technologies for 2024

Jorge Farah - July 17, 2024

Best Deepswap AI tools for video translation and faceswap

Natalí Valle - July 17, 2024

Employee Development: The Path to Boost Performance and Growth

Tuba Sarosh - July 17, 2024

15 Best (Free) Windows Utilities for SysAdmins

Natalí Valle - July 16, 2024

Top VMware Alternatives: Other Virtualization Options and How to Migrate

Celeste Mottesi - July 16, 2024

GPT-3 vs. BERT: Comparing the Two Most Popular Language Models

Natalí Valle - July 16, 2024

Guide to On-Premise Software: Pros, Cons, and Best Practices

Jorge Farah - July 15, 2024

Humata AI: Alternatives to Chat with PDF like ChatGPT

Steve Manjaly - July 15, 2024

How to Build a Cybersecurity Culture in your Company

Pablo Sencio - July 15, 2024

SLA Compliance in Information Technologies

Natalí Valle - July 12, 2024

Server Management: Best Practices and Essential Tools

Natalí Valle - July 12, 2024

Top AI Software Solutions for Different Business Needs

Brenda Gratas - July 11, 2024

What is Enterprise Service Management?

Natalí Valle - July 11, 2024

Operational Level Agreement: Definition, Purpose and Benefits

Natalí Valle - July 11, 2024

Understanding Advanced File Transfer Protocols: A Complete Guide

Celeste Mottesi - July 10, 2024

The 5 Levels of IT Support: Leveraging Your Help Desk Support With Tiers 0 to 4

Natalí Valle - July 10, 2024

IMACD Process: Installation, Move, Add, Change, and Disposal

Melisa Wrobel - July 9, 2024

TOP 5 Best Enterprise Service Management Software for 2024

Celeste Mottesi - July 8, 2024

Introducing InvGate Service Desk’s Virtual Agent For Microsoft Teams

Jorge Farah - July 8, 2024

10 Best IT Asset Management Software - 2024

Ignacio Graglia - July 5, 2024

Are IT people socially awkward? Debunking 4 IT stereotypes

Kimberly Yánez - July 4, 2024

The Ultimate HR Service Delivery Handbook

Jorge Farah - July 3, 2024

What is a Knowledge Manager?

Jorge Farah - July 3, 2024

Entry Level IT Jobs: Roles to Start Your Career

Natalí Valle - July 2, 2024

The ABC of Preventive Maintenance: Scope, Types, and Process

Manuela Aggio - July 2, 2024

Add a New Discovery Source For Virtual Machines With InvGate Insight's VMWare Integration

Jorge Farah - July 2, 2024

Securly Pass: eHall Pass Management Software

Ignacio Graglia - July 1, 2024

The Essential Guide to Creating a Service Catalog

Jorge Farah - June 28, 2024

Career Development in IT: 5 Pros Weigh in [+Free eBook]

Jorge Farah - June 26, 2024

10 Kaspersky Alternatives to Replace The Antivirus After The US Ban

Kimberly Yánez - June 25, 2024

Cost Management: Definition, Benefits, And Tools

Jorge Farah - June 24, 2024

How to Remove Kaspersky Labs Software From Your Company's Computers

Jorge Farah - June 22, 2024

Kaspersky Ban in The US: Compliance Risks And Required Actions

Ignacio Graglia - June 21, 2024

HR Service Management: How to Use Service Desk For HR Teams

Kimberly Yánez - June 20, 2024

10 Compliance Standards to Achieve IT Security And Privacy

Jorge Farah - June 18, 2024

Best Service Desk Software in 2024: Top 14 Solutions

Sophie Danby - June 17, 2024

10 Best IT Audit Software Options For 2024

Ignacio Graglia - June 17, 2024

How To Overcome Aged Tickets And Get Rid of The Backlog?

Ignacio Graglia - June 14, 2024

Women of ITSM: A Community For Sharing, Growing, And Learning

Kimberly Yánez - June 12, 2024

Everything You Need to Know About IP Address Management (IPAM)

Natalí Valle - June 11, 2024

Management Information Base: What it is and how it works

Matt Beran - June 11, 2024

7 Steps For a Solid Knowledge Management Process [+Workflow Template]

Natalí Valle - June 10, 2024

Strategies, Benefits, and Best Practices for Digital Innovation

Daniel Ciolek - June 10, 2024

The 10 Most Common InvGate AI-Hub Questions, Answered

Kimberly Yánez - June 8, 2024

The 11 Best Incident Management Software in 2024

Ignacio Graglia - June 7, 2024

What's New With InvGate: June Updates

Jorge Farah - June 5, 2024

10 Help Desk Workflow Examples to Implement Right Away

Kimberly Yánez - June 4, 2024

Jamf Inventory: Here’s How to Use Jamf For Asset Management

Ignacio Graglia - June 3, 2024

NIS2 Implementation: Challenges And Tips From EU Experts

Kimberly Yánez - May 30, 2024

Here’s How You Can Use Intune For Asset Management And Inventory

Melisa Wrobel - May 28, 2024

The InvGate Service Desk Integration Cheat Sheet

Kimberly Yánez - May 27, 2024

Enterprise Workflow Automation: Benefits, Examples, And Templates

Melisa Wrobel - May 25, 2024

Best 10 Remote Support Help Hesk Software of 2024

Jorge Farah - May 24, 2024

Human-Centered Leadership: IT Leaders’ Secrets to Nail it [+Free eBook]

Jorge Farah - May 23, 2024

Insights Into The Top Tech Market Trends in 2024

Matt Beran - May 22, 2024

Change Request: Definition, Form, And Free Workflow Template

Ignacio Graglia - May 21, 2024

Red Hat 7 End of Life: How Worried Should We Really be?

Melisa Wrobel - May 20, 2024

The InvGate Insight Integration Cheat Sheet

Celeste Mottesi - May 17, 2024

NIS2 Requirements: 10 Ideas in Which Asset Management And ITSM Can Help

Kimberly Yánez - May 16, 2024

Cloud vs. On Premise: What's The Difference – And Which is Better?

Natalí Valle - May 14, 2024

What is Data Management as a Service (DMaaS)?

Melisa Wrobel - May 14, 2024

9 Best IT Inventory Management Software of 2024

Desirée Jaimovich - May 14, 2024

How to Locate a Device Using a MAC Address

Matt Beran - May 14, 2024

How to Build a Flawless Onboarding Workflow [+Free Template]

Celeste Mottesi - May 13, 2024

New InvGate Service Desk’s No-Code Workflow Builder

Manuela Aggio - May 10, 2024

How to Ensure Regulatory Compliance in Multinational Companies With Jordan Thurston

Kimberly Yánez - May 8, 2024

What is Workflow Management? Benefits, Templates, And Automation

Ariel Gesto - May 6, 2024

What Does The No-Code Movement Have to do With Adopting ESM? Everything

Manuela Aggio - May 3, 2024

Wiring The Winning Organization: Slowification, Simplification, and Amplification

Manuela Aggio - May 2, 2024

Integrate InvGate Insight With ServiceNow And Add ITAM Capabilities to Your Service Desk

Kimberly Yánez - April 30, 2024

Everything You Need to Know About The Digital Operational Resilience Act (DORA)

Kimberly Yánez - April 25, 2024

NIS2 Directive: Understanding The EU Cybersecurity Legislation

Marina Lammertyn - April 23, 2024

6 Things to Consider Before Using AI in Customer Service (+ Examples)

Jorge Farah - April 22, 2024

7 Professional Tips to do Customer Service Management [+Free eBook]

Natalí Valle - April 18, 2024

Tech Stack 101: Laying the Groundwork of Software Development

Manuela Aggio - April 18, 2024

The Definitive Guide to ITSM Frameworks [+Free Downloadable Cheat Sheet]

Steve Manjaly - April 16, 2024

Server Naming Conventions: Ideas, Best Practices & Mistakes to Avoid

Jorge Farah - April 16, 2024

IT Help Desk Salaries: A State-by-State Guide For Support Specialists

Ariel Gesto - April 15, 2024

ChatGPT & the Enterprise: Balancing Caution and Innovation in the Age of AI

Manuela Aggio - April 12, 2024

Past, Present, and Future of the Workplace

Manuela Aggio - April 11, 2024

SupportWorld Live 2024: A New Edition is Coming to Denver — And InvGate is Too!

Kimberly Yánez - April 10, 2024

Root Cause Analysis (RCA), Explained

Celeste Mottesi - April 9, 2024

InvGate Insight, Included in Gartner’s Voice of the Customer For Software Asset Management Tools

Marina Lammertyn - April 9, 2024

5 Best AI IT Support Tools in 2024

Celeste Mottesi - April 8, 2024

Ticket Volume Webinar in April: Wiring The Winning Organization: Automation, Innovation, And Adaptability

Manuela Aggio - April 4, 2024

How to Build a Multidisciplinary ITSM Project

Daniel Ciolek - April 3, 2024

Agnostic AI: How to Not Choose an AI Provider

Kimberly Yánez - April 2, 2024

Introduction to Endpoint Management: Definition, Benefits, and Tools

Celeste Mottesi - March 27, 2024

28 ChatGPT Alternatives for Your Business in 2024

Kimberly Yánez - March 27, 2024

The Complete Guide to AIOps

Celeste Mottesi - March 25, 2024

SITS 2024: A New Edition of The SITS Show is Coming, And InvGate Will be a Part of it

Manuela Aggio - March 20, 2024

InvGate Insight Discovery Now Supports Agentless Discovery for Windows Devices

Marina Lammertyn - March 19, 2024

7 Ideas to Use AI in The Service Desk

Manuela Aggio - March 18, 2024

InvGate Insight And Microsoft Intune Integration: Add a New Discovery Source to Enhance Your Inventory

Manuela Aggio - March 15, 2024

How Do ITSM, BRM, Agile and Project Management Frameworks Work Together, With David Tomlinson

Marina Lammertyn - March 14, 2024

Artificial Intelligence Tickets: 7 Game-Changing Strategies

Celeste Mottesi - March 13, 2024

InvGate Renews SOC 2 Type II Certification

Marina Lammertyn - March 12, 2024

8 Steps to Build a Solid Problem Management Process

Celeste Mottesi - March 11, 2024

What's New With InvGate: March Updates

Manuela Aggio - March 6, 2024

InvGate Service Desk Obtains PeopleCert's ITIL 4 Certification

Kimberly Yánez - March 4, 2024

How to Improve IT Support? 9 Ideas For Your Service Desk

Ariel Gesto - March 1, 2024

Bridging The Gap: The Marketing Hype vs. The Reality of AI in IT

Celeste Mottesi - February 28, 2024

InvGate AI Hub: New Artificial Intelligence Capabilities For IT Teams

Celeste Mottesi - February 28, 2024

AI And Knowledge Management: Turn Ticket Resolutions Into Articles

Celeste Mottesi - February 28, 2024

Ticket Summarization: Speed up Help Desk Ticket Resolution With GenAI

Celeste Mottesi - February 28, 2024

Craft Faster And Consistent Help Desk Ticket Replies With AI-Improved Responses

Marina Lammertyn - February 22, 2024

6 Pros of Using On-Premise Help Desk Software [+5 Top Vendors]

Jorge Farah - February 20, 2024

Digital Avatar: 3 tools to create your AI avatar for your video content

Celeste Mottesi - February 20, 2024

The Complete Guide to The IT Help Desk: Definition, Features, And Benefits

Sophie Danby - February 20, 2024

SaaS Sprawl: Detecting And Managing The Proliferation of SaaS Apps

Celeste Mottesi - February 15, 2024

How to Automate IBM Warranty Lookup For Laptops

Kimberly Yánez - February 13, 2024

How to Handle Software Renewals – And Save Money in The Process

Marina Lammertyn - February 8, 2024

60+ ChatGPT Statistics And Facts You Need to Know in 2024

Celeste Mottesi - February 7, 2024

What's New With InvGate: February Updates

Marina Lammertyn - February 2, 2024

InvGate Attended The Pink24 IT Service Management Conference

Marina Lammertyn - February 1, 2024

The Complete Guide to IT Procurement

Emiliano Pardo Saguier - January 31, 2024

The Most Important Features to Look For in Workflow Tools

Sophie Danby - January 30, 2024

5 Ways to Tackle Digital Transformation With ITSM

Celeste Mottesi - January 25, 2024

Dell Warranty Check: How to do it – And How to Automate it

Kimberly Yánez - January 23, 2024

How to Build a Maintenance Ticketing System: Step-by-Step Guide

Celeste Mottesi - January 22, 2024

Launching The New InvGate Service Desk Mobile App

Pablo Sencio - January 20, 2024

Understanding Software Licensing Models

Desirée Jaimovich - January 16, 2024

14 Most Common Types of Cyber Attacks (and How to Prevent Them)

Celeste Mottesi - January 16, 2024

How to Check Lenovo Warranty (And How to Automate it!)

Sophie Danby - January 10, 2024

How to Conduct an IT Audit in 2024

Marina Lammertyn - January 9, 2024

4 GRC Automation Ideas to Protect Your Organization

Sophie Danby - January 4, 2024

The Future of Compliance: 10 Trends to Look Out For in 2024

Brenda Gratas - January 2, 2024

Zendesk vs. ManageEngine

Brenda Gratas - December 28, 2023

ServiceNow vs. Cherwell

Kimberly Yánez - December 28, 2023

6 Steps to Build an HR Help Desk

Sophie Danby - December 26, 2023

14 Steps for a Solid Digital Transformation Strategy in 2024

Celeste Mottesi - December 21, 2023

InvGate Recognized in The 2024 Gartner’s Market Guide For ITSM Platforms

Brenda Gratas - December 21, 2023

Flexera Alternative: Reporting, Customer Service, and Usability

Brenda Gratas - December 21, 2023

ServiceNow vs. Ivanti Neurons

Brenda Gratas - December 21, 2023

Rogue Device Detection in 5 Simple Steps

Marina Lammertyn - December 20, 2023

The future of ESM and ITSM according to Forrester

Manuela Aggio - December 19, 2023

The Top 5 IT Service Management Trends for 2024

Brenda Gratas - December 18, 2023

The 5 Industries Most Vulnerable to Cyber Attacks in 2024

Manuela Aggio - December 15, 2023

Integrating InvGate Service Desk and Azure DevOps To Enhance Your IT Support

Brenda Gratas - December 12, 2023

Asset Panda Alternative: Usability, Support, and Features

Brenda Gratas - December 12, 2023

SysAid vs. ServiceNow

Celeste Mottesi - December 12, 2023

What’s New With InvGate: December Updates

Sophie Danby - December 12, 2023

ITIL Priority Matrix: How to Use it for Incident, Problem, Service Request, and Change Management

Sophie Danby - December 11, 2023

The Future of IT Asset Management: 9 ITAM Trends For 2024

Manuela Aggio - December 8, 2023

Unlocking the Main Elements of the Knowledge Centered Service, With Lana Kosnik

Pablo Vergne - December 5, 2023

What's Coming to InvGate Service Desk And Insight in 2024?

Pablo Sencio - December 4, 2023

Understanding MTTR in Information Technologies

Pablo Sencio - December 3, 2023

Understanding Mean Time to Resolve

Pablo Sencio - December 3, 2023

Mean Time to Recovery

Pablo Sencio - December 3, 2023

Average Handle Time in Information Technologies

Pablo Sencio - December 3, 2023

Customer Satisfaction Score: The Key to IT Success

Pablo Sencio - December 3, 2023

Customer Effort Score in Information Technologies