The Service Desk and IT Service Management blog

Manuela Aggio - April 18, 2024 - 32 min read

The Definitive Guide to ITSM Frameworks [+Free Downloadable Cheat Sheet]

If your organization is looking for guidance on IT Service Management (ITSM), there are many possible sources of help. Though some approaches are more popular than others, several ITSM ...

Ariel Gesto - April 15, 2024

ChatGPT & the Enterprise: Balancing Caution and Innovation in the Age of AI

Manuela Aggio - April 12, 2024

Past, Present, and Future of the Workplace

Manuela Aggio - April 11, 2024

SupportWorld Live 2024: A New Edition is Coming to Denver — And InvGate is Too!

Kimberly Yánez - April 10, 2024

Root Cause Analysis (RCA), Explained

Celeste Mottesi - April 9, 2024

InvGate Insight, Included in Gartner’s Voice of the Customer For Software Asset Management Tools

Marina Lammertyn - April 9, 2024

5 Best AI IT Support Tools in 2024

Celeste Mottesi - April 8, 2024

Ticket Volume Webinar in April: Wiring The Winning Organization: Automation, Innovation, And Adaptability

Manuela Aggio - April 4, 2024

How to Build a Multidisciplinary ITSM Project

Daniel Ciolek - April 3, 2024

Agnostic AI: How to Not Choose an AI Provider

Kimberly Yánez - April 2, 2024

Introduction to Endpoint Management: Definition, Benefits, and Tools

Kimberly Yánez - March 27, 2024

The Complete Guide to AIOps

Celeste Mottesi - March 25, 2024

SITS 2024: A New Edition of The SITS Show is Coming, And InvGate Will be a Part of it

Manuela Aggio - March 20, 2024

InvGate Insight Discovery Now Supports Agentless Discovery for Windows Devices

Marina Lammertyn - March 19, 2024

7 Ideas to Use AI in The Service Desk

Manuela Aggio - March 18, 2024

InvGate Insight And Microsoft Intune Integration: Add a New Discovery Source to Enhance Your Inventory

Manuela Aggio - March 15, 2024

How Do ITSM, BRM, Agile and Project Management Frameworks Work Together, With David Tomlinson

Marina Lammertyn - March 14, 2024

Artificial Intelligence Tickets: 7 Game-Changing Strategies

Celeste Mottesi - March 13, 2024

InvGate Renews SOC 2 Type II Certification

Marina Lammertyn - March 12, 2024

8 Steps to Build a Solid Problem Management Process

Celeste Mottesi - March 11, 2024

What's New With InvGate: March Updates

Manuela Aggio - March 6, 2024

InvGate Service Desk Obtains PeopleCert's ITIL 4 Certification

Kimberly Yánez - March 4, 2024

How to Improve IT Support? 9 Ideas For Your Service Desk

Ariel Gesto - March 1, 2024

Bridging The Gap: The Marketing Hype vs. The Reality of AI in IT

Celeste Mottesi - February 28, 2024

InvGate AI Hub: New Artificial Intelligence Capabilities For IT Teams

Celeste Mottesi - February 28, 2024

AI And Knowledge Management: Turn Ticket Resolutions Into Articles

Celeste Mottesi - February 28, 2024

Ticket Summarization: Speed up Help Desk Ticket Resolution With GenAI

Celeste Mottesi - February 28, 2024

Craft Faster And Consistent Help Desk Ticket Replies With AI-Improved Responses

Marina Lammertyn - February 22, 2024

6 Pros of Using On-Premise Help Desk Software [+5 Top Vendors]

Jorge Farah - February 20, 2024

Digital Avatar: 3 tools to create your AI avatar for your video content

Celeste Mottesi - February 20, 2024

The Complete Guide to The IT Help Desk: Definition, Features, And Benefits

Sophie Danby - February 20, 2024

SaaS Sprawl: Detecting And Managing The Proliferation of SaaS Apps

Celeste Mottesi - February 15, 2024

How to Automate IBM Warranty Lookup For Laptops

Kimberly Yánez - February 13, 2024

How to Handle Software Renewals – And Save Money in The Process

Marina Lammertyn - February 8, 2024

60+ ChatGPT Statistics And Facts You Need to Know in 2024

Celeste Mottesi - February 7, 2024

What's New With InvGate: February Updates

Sophie Danby - February 6, 2024

10 Best IT Audit Software Options For 2024

Marina Lammertyn - February 2, 2024

InvGate Attended The Pink24 IT Service Management Conference

Marina Lammertyn - February 1, 2024

The Complete Guide to IT Procurement

Sophie Danby - January 30, 2024

5 Ways to Tackle Digital Transformation With ITSM

Celeste Mottesi - January 25, 2024

Dell Warranty Check: How to do it – And How to Automate it

Kimberly Yánez - January 23, 2024

How to Build a Maintenance Ticketing System: Step-by-Step Guide

Celeste Mottesi - January 22, 2024

Launching The New InvGate Service Desk Mobile App

Pablo Sencio - January 20, 2024

Understanding Software Licensing Models

Celeste Mottesi - January 16, 2024

How to Check Lenovo Warranty (And How to Automate it!)

Kimberly Yánez - January 11, 2024

11 Best Incident Management Software in 2024

Sophie Danby - January 10, 2024

How to Conduct an IT Audit in 2024

Marina Lammertyn - January 9, 2024

4 GRC Automation Ideas to Protect Your Organization

Sophie Danby - January 4, 2024

The Future of Compliance: 10 Trends to Look Out For in 2024

Brenda Gratas - January 2, 2024

Zendesk vs. ManageEngine

Brenda Gratas - December 28, 2023

ServiceNow vs. Cherwell

Kimberly Yánez - December 28, 2023

6 Steps to Build an HR Help Desk

Sophie Danby - December 26, 2023

14 Steps for a Solid Digital Transformation Strategy in 2024

Celeste Mottesi - December 21, 2023

InvGate Recognized in The 2024 Gartner’s Market Guide For ITSM Platforms

Brenda Gratas - December 21, 2023

Flexera Alternative: Reporting, Customer Service, and Usability

Brenda Gratas - December 21, 2023

ServiceNow vs. Ivanti Neurons

Brenda Gratas - December 21, 2023

Rogue Device Detection in 5 Simple Steps

Marina Lammertyn - December 20, 2023

The future of ESM and ITSM according to Forrester

Manuela Aggio - December 19, 2023

The Top 5 IT Service Management Trends for 2024

Manuela Aggio - December 15, 2023

Integrating InvGate Service Desk and Azure DevOps To Enhance Your IT Support

Jorge Farah - December 14, 2023

Humata AI: Alternatives to Chat with PDF like ChatGPT

Celeste Mottesi - December 13, 2023

28 ChatGPT Alternatives for Your Business in 2024

Jorge Farah - December 13, 2023

Best Service Desk Software in 2024: Top 14 Solutions

Brenda Gratas - December 12, 2023

Asset Panda Alternative: Usability, Support, and Features

Brenda Gratas - December 12, 2023

SysAid vs. ServiceNow

Celeste Mottesi - December 12, 2023

What’s New With InvGate: December Updates

Sophie Danby - December 11, 2023

The Future of IT Asset Management: 9 ITAM Trends For 2024

Manuela Aggio - December 8, 2023

Unlocking the Main Elements of the Knowledge Centered Service, With Lana Kosnik

Pablo Vergne - December 5, 2023

What's Coming to InvGate Service Desk And Insight in 2024?

Pablo Sencio - December 4, 2023

Understanding MTTR in Information Technologies

Pablo Sencio - December 3, 2023

SLA Compliance in Information Technologies

Pablo Sencio - December 3, 2023

Mean Time to Respond: Optimizing IT Performance

Pablo Sencio - December 3, 2023

Understanding Mean Time to Resolve

Pablo Sencio - December 3, 2023

Mean Time to Recovery

Pablo Sencio - December 3, 2023

Average Handle Time in Information Technologies

Pablo Sencio - December 3, 2023

Customer Satisfaction Score: The Key to IT Success

Pablo Sencio - December 3, 2023

Customer Effort Score in Information Technologies

Pablo Sencio - December 3, 2023

MTTA in IT Operations

Pablo Sencio - December 3, 2023

Incident Metrics: Exploring MTTF

Pablo Sencio - December 3, 2023

MTBF: Incident Metrics in IT

Manuela Aggio - December 1, 2023

Mariena Quintanilla’s Guide on How to Reduce The Fear of AI

Celeste Mottesi - November 30, 2023

Help Desk Software For Schools: Why You Need it And How to Choose One

Brenda Gratas - November 29, 2023

Microsoft System Center Service Manager Alternative

Matt Beran - November 29, 2023

The Asset Management SOP Playbook [+Free Template]

Celeste Mottesi - November 28, 2023

Introducing Customizable Asset Management Dashboards to InvGate Insight

Celeste Mottesi - November 27, 2023

InvGate Service Desk Gets PinkVERIFY Certification Renewed in 2023

Manuela Aggio - November 24, 2023

Business Process Design Definition and Tools, With David Mainville

Celeste Mottesi - November 23, 2023

Launching Software Deployment Capabilities on InvGate Insight

Celeste Mottesi - November 21, 2023

InvGate Service Desk And Jira Integration: Add a Help Desk to Project Management and Software Development

Pablo Sencio - November 20, 2023

Exploring the Best 30 Vulnerability Scanners in Cybersecurity

Pablo Sencio - November 20, 2023

Remote Device Management: What You Need to Know

Pablo Sencio - November 20, 2023

Facing the IT Challenges with Precision

Pablo Sencio - November 20, 2023

Customer Service Acronyms: A Guide to Understanding

Pablo Sencio - November 20, 2023

Maximizing IT Efficiency: The Power of IT KPIs

Pablo Sencio - November 20, 2023

Automated User Provisioning: Streamlining IT Operations

Pablo Sencio - November 20, 2023

Decoding IT Chaos: Creating Your Essential Disaster Recovery Strategy

Pablo Sencio - November 20, 2023

Remote Devices in IT Management

Pablo Sencio - November 20, 2023

Understanding User Provisioning in IT

Pablo Sencio - November 20, 2023

SNMP Traps: Navigating Network Monitoring for IT Professionals

Brenda Gratas - November 20, 2023

ServiceNow Alternatives And Competitors

Manuela Aggio - November 17, 2023

Ryan Ogilvie's Only Step to ITSM Success: Learn From Practice

Brenda Gratas - November 15, 2023

SolarWinds Alternative And Competitors: UX, Integrations, and Support

Brenda Gratas - November 15, 2023

Zendesk Alternatives And Competitors: User Interface, Customization, and More

Brenda Gratas - November 15, 2023

Ivanti Neurons Alternative: Features, UI, Integrations, and Support

Matt Beran - November 14, 2023

Service Desk Standard Operating Procedure: Guide + Free Template

Ariel Gesto - November 14, 2023

6 Service Desk Trends to Look Out For in 2024

Brenda Gratas - November 13, 2023

Cherwell Alternative: Features, Pricing, Customization, And Setup

Manuela Aggio - November 10, 2023

Knowledge Centered Support (KCS): Definition, Process, and Best Practices

Brenda Gratas - November 10, 2023

Jira Service Management Alternative: Pricing, Setup, Features, and Support

Liliana Gary - November 8, 2023

A Year in Review – And What’s in Store For InvGate in 2024

Pablo Sencio - November 6, 2023

How to Calculate NPS in IT Service

Manuela Aggio - November 6, 2023

Neal Travis on Building Community Within a Customer Support Team

Brenda Gratas - November 1, 2023

5 Service Level Agreement Metrics to Track Service Fulfillment

Sophie Danby - October 30, 2023

What is Shadow IT – And How to Detect it?

Brenda Gratas - October 25, 2023

How to Use ITAM Software as Your Equipment Check-Out System? [Video Tutorial]

Sophie Danby - October 23, 2023

Patch Management vs. Vulnerability Management: What's The Difference?

Brenda Gratas - October 20, 2023

Mastering the Help Desk Staffing Model: Practical Strategies for Success

Celeste Mottesi - October 18, 2023

How to Create a Service Level Agreement (SLA): Video Tutorial

Pablo Sencio - October 16, 2023

Multi-Tenancy in the Digital Landscape

Pablo Sencio - October 16, 2023

Cloud Cost Management

Sophie Danby - October 16, 2023

What is ITOM? IT Operations Management Definition, Benefits, And Best Practices

Pablo Sencio - October 16, 2023

Application Manager Role: Core Responsibilities and Job Description

Brenda Gratas - October 13, 2023

Deborah Monroe on Emotional Intelligence in Leadership

Celeste Mottesi - October 11, 2023

How to Use Help Desk Priority Levels to Prioritize Support Tickets

Pablo Sencio - October 9, 2023

Navigating IT Challenges: Crafting an Effective Incident Report

Pablo Sencio - October 9, 2023

Single Points of Failure (SPOF) in Cybersecurity

Pablo Sencio - October 9, 2023

SecOps: Fortifying Your Digital Defenses

Pablo Sencio - October 9, 2023

Cybersecurity Arsenal: Tactics to Thwart Cloning Attacks

Celeste Mottesi - October 9, 2023

Introducing InvGate Service Desk’s Virtual Agent For Microsoft Teams

Sophie Danby - October 9, 2023

Best GRC Software Options For 2024

Pablo Sencio - October 9, 2023

PDCA: Understanding the Significance of the Deming Cycle

Brenda Gratas - October 6, 2023

Stefan Kempter on What is YaSM, Yet Another Service Management Model

Celeste Mottesi - October 5, 2023

What’s New With InvGate: October Updates

Sophie Danby - October 2, 2023

The Ins And Outs of Software Compliance

Brenda Gratas - September 29, 2023

Abby Sininger on How to Become a Help Desk Technician

Celeste Mottesi - September 28, 2023

The 4 Main Help Desk Roles And Responsibilities

Melisa Wrobel - September 26, 2023

7 Steps For a Successful GRC Implementation

Pablo Sencio - September 25, 2023

SNMP Protocol: the Backbone of Network Management

Pablo Sencio - September 25, 2023

Understanding Concurrent Licenses in IT

Pablo Sencio - September 25, 2023

Cloud Security Unveiled: Decoding the Teardrop Attack

Pablo Sencio - September 25, 2023

Cloud Security Risks

Pablo Sencio - September 25, 2023

Cloud Compliance: Security and Governance

Pablo Sencio - September 25, 2023

CCSP Certification

Pablo Sencio - September 25, 2023

Enterprise Cloud Security: Best Practices and Insights

Pablo Sencio - September 25, 2023

Enhancing Cybersecurity with Top Cloud Security Tools

Pablo Sencio - September 25, 2023

Cloud Security Best Practices: Safeguarding Your Digital Frontier

Sophie Danby - September 25, 2023

The IT Compliance Management Process: Steps, Roles, And Main Tasks

Brenda Gratas - September 22, 2023

James Gander on the Power of ITSM Simulation in Training

Matt Beran - September 22, 2023

Customer Service Week: 5 Ideas to Celebrate And Reward Service Desk Agents

Melisa Wrobel - September 21, 2023

9 Service Desk Features That Will Boost Your ESM Strategy

Melisa Wrobel - September 20, 2023

InvGate Insight Adds New Software Compliance Features

Sophie Danby - September 20, 2023

Everything You Need to Know About Compliance Management

Melisa Wrobel - September 19, 2023

What to Look For in a Mobile Help Desk – And Where to Find it

Pablo Sencio - September 18, 2023

Vendor Management in IT Technology

Pablo Sencio - September 18, 2023

Vendor Management Best Practices

Pablo Sencio - September 18, 2023

Cloud Security Management for IT Professionals

Pablo Sencio - September 18, 2023

Vendor Management Job Description

Pablo Sencio - September 18, 2023

What is Vendor Management

Melisa Wrobel - September 18, 2023

Step-by-Step Guide to Integrate InvGate Insight With Amazon Web Services

Brenda Gratas - September 15, 2023

David Foxen on IT Asset Management Challenges, Opportunities, and Strategies

Melisa Wrobel - September 14, 2023

5 Best Software License Tracking Tools

Melisa Wrobel - September 13, 2023

Remote Desktop Integrations: Connect InvGate Insight to TeamViewer, Windows Remote Desktop, AnyDesk, And VNC

Jorge Farah - September 12, 2023

AI Video Translator: How to create multilanguage content with AI

Melisa Wrobel - September 12, 2023

The InvGate Insight Integration Cheat Sheet

Sophie Danby - September 12, 2023

The Service Portfolio in ITIL: What is it, And What’s the Difference With The Service Catalog

Jorge Farah - September 11, 2023

Best Deepswap AI tools for video translation and faceswap

Pablo Sencio - September 11, 2023

Vendor Management Systems (VMS): Enhancing IT Efficiency

Pablo Sencio - September 11, 2023

Vlan vs Subnet

Brenda Gratas - September 8, 2023

Lisa Schwartz on How to Train Help Desk Staff and What’s Next in ITSM

Melisa Wrobel - September 7, 2023

A Step-by-step Guide to Implementing a Patch Management Process

Brenda Gratas - September 6, 2023

Lansweeper Alternative: Features, Customizability, and Performance

Matt Beran - September 6, 2023

How to Build a Change Management Workflow

Matt Beran - September 5, 2023

Why The Pentagon Has The Worst IT Help Desk in The US Government – And How to Avoid it

Brenda Gratas - September 5, 2023

ManageEngine Alternative: UI, Features, Support, and Pricing

Melisa Wrobel - September 5, 2023

What's New With InvGate: September Updates

Pablo Sencio - September 4, 2023

LDAP vs Active Directory

Pablo Sencio - September 4, 2023

Software vs Firmware

Pablo Sencio - September 4, 2023

Improving Efficiency with Network Optimization

Sophie Danby - September 4, 2023

What is SIAM? Things to Consider Before Adopting The Framework

Sophie Danby - September 1, 2023

An Introduction to Enterprise Mobility Management (EMM)

Kimberly Yánez - August 31, 2023

Crafting Cohesion with Gregg Gregory: A Guide on How to Build a Team Culture

Melisa Wrobel - August 31, 2023

Supercharge Your ITSM: Integrating InvGate Service Desk with Lansweeper

Melisa Wrobel - August 31, 2023

Workflow Automation Guide: Definition, Benefits, And Software

Melisa Wrobel - August 30, 2023

How to Reduce IT Security Risk With IT Asset Management

Sophie Danby - August 28, 2023

The ABC of Service Request Management

Melisa Wrobel - August 25, 2023

4 Types of IT Assets Your IT Inventory Should Include

Kimberly Yánez - August 24, 2023

Navigating IT Asset Management: Best Practices with David Foxen

Melisa Wrobel - August 24, 2023

5 Power BI Service Desk Dashboards to Deep Dive Into Your Performance

Celeste Mottesi - August 24, 2023

InvGate Was at Service Management World 2023

Brenda Gratas - August 23, 2023

BMC Asset Management Alternative: User Interface, Reporting, And Support

Jorge Farah - August 23, 2023

10 Best Firewalls for Small Business to Use in 2023

Melisa Wrobel - August 22, 2023

How to Check Warranty For Dell, HP, Lenovo, Asus, Toshiba, And Fujitsu Devices

Brenda Gratas - August 22, 2023

SysAid Alternative: UI, Support, Customization, and Integration

Sophie Danby - August 21, 2023

What is a Configuration Item (CI)?

Kimberly Yánez - August 17, 2023

Crafting a Winning Experience Management Strategy: Insights from Joshua Nelson

Melisa Wrobel - August 17, 2023

The ABC of Warranty Management

Melisa Wrobel - August 16, 2023

How to do a Help Desk Migration in a Day – And Without Extra Tools!

Sophie Danby - August 14, 2023

The Ultimate Guide to Configuration Management

Melisa Wrobel - August 11, 2023

How InvGate Uses InvGate Insight

Sophie Danby - August 10, 2023

The Complete Guide to Shared Services