The Service Desk and IT Service Management Blog by InvGate

Melisa Wrobel - January 31, 2023 - 12 min read

How to Obtain Customer Feedback – And What to do With it

If you're running an IT department, then you know how important it is to obtain customer feedback. Not only does this help ensure that you are meeting your customers' needs, but it also ...

Celeste Mottesi - January 26, 2023

PeopleCert Announces Need to Renew ITIL Certifications Every 3 Years

Melisa Wrobel - January 26, 2023

How to Automate Contract Expiration Reminders and Avoid Missing Deadlines

Emiliano Pardo Saguier - January 26, 2023

Best IT Podcast Professionals (2023 Update)

Sophie Danby - January 25, 2023

Why and How to Set up a Tier 4 Help Desk

Melisa Wrobel - January 24, 2023

How to Build a CMDB: The ABC of a Successful CMDB Implementation

Tuba Sarosh - January 24, 2023

7 Windows Productivity Tips you Can't Live Without

Celeste Mottesi - January 23, 2023

Pink23: The Pink Conference on IT Service Management is Back

Melisa Wrobel - January 19, 2023

Non-IT Asset Inventory: How to Create it and Track Non-IT Assets

Sophie Danby - January 18, 2023

What Does Tier 3 Help Desk Do? Duties, Skills, and Examples

Melisa Wrobel - January 16, 2023

Support Assist: Machine Learning Capabilities to Help Service Desk Agents

Tuba Sarosh - January 11, 2023

9 Ideas to Use ChatGPT for IT Support

Celeste Mottesi - January 10, 2023

9 Go-To SysAdmin Password Generators

Sophie Danby - January 5, 2023

The Basics of Tier 2 Help Desk

Celeste Mottesi - January 4, 2023

5 Benefits of Combining IT Help Desk Software With Asset Management

Melisa Wrobel - January 3, 2023

What’s New with InvGate: January Updates

Celeste Mottesi - January 3, 2023

Excel for Asset Management: 10 Reasons to Ditch your Spreadsheet ASAP

Steve Manjaly - December 27, 2022

How to do Asset Management in the Mining Industry

Celeste Mottesi - December 26, 2022

HR Workflow Automation: 6 Common Workflows for Human Resources

Melisa Wrobel - December 23, 2022

Multiple SLA Policy: Creating SLAs for Different Help Desks

Sophie Danby - December 22, 2022

The Ultimate Guide to Tier 1 Help Desk: Functions, Responsibilities, and Examples

Steve Manjaly - December 21, 2022

IT Asset Manager Job Description: Duties, Skills, and Daily Activities

Sophie Danby - December 19, 2022

What is a Tier 0 Help Desk?

Melisa Wrobel - December 16, 2022

How to Connect On-Premise Services to ITAM Software Without Using a VPN

Anh Do - December 15, 2022

Kevtech's Advice on How to Start a Career in IT

Steve Manjaly - December 14, 2022

10 Ways to Do Proactive IT Asset Management

Anh Do - December 13, 2022

Katrina Macdermid on the Mindset Behind ITIL 4 Value Streams

Sophie Danby - December 12, 2022

2023 ITAM Trends: 12 Key Things to Keep in Mind for Next Year

Melisa Wrobel - December 7, 2022

How to Manage Employee Returning Equipment During an Offboarding Process

Sophie Danby - December 7, 2022

Top 10 ITSM Trends to Watch Out for in 2023

Matt Beran - December 6, 2022

2023: The Year of Personalized Support

Ariel Gesto - December 2, 2022

What Does the Future of Service Look Like?

Melisa Wrobel - December 1, 2022

What’s New with InvGate: December Updates

Anh Do - December 1, 2022

Greg Sanker on HR and IT Collaboration to Improve Employee Experience

Celeste Mottesi - November 30, 2022

The ABC of Employee Offboarding Automation

Melisa Wrobel - November 29, 2022

Asset Location Tracking: Keeping a Detailed Record of your Asset’s Placement

Melisa Wrobel - November 24, 2022

Building a Help Desk From Scratch: Everything you Need to Take Into Account Before Starting

Hernán Aranda - November 23, 2022

Should I Outsource my IT? Pros, Cons, and Things to Consider

Celeste Mottesi - November 23, 2022

The Basics of Asset Health Management

Celeste Mottesi - November 22, 2022

HR Automation: Benefits, Challenges, and Examples

Melisa Wrobel - November 22, 2022

Integrating Microsoft Teams with your Help Desk: How to Do It, and Why It’s a Good Idea

Santiago Safdie - November 18, 2022

The World Cup in the Home Office Era: How Will it Impact Productivity?

Pablo Vergne - November 18, 2022

What Does 2023 Look Like for InvGate Service Desk and Insight?

Melisa Wrobel - November 17, 2022

How to Improve your Agents' Performance with an Internal Knowledge Base

Anh Do - November 16, 2022

Jon Leighton on How the Digital Employee Experience is Central to a People-First IT

Liliana Gary - November 15, 2022

A Year in Review – And What’s in Store for InvGate in 2023

Jason Oriente - November 14, 2022

How to be an Effective IT Leader? 3 Principles to Nail it

Melisa Wrobel - November 14, 2022

Ticket Escalation: What is it And How to Automate it in Your Help Desk

Celeste Mottesi - November 11, 2022

Automated Employee Onboarding: What, Why, and How

Melisa Wrobel - November 11, 2022

Asset Health Rules: The Evolution of IT Asset Monitoring Alerts

Melisa Wrobel - November 10, 2022

Automated Asset Tracking: Why you Need it and How to Do it Right

InvGate - November 8, 2022

InvGate Service Desk Renews PinkVERIFY™ ITIL 4® Certification

Sophie Danby - November 7, 2022

IT Asset Management Certifications: The 7 Best ITAM Training Courses

Melisa Wrobel - November 4, 2022

Minimizing Agent Churn Rates with InvGate Service Desk

Sophie Danby - November 4, 2022

The Next ITSM Trend: 10 Sustainability Initiatives for Business in 2023

Melisa Wrobel - November 1, 2022

What’s New with InvGate: November Updates

Celeste Mottesi - November 1, 2022

The Top 10 Tech Books IT Leaders Are Reading Today

Sophie Danby - October 31, 2022

ITSM Statistics: The 2023 State of ITSM Process Adoption

Kimberly Yánez - October 30, 2022

The Most Recommended Chromebooks to Replace iPads in Your K12 District

Steve Manjaly - October 28, 2022

The Definitive ITSM Implementation Checklist [+Free Template]

Sophie Danby - October 27, 2022

Do We Still Need the Change Advisory Board? 15+ Industry Leaders Weigh In

Melisa Wrobel - October 25, 2022

Dashboards vs. Reports: How to Get the Most out of Your ITSM Reporting Tools

Melisa Wrobel - October 20, 2022

How to Use QR Codes for Asset Management and Tracking

Celeste Mottesi - October 20, 2022

U.S. Agencies Must Create their Software Asset Inventory in 90 Days – Here's How to Automate it

Celeste Mottesi - October 19, 2022

InvGate, at HDI's Annual Conference of Leadership Excellence

Sophie Danby - October 19, 2022

11 IT Skills in Demand for 2025

Melisa Wrobel - October 18, 2022

How to Streamline Contract Lifecycle Management

Melisa Wrobel - October 14, 2022

How to Get a Unified IT Asset Inventory in 24 Hours

Celeste Mottesi - October 14, 2022

ITSM Tools Comparison: Top 5 Service Desk Software Alternatives

Melisa Wrobel - October 13, 2022

How to Track Asset Relocation: A Step-by-Step Guide

Stephen Mann - October 13, 2022

ITIL Certifications: Everything You Need to Know to Get Yours in 2023

Melisa Wrobel - October 12, 2022

5 Zapier Integrations you Need to Boost your Service Desk Experience in 2023

Sophie Danby - October 12, 2022

ITIL Priority Matrix: How to Use it for Incident, Problem, Service Request, and Change Management

Kimberly Yánez - October 4, 2022

Organizing Support with an Email Ticketing System

Celeste Mottesi - October 3, 2022

NIST Cybersecurity Framework: Core Functions, Implementation Tiers, and Profiles

InvGate - September 28, 2022

Case Study: Improving NPS Indicators with Audit-Ready Processes for Lending Institution

InvGate - September 27, 2022

Introducing Software Metering to InvGate Insight

Celeste Mottesi - September 27, 2022

How to Leverage Software to Improve Customer Service Efficiency

Kimberly Yánez - September 26, 2022

People-First Culture is Here: Enterprises Looking to Build Out Experience Management Programs

Celeste Mottesi - September 21, 2022

ManageEngine vs. ServiceNow: Service Desk Alternatives

Melisa Wrobel - September 20, 2022

InvGate Insight Update: Easier Access to Health Rules

Kimberly Yánez - September 20, 2022

How to Write a Good Knowledge Base Article? Marketers Share Tips to Create Effective Content

Kimberly Yánez - September 19, 2022

InvGate was back at Service Management World 2022

Kimberly Yánez - September 16, 2022

Tammy Ward and Niko Miller's Tips to Implement a People-first Culture in Your IT Teams

Celeste Mottesi - September 15, 2022

InvGate Obtains SOC 2 Certification: What it Means for You

Celeste Mottesi - September 14, 2022

Zoho Desk vs. Zendesk: Finding a Better Help Desk Tool

Kimberly Yánez - September 13, 2022

Microsoft's Basic Authentication is Being Deprecated: Alternatives and Measures in InvGate's Products

Kimberly Yánez - September 12, 2022

Brian Skramstad on Implementing Problem Management for Customer Satisfaction

Sophie Danby - September 9, 2022

How to Run a Post-Mortem Meeting: Tips, Tricks & Checklist

Celeste Mottesi - September 8, 2022

Freshdesk vs. Zendesk Comparison: Which One is Better?

Kimberly Yánez - September 7, 2022

David Cannon on the Future of ITIL: Is the Framework Falling Behind?

Emiliano Pardo Saguier - September 6, 2022

How to Prevent Ransomware? A Quick Guide to Protect Your Company Data

Emiliano Pardo Saguier - September 2, 2022

How to Monitor the Use of Pirated Software Inside the Organization

Steve Manjaly - September 1, 2022

What is a SPLA License?

Sophie Danby - August 31, 2022

Switching Costs: Calculating the True Cost of Changing Help Desks

Desirée Jaimovich - August 31, 2022

The Basics of Vulnerability Management

Ezequiel Mancilla - August 31, 2022

What is Enterprise Design Thinking?

Emiliano Pardo Saguier - August 30, 2022

System Administrator vs. Network Administrator: Which One Are You?

Kimberly Yánez - August 29, 2022

Danny Kateli's Tricks for Employee Retention in the IT Industry

Steve Manjaly - August 29, 2022

mRemoteNG: Using the Remote Connections Manager for Windows

Kimberly Yánez - August 26, 2022

Melissa Teater on the Necessity to Create a Service Management Office

Emiliano Pardo Saguier - August 26, 2022

SRE vs. DevOps: Differences and Similarities

Desirée Jaimovich - August 25, 2022

14 Most Common Types of Cyber Attacks (and How to Prevent Them)

Emiliano Pardo Saguier - August 24, 2022

20+ SysAdmin Tools You Can’t Live Without

Ezequiel Mancilla - August 23, 2022

What is Design Thinking – And What’s The Big Deal About It?

Steve Manjaly - August 23, 2022

How to Get Started With Autossh

Sophie Danby - August 22, 2022

Knowledge Base Articles: Tips, Tricks, and Templates

Steve Manjaly - August 22, 2022

The ABC of the Pathping Command

Kimberly Yánez - August 19, 2022

Robert Fedoruk's Top IT Resume Writing Tips to Take it to the Top of the Pile

Brian Hubbard - August 18, 2022

How To Become a Network Administrator: Role, Skills, and Responsibilities

Steve Manjaly - August 17, 2022

Wireshark: an Open-Source Packet Capture Tool

Desirée Jaimovich - August 17, 2022

Red Team vs. Blue Team: The InfoSec Color Wheel

InvGate - August 16, 2022

How an Electronic Voting Tech Company Centralized its Inventory and Asset Data into an ITIL-compliant CMDB

Steve Manjaly - August 16, 2022

What is Ansible: The DevOps Tool to Automate IT Tasks

Steve Manjaly - August 15, 2022

Help Desk Software for Healthcare: Must-have Features and Challenges

Emiliano Pardo Saguier - August 15, 2022

10 SysAdmin Subreddits You Need to Follow ASAP

Emiliano Pardo Saguier - August 12, 2022

SRE Signals: 3 Types of Metrics for Site Reliability Engineering

Ezequiel Mancilla - August 12, 2022

Experience Design: The Mindset Behind Products, Services, and Solutions

Ezequiel Mancilla - August 11, 2022

10 Most Important Factors to Ensure a Secure Service Desk

Steve Manjaly - August 11, 2022

Quick Beginners Tutorial to PowerShell ISE

Steve Manjaly - August 10, 2022

14 Network Troubleshooting Tools Network Administrators Can't Work Without

Ezequiel Mancilla - August 10, 2022

A Basic Guide to Enter the World of Experience Management (XM)

InvGate - August 9, 2022

Exploring InvGate Service Desk New Catalog View and Configuration

Steve Manjaly - August 9, 2022

Building a Help Desk for a School, University or K-12

Brian Hubbard - August 9, 2022

7 Digital Workplace Trends that are Transforming your Business

Steve Manjaly - August 8, 2022

How to Use the Ping Command for Network and Troubleshooting

Emiliano Pardo Saguier - August 8, 2022

How to Become a Site Reliability Engineer: Job Description, Roles & Responsibilities

Steve Manjaly - August 5, 2022

An Introduction to VeriSM

Desirée Jaimovich - August 4, 2022

What Are Red Team Scenarios? Methodology and Examples

Emiliano Pardo Saguier - August 4, 2022

System Administrators: Everything You Need to Know to Become a SysAdmin

Daniel Breston - August 4, 2022

The ABC of the Value Stream Mapping (VSM)

InvGate - August 3, 2022

How Major Pharmacy Store Chain Optimized the Number of Agents by 30%

Steve Manjaly - August 3, 2022

Active Directory: Everything you Always Wanted to Know (But Were Afraid to Ask)

Kimberly Yánez - August 2, 2022

Jason Wischer on the Total Experience Strategy and its Impact on Leadership and ESM

Emiliano Pardo Saguier - July 29, 2022

Site Reliability Engineering (SRE) explained

Steve Manjaly - July 29, 2022

Business Continuity Planning for Your Small and Medium-Sized Company

InvGate - July 27, 2022

A New Updated Request View in InvGate Service Desk for a Better Experience

Sophie Danby - July 26, 2022

The Service Value Chain in ITIL 4

Emiliano Pardo Saguier - July 25, 2022

DevOps Roadmap: 14 Steps to Become a DevOps Engineer

Matt Beran - July 22, 2022

Do User Experience Surveys Work? Demystifying User Research

Steve Manjaly - July 22, 2022

The Ultimate Guide to Service Level Agreements (SLAs)

Ezequiel Mancilla - July 22, 2022

AI vs. Machine Learning vs. Deep Learning vs. Neural Networks: What's the Difference?

Steve Manjaly - July 22, 2022

Why Task Management is a Crucial Part of Every Service Desk

Brian Hubbard - July 22, 2022

What to Expect From an IT Service Management Consultant

Emiliano Pardo Saguier - July 21, 2022

6 Must-Haves to Get the Most Out of Your ITSM Dashboard

Steve Manjaly - July 21, 2022

6 Best Practices to Create a Data Center Naming Convention

Desirée Jaimovich - July 21, 2022

A Step-by-step Guide to Implementing a Patch Management Process

Jorge Farah - July 21, 2022

Alan Nance on the Importance of an Experience Optimization Framework

Steve Manjaly - July 19, 2022

5 Reasons Why You Need a Software Asset Management Team

Jorge Farah - July 19, 2022

5 Key Steps to Switch Service Desk Provider

Emiliano Pardo Saguier - July 18, 2022

How to Make Sure You're Prepared for a Software Audit

Brian Hubbard - July 15, 2022

An Introduction to Configuration Management

Emiliano Pardo Saguier - July 15, 2022

A Complete Guide to Dependencies in Project Management

Desirée Jaimovich - July 14, 2022

SCP Port: Secure Copy Protocol Definition & Examples

Jorge Farah - July 14, 2022

Mauricio Corona on the Potential of AI in ITSM

Brian Hubbard - July 14, 2022

7 Steps to Start an IT Consulting Business

Emiliano Pardo Saguier - July 13, 2022

DevOps vs. Agile: Key Differences and Similarities

Ezequiel Mancilla - July 13, 2022

What is a Neural Network (and How Does it Train Itself)?

Jorge Farah - July 13, 2022

Lars Rossen on What to Expect From IT4IT 3.0

Steve Manjaly - July 12, 2022

An Introduction to IT4IT and Its Benefits

Ezequiel Mancilla - July 12, 2022

10 Must-Have Features in a Service Desk Issue-Tracking System

Emiliano Pardo Saguier - July 12, 2022

What is a BPMS (Business Process Management System)?

Emiliano Pardo Saguier - July 11, 2022

10 Best DevOps Tools to Make Your Life Easier

Steve Manjaly - July 11, 2022

How Can IT Asset Management Software Help Your MSP?

Desirée Jaimovich - July 8, 2022

7 Patch Management Best Practices

Emiliano Pardo Saguier - July 8, 2022

DevOps Engineer Job Description

Steve Manjaly - July 7, 2022

5 Steps to Handle a Service Desk Outage

Steve Manjaly - July 7, 2022

Is a Performance Management System Right for Your Company?

Brian Hubbard - July 7, 2022

IT Consultant Job Description & Main Tasks

Ezequiel Mancilla - July 7, 2022

Machine Learning: Definition, Methods & Examples

Steve Manjaly - July 7, 2022

What is LDAP and How Does it Work?

Steve Manjaly - July 6, 2022

What Does ISO 20000 Stand for?

Desirée Jaimovich - July 5, 2022

An Introduction to Patch Management

Brian Hubbard - July 4, 2022

How to Become an IT Consultant

Ezequiel Mancilla - July 4, 2022

Understanding Artificial Intelligence: The Basics of AI

Steve Manjaly - July 1, 2022

COBIT Framework: A Different Take on Service Management

Jorge Farah - July 1, 2022

What is Enterprise Service Management?

Emiliano Pardo Saguier - June 29, 2022

Is ITIL for Everyone? Pros and Cons of ITIL

Desirée Jaimovich - June 29, 2022

The 5 Phases of Project Management

Dario Diament - June 28, 2022

Digital Workplace Technology Landscape 2023

Desirée Jaimovich - June 28, 2022

How to Locate a Device Using a MAC Address

Desirée Jaimovich - June 27, 2022

What is Shadow IT and Why Should It Be Avoided?

Jorge Farah - June 27, 2022

Megan Engels' 4 Top Service Desk Managers Soft Skills

Desirée Jaimovich - June 24, 2022

The ABC of Process Improvement

Ezequiel Mancilla - June 24, 2022

All About the Cost Performance Index: What it Is, How to Calculate It

Steve Manjaly - June 23, 2022

Software License Monitoring: Keeping Costs Down Through Vigilance

Steve Manjaly - June 17, 2022

High Availability vs Disaster Recovery: What's the Difference?

Steve Manjaly - June 16, 2022

5 Essential ITAM KPIs You Should Be Tracking

Steve Manjaly - June 15, 2022

All About the SNMPwalk: What It Is, How to Run It

Brian Hubbard - June 15, 2022

The Cost of Downtime: How Much Does an IT Outage Cost Your Business?

Steve Manjaly - June 15, 2022

Beyond Theory: Five Real-World Applications of ITIL Processes

Matt Beran - June 14, 2022

Automatic Ticket Assignment: 3 Examples to Streamline your Service Desk

Emiliano Pardo Saguier - June 13, 2022

The Importance of Effective Hardware Asset Management

Emiliano Pardo Saguier - June 13, 2022

Why Enterprise Service Management Projects Fail

Brian Hubbard - June 13, 2022

How to Test for Packet Loss: A Complete Guide

Ezequiel Mancilla - June 10, 2022

Asset Management vs. Configuration Management, Simplified

Desirée Jaimovich - June 10, 2022

What is SCP Protocol? A Complete Guide

Emiliano Pardo Saguier - June 10, 2022

The Most Important Features to Look For in Workflow Tools

Jorge Farah - June 10, 2022

Aaron Davenport on How to Create a Long-term Software Asset Management Strategy

Steve Manjaly - June 9, 2022

The Basics of Enterprise OEM Software Licensing