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Cloud vs. On Premise: Which is Better?

With the wide range of services and flexible pricing models offered by providers, more and more organizations are moving their businesses to the cloud. According to Gartner, enterprise spending on the cloud has grown 18% in 2021 and is expected to ...

Soft Skills vs. Hard Skills, and Why You Need Both in IT

When you think of the necessary skillset to operate and excel in the world of IT (and certainly in the world of IT Service Management), chances are your brain automatically defaults to what is known ...

The Most Common Mistakes Made By Service Desk Managers

The role of the IT service desk manager is not an easy job. It takes a lot of knowledge and experience to manage an IT service desk efficiently. With rapidly evolving technology and accelerated ...

How to Build a Culture of Cybersecurity in Your Company

It's been a crazy couple of years, and things are still changing rapidly all around us. But you don't need me to tell you that; you're probably living it in your organization already. In the IT ...

The 5 Levels of IT Help Desk Support

In the vast and ever-evolving world of IT, one priority remains consistent: providing excellent customer service. One of the best ways to ensure that this is the case is to have professionals ready ...

The WSJ Says "It's Time to Get Rid of the IT Department." This is Why They're Wrong.

Last week, the Wall Street Journal published an article titled It’s Time to Get Rid of the IT Department. It’s paywalled, so those without a subscription might not be able to read it, but the gist of ...

The Common Issues With Operating Multiple Service Desk Tools

Does your organization operate multiple IT service desk tools? Perhaps as a result of merger and acquisition activity. Perhaps because different IT teams have made their own decisions about what best ...

Strategies to Secure a Digital Workplace

Digital workplace solutions have played a huge role in streamlining the shift to remote work. It has improved the employee experience and organizational productivity and made work-from-home almost as ...

10 Ways to Improve the Employee Experience in 2022

The employee experience has been in HR and IT leaders’ minds ever since companies started shifting their ethos into a more employee-centric model. It’s no longer a matter of how much an employee can ...

Key Benefits & Risks of the Digital Workplace

The COVID-19 pandemic has completely transformed all of our perceptions of what defines a workplace. It’s not a place where you go every day; waking up every morning, catching the bus, reaching the ...
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