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Cloud vs. On Premise: What's The Difference – And Which is Better?

You are probably in the quest to find the best method to host your organization’s software and data. Out of all the options out there, a big part of the decision comes down to choosing ...

5 Ways to Tackle Digital Transformation With ITSM

IT Service Management (ITSM) is a fundamental piece in your digital...

Automated Employee Onboarding: What, Why, and How

Human Resources automation takes various forms, and one of them is...

Digital Workplace Technology Landscape 2023

While organizations have offered remote work options even before the...

InvGate at Pink22 IT Service Management Conference

Last June, we attended Pink22 IT Service Management Conference &...

WIIFM: A Key Tool for Change Managers

The first rule of change management is that people don't like to change,...

Help Desk Agent Job Description

The help desk agent position at any IT Service Management (ITSM) operation...

AWS vs. Azure vs. Google Cloud: Which Cloud Provider is Best?

Over the last two decades, we have seen companies move to the cloud in...

All About ITOPS: IT Operations Roles & Responsibilities

IT Operations or ITOps have long been a key part of IT service management...

Help Desk Manager Duties & Responsibilities: How to Start Your Career

The help desk plays a critical role in the customer experience and the...
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