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Digital Workplace Technology Landscape 2022

While organizations have offered remote work options even before the COVID-19, the role of the pandemic in accelerating the shift to a completely remote or at least a hybrid model of work ...

InvGate at Pink22 IT Service Management Conference

Last June, we attended Pink22 IT Service Management Conference &...

A Complete Guide to AIOps

IT operations (ITOps) have seen a series of evolutions over the last...

WIIFM: A Key Tool for Change Managers

The first rule of change management is that people don't like to change,...

Help Desk Agent Job Description

The Help Desk Agent position at any IT Service Management operation is...

AWS vs. Azure vs. Google Cloud: Which Cloud Provider is Best?

Over the last two decades, we have seen companies move to the cloud in...

All About ITOPS: IT Operations Roles & Responsibilities

IT Operations or ITOps have long been a key part of IT service management...

Is Service Management Relevant for Digital Transformation?

More and more, organizations are shifting towards the digital workplace,...

Help Desk Manager Duties & Responsibilities: How to Start Your Career

The help desk plays a critical role in the customer experience and the...

How to Boost Help Desk Agent Productivity (By Avoiding Burnout)

IT help desk agent productivity is a much-discussed subject, but one that...
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