While organizations have offered remote work options even before the COVID-19, the role of the pandemic in accelerating the shift to a completely remote or at least a hybrid model of work ...
Last June, we attended Pink22 IT Service Management Conference &...
IT operations (ITOps) have seen a series of evolutions over the last...
The first rule of change management is that people don't like to change,...
The Help Desk Agent position at any IT Service Management operation is...
Over the last two decades, we have seen companies move to the cloud in...
IT Operations or ITOps have long been a key part of IT service management...
More and more, organizations are shifting towards the digital workplace,...
The help desk plays a critical role in the customer experience and the...
IT help desk agent productivity is a much-discussed subject, but one that...
