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5 Ways to Tackle Digital Transformation With ITSM

IT Service Management (ITSM) is a fundamental piece in your digital transformation puzzle. In short, it provides a structured approach to managing digital services, ensuring they align with ...

Automated Employee Onboarding: What, Why, and How

Human Resources automation takes various forms, and one of them is...

Digital Workplace Technology Landscape 2023

While organizations have offered remote work options even before the...

InvGate at Pink22 IT Service Management Conference

Last June, we attended Pink22 IT Service Management Conference &...

A Complete Guide to AIOps

IT operations (ITOps) have seen a series of evolutions over the last...

WIIFM: A Key Tool for Change Managers

The first rule of change management is that people don't like to change,...

Help Desk Agent Job Description

The help desk agent position at any IT Service Management (ITSM) operation...

AWS vs. Azure vs. Google Cloud: Which Cloud Provider is Best?

Over the last two decades, we have seen companies move to the cloud in...

All About ITOPS: IT Operations Roles & Responsibilities

IT Operations or ITOps have long been a key part of IT service management...

Help Desk Manager Duties & Responsibilities: How to Start Your Career

The help desk plays a critical role in the customer experience and the...
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PwC logo NASA logo People's Bank logo Arcos Dorados logo Toyota logo CUNY logo KPMG logo U.S. Army logo Memorial Hermann logo AHCCCS logo Tulsa logo Texas A&M logo

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