What’s Killing Your ITSM Tool Investment and Operational Cost Savings?

You might read the title of this blog and wonder about two things. First, “What? Our IT service management (ITSM) tool is an investment, not a necessity?” And second, “IT support cost savings – surely we need to improve our IT support capabilities right now?” You’re not wrong on both counts but please bear with us. First, your organization’s ITSM tool is a necessity, but it’s also a business ...