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What’s Killing Your ITSM Tool Investment and Operational Cost Savings?

You might read the title of this blog and wonder about two things. First, “What? Our IT service management (ITSM) tool is an investment, not a necessity?” And second, “IT support cost savings – surely we need to improve our IT support capabilities ...

10 ITSM Resolutions for 2021

I think we can all agree that the best thing about 2020 is that it’s over. I for one am embracing the “new year, new mindset idea,” so this blog is about ten things you can do to make life in 2021 a ...

3 Key ITSM Trends for 2021

When writing about IT service management (ITSM) trends for the year ahead, in some ways it’s hard to get past what will likely be the biggest ITSM trend for 2021 – that’s digital transformation. It ...

Our best ITSM articles of 2020

Wow, 2020 is over already. From some perspectives it couldn’t finish soon enough, but we’re proud of the hard work of all the IT professionals around the world in this troublesome year. We’re sure ...

How ITSM Can Help Digital Transformation

Thanks to the impact of the COVID-19 pandemic, many organizations have been forced to undergo rapid transformations in how they operate, including their use of technology. Cloud-based applications, ...

Don’t Lose All the ITSM Learnings from the COVID-19 Crisis

Post-COVID-19 crisis, we – as a society – have a long way to go still but, despite the pain of the first half of 2020, there was a lot to celebrate and to learn from for corporate IT organizations. ...

Where Are We with ITSM Tools Right Now?

The COVID-19 crisis has been a big challenge for most organizations, with the need for suitable technological capabilities – to enable the new ways of working – a significant part of the various ...

Upping Your ITSM Game, How to Combine ITIL with COBIT and ISO 20000

DevOps, Agile, ITIL, COBIT and what about those ISOs? There can be a lot of confusion in the IT service management (ITSM) best practice world. But here’s the thing – ITIL, COBIT, and ISO/IEC 20000 ...

10 Tips for Conducting ITSM Maturity Assessments

A solid review cycle is an essential part of any IT practice – with IT organizations that review and improve their processes and practices more successful than those that are stuck in firefighting ...

10 Tips for Selecting an ITSM Tool

Selecting a new IT service management (ITSM) tool is a major project (and a major investment). It’ll impact your IT service desk, your technical support teams, and your end-user community. To help, ...
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