Stay up to date with the latest IT news

ITSM, Product news, future of IT and more. Receive a digest of the latest news from InvGate.

Invgate-blog-girla

Help Desk Software for Healthcare: Must-have Features and Challenges

Over the last decade, hospitals and healthcare organizations have digitalized their processes — and with increased digitalization, the role and responsibilities of the IT department and ...

10 Most Important Factors to Ensure a Secure Service Desk

The help desk is one of the most crucial elements of IT service delivery...

Building a Help Desk for a School

Even though recent events pushed things forward, schools were already well...

The Ultimate Guide to Service Level Agreements (SLAs)

Service Level Agreements (SLAs) are a crucial part of Service Level...

6 Must-Haves to Get the Most Out of Your ITSM Dashboard

An ITSM dashboard is your de-facto control center for everything related...

5 Key Steps to Switch Service Desk Provider

A service desk is a key tool in providing customer support, and is one of...

What Does ISO 20000 Stand for?

ISO 20000 is the only internationally accepted standard for ITSM, and it...

COBIT Framework: A Different Take on Service Management

COBIT is one of the most widely used frameworks for IT governance. Among...

What is Enterprise Service Management?

Enterprise service management (ESM) is the extension of IT service...

Is ITIL for Everyone? Pros and Cons of ITIL

ITIL is probably the most used framework in the IT world right now. But...
pwc-logo
NASA-logo
MAPFRE-Logo
Arcos-Dorados-Logo
toyota-logo
globant-logo

Evaluate InvGate as Your ITSM Solution

30-day free trial - No credit card needed