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Service Management World 2023 is Coming to Orlando – And so Are we!

Service Management World 2023 is getting ready for a new conference in Orlando, Florida. From November 11-15, the event will reunite IT Service Management (ITSM) experts from around the ...

How to do a Help Desk Migration in a Day – And Without Extra Tools!

If you’re planning to do a help desk migration – or you’re starting to...

The Ultimate Guide to Configuration Management

Configuration Management is the practice that helps you pull all the other...

The Complete Guide to Shared Services

Shared services are a way for organizations to centralize and consolidate...

13 Tips to Boost Your Ticket Queue Management – And Prevent it From Piling up

Effective Ticket Queue Management prevents tickets from piling up on your...

IT Financial Management (ITFM) Framework And Best Practices

IT Financial Management or ITFM is the practice of managing IT costs...

ITSM RFP Template [Guide and Free Download]

Are you searching the market for an IT Service Management (ITSM) solution...

What is a Request For Proposal (RFP), And How to Write One?

A Request For Proposal or RFP is one of the most important documents you...

Moe Sulliman’s Award-Winning Strategies to Run a Successful Help Desk

Running a successful help desk is no small feat. Not only does it ensure...

How to Define a Clear Help Desk Ticketing Process Flow

Effective Ticket Management is built upon a clear help desk ticketing...
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