If you are a help desk agent or work in anything related to IT Service Management (ITSM), I’m sure the next sentence is going to hit right at home: There is nothing worse than a backlog ...
Remote help desk software has become a crucial item for organizations with...
You are probably in the quest to find the best method to host your...
Ticket triage is a central process of all service desks: when something...
Workflows are a powerful tool for businesses of all sizes – if they are...
Customer Service Management (CSM) is the backbone of creating enduring...
If having a help desk in your organization is a game-changer in terms of...
To master the art of running a successful service desk, imagine it as a...
If you are trying to compare Freshservice vs. Zendesk, you’re probably...
Are you already keeping a close eye on Service Level Agreement (SLA)...
