Remote help desk software has become a crucial item for organizations with hybrid or remote work policies and teams distributed across different geographical locations. The reason behind ...
Name one person you know who has never contacted a company's support....
You only get one chance at a first impression. And in customer service,...
It takes a lot of discipline to build a well-organized and efficient...
The Cost per Ticket metric (CPT) is the key to unlocking service desk...
A ticket has its own lifecycle, and understanding each stage is crucial to...
The break/fix support system has been around since the beginning of IT...
Ready, set, go: when it comes to customer service, it's a race against the...
As organizations become aware of the importance of proactive IT support,...
Suddenly you have a spike in Ticket Volume, but you didn’t see it coming?...
