Daniel Breston - August 4, 2022 - 14 min read
Value Stream Mapping (VSM) is a lean technique that has become deeply ingrained in the practices of IT service management (ITSM), DevOps, IT4IT, and Agile (Scrum, SAFe, Kanban).
InvGate - July 27, 2022 - 3 min read
InvGate Service Desk has a brand new Request View to improve our users'...
Sophie Danby - July 26, 2022 - 13 min read
The ITIL 4 Foundation Edition introduced the service value chain in 2019,...
Steve Manjaly - July 6, 2022 - 6 min read
ISO 20000 is the only internationally accepted standard for ITSM, and it...
Emiliano Pardo Saguier - June 29, 2022 - 8 min read
ITIL is probably the most used framework in the IT world right now. But...
Desirée Jaimovich - June 24, 2022 - 12 min read
No matter just how well things are going, there is always room for...
Steve Manjaly - June 15, 2022 - 9 min read
ITIL processes have been used for decades to streamline IT service...
Emiliano Pardo Saguier - May 27, 2022 - 6 min read
Let's say you’re already adhering to ITIL standards and an ITIL...
Steve Manjaly - May 12, 2022 - 7 min read
Predicting consumer demand and ensuring you have the resources to support...
Steve Manjaly - May 10, 2022 - 8 min read
Over the past decade, global spending on digital transformation has...