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Best Practices for Building Your IT Help Desk Knowledge Base

Organizations are constantly trying to increase productivity in their workforce. But despite their best efforts, it’s common for productivity to start to take a hit as the organization grows. Employees struggle to find their way around mountains of ...

Knowledge Management – New Additions and Features

A while ago, I blogged about  some useful improvements to our InvGate Knowledge Base, and how they’d better help your organization. If you missed it, you can read about it here. But, long story ...

How to Work Knowledge Management into Your IT Service Desk

Knowledge management is the practice that helps IT departments to capture, retain, and share knowledge across its teams. Used effectively it can upskill your IT service desk technicians, reduce ...

10 Tips for Creating Better Knowledge Articles

Knowledge management is definitely one of the most underappreciated practices in IT service management (ITSM). Done well, it can upskill your IT service desk, build better relationships between ...

The 7 Deadly Sins of IT Service Management

Working in IT is amazing! We get to save the world multiple times every day, play with sparkly new technology, and engage with our awesome end users (or customers). Sometimes though, we can get so ...

10 Tips for Knowledge Management Success

How long has your IT organization been struggling with knowledge management (or knowledge sharing)? If it seems like a never-ending sequence of knowledge-related initiatives to resurrect a knowledge ...

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