Celeste Mottesi - February 28, 2024 - 8 min read
The IT world has always evolved quickly, but the explosion of generative AI and multimodal models is a major breakthrough in the industry. It is changing how we relate to technology – and ...
Celeste Mottesi - February 28, 2024 - 5 min read
An updated knowledge base is an essential part of an organization's...
Manuela Aggio - December 8, 2023 - 9 min read
The Knowledge Centered Service – also known as the Knowledge Centered...
Manuela Aggio - November 17, 2023 - 6 min read
While theoretical knowledge provides an understanding of useful concepts...
Manuela Aggio - November 10, 2023 - 8 min read
The Knowledge Centered Support or KCS encourages a more collaborative...
Sophie Danby - October 16, 2023 - 14 min read
IT Operations Management or ITOM is the practice that helps you manage IT...
Melisa Wrobel - August 10, 2023 - 13 min read
Effective Ticket Queue Management prevents tickets from piling up on your...
Sophie Danby - May 24, 2023 - 9 min read
The Knowledge Management practice is at the core of ITIL 4 processes; and...
Melisa Wrobel - November 17, 2022 - 5 min read
It’s common for IT support teams to have one subject matter expert, that...
Kimberly Yánez - November 3, 2022 - 8 min read
ITSM Professionals with enterprise expertise can offer valuable insights...