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ITSM Statistics: The 2023 State of ITSM Process Adoption

The IT Service Management practice is very much extended across countries, industries, and types of businesses. After all, every organization wants to have the right capabilities to deliver ...

Do We Still Need the Change Advisory Board? 15+ Industry Leaders Weigh In

If you're already versed in the changes to the traditional IT service...

Tammy Ward and Niko Miller's Tips to Implement a People-first Culture in Your IT Teams

It's no secret that IT teams are often considered the "anti-people"...

Switching Costs: Calculating the True Cost of Changing Help Desks

You might want to switch service desk providers due to dissatisfaction...

What is Design Thinking – And What’s The Big Deal About It?

Design thinking has been making waves lately in IT management. Companies...

An Introduction to Configuration Management

Change is an inevitable part of life. Sometimes, all we can hope to do is...

List of Potential Incident Management Issues

Incident management is the process followed by the area of IT service...

How to Manage Change and Safeguard Against Human Error

“To err is human.” The possibility of human error is everywhere. However...

A Deep Dive Into the Emergency Change Control Process

Change management is an essential part of IT service management (ITSM),...

NJ Robinson on How to Manage the Three Types of Employees

What makes for a good leader? In the world of IT, there are several...
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