Change is an inevitable part of life. Sometimes, all we can hope to do is manage our place within its cryptic and ceaseless processes. This is especially true in IT.
Incident management is the process followed by the area of IT service...
“To err is human.” The possibility of human error is everywhere. However...
Change management is an essential part of IT service management (ITSM),...
What makes for a good leader? In the world of IT, there are several...
For many managers, there are two questions on permanent loop within their...
In an industry already loaded with jargon, it's easy to feel overwhelmed....
ITIL is widely considered the gold standard when it comes to IT Service...
A new feature in InvGate Service Desk has been added to the workflow...
The change advisory board (CAB) can be one of the most important and...
