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Welcome back! In the first part of this two-part blog series, we dealt with training and awareness, making it easy to raise changes, and streamlining approvals. This leads us nicely on to the next five of our eight areas for reducing the level of change enablement process avoidance. Starting with emergency change situations.
Something that doesn’t get talked about as much as it should is how to handle colleagues who, for whatever reason, aren’t engaging with the change practice. Let’s call them “dodgers,” although other ...
Much was written about the impact of the COVID-19 crisis on IT service management (ITSM) and IT support, and rightly so. Now, as we return to some semblance of normality - what many are calling the ...
Change enablement (or change management if you’re using ITIL v3 best practice) is the ITIL 4 management practice that introduces changes into the live environment in an orderly and safe way. ...
Change advisory boards (CABs) exist to ensure that all business-affecting changes are tested, reviewed, and approved such that change activity delivers value without crippling the rest of the ...
The change advisory board (CAB) can be one of the most important and useful meetings a service-oriented IT organization holds. It sets out a view of what’s happening to key services over the next ...
There will be a number of times throughout the year when it’s in the best interest of your business to invoke a change freeze, i.e. a period when changes are minimized, ideally ceased, to protect ...
On the surface, determining the status of your service desk historical backlog seems easy. But the scenario becomes more complex when looking at historical data for the week, month, or year. InvGate ...
