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Change Enablement in an ITIL 4 world

Change management is the IT service management (ITSM) capability that ensures change is delivered effectively and safely, delivering outcomes that enable the business. Done well it can deliver new services, reduce unplanned downtime, and support ...

What to Do If You Have a Change Process Dodger (Part 2)

Welcome back! In the first part of this two-part blog series, we dealt with training and awareness, making it easy to raise changes, and streamlining approvals. This leads us nicely on to the next ...

What to Do If You Have a Change Process Dodger (Part 1)

Something that doesn’t get talked about as much as it should is how to handle colleagues who, for whatever reason, aren’t engaging with the change practice. Let’s call them “dodgers,” although other ...

Change Enablement and Release Management During the Post-COVID-19 Return to Offices

Much was written about the impact of the COVID-19 crisis on IT service management (ITSM) and IT support, and rightly so. Now, as we return to some semblance of normality - what many are calling the ...

10 Habits That Will Improve Your ITIL 4 Change Enablement Practice

Change enablement (or change management if you’re using ITIL v3 best practice) is the ITIL 4 management practice that introduces changes into the live environment in an orderly and safe way. ...

Change Advisory Board: 10 Tips for success

Change advisory boards (CABs) exist to ensure that all business-affecting changes are tested, reviewed, and approved such that change activity delivers value without crippling the rest of the ...

ITSM 101: 6 Tips on How to Run Your CAB Like A Boss

The change advisory board (CAB) can be one of the most important and useful meetings a service-oriented IT organization holds. It sets out a view of what’s happening to key services over the next ...

ITSM 101: Change Management Tips – Preparing for a Change Freeze

There will be a number of times throughout the year when it’s in the best interest of your business to invoke a change freeze, i.e. a period when changes are minimized, ideally ceased, to protect ...

Panning for Golden Insights from the Historical Backlog

On the surface, determining the status of your service desk historical backlog seems easy. But the scenario becomes more complex when looking at historical data for the week, month, or year. InvGate ...
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